In-Demand Operation client service Jobs in Melbourne, Vic

Client Operations Team Leader
Ericom —Melbourne VIC
- $85,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Freight Air Cargo Examination Officer
ISS —Melbourne VIC
- Part-time
- On-the-job training
- Employee assistance program
Client Service Adviser
Victorian Managed Insurance Authority —Melbourne VIC
- Up to $126,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Financial services
- Parental leave
- Employee assistance program
12d
Customer Service Associate
Computershare —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Data entry
- Employee stock purchase plan
- Work from home
Contract Administrator
National Halal Accreditation Services Australia —Dallas VIC
- $80,500 - $82,500 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Travel reimbursement
Quick Apply
Customer Service Representative
Probe CX —Melbourne VIC
- Part-time
- Hybrid work
- CRM software
- English
- Research
14d
Casual Night Auditor
The Great Southern Hotel —Melbourne VIC
- Rotating roster
- Customer service
- Microsoft Office
- In-person
Quick Apply
12d
Service Desk Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Customer service
- Communication skills
- Health insurance
- Parental leave
Cargo Flight Operations Agent
Swissport International AG —Melbourne VIC
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Opportunities for advancement
Customer Service Agent - Hardship
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Receptionist
Compass Group Australia —Melbourne VIC
- $28.82 - $36.03 an hour
- Customer service
- Front desk
- Hotel experience
Casual Administration Assistant
Elite Real Estate —Melbourne VIC
- $25.22 an hour
- Sales
- Customer service
- Office
Quick Apply
Customer Support Specialist
Buddy Advisory —South Yarra VIC
- $70,000 - $90,000 a year
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
Control Room Operator
Millennium —City of Knox VIC
- Weekend availability
- Communication skills
Dispatch and Logistics Coordinator- VIC
Nationwide Group —Noble Park VIC
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
Customer Service Administrator
SKIDATA GmbH —Melbourne VIC
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
7d
Customer Service Administrator
ASSA ABLOY —Port Melbourne VIC
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
Claims Assistant
Gallagher Bassett —Melbourne VIC
- Hybrid work
- Microsoft Office
- Organisational skills
- Time management
- Work from home
- Parental leave
Expressions of Interest - Government & Defence - Australia Wide
Toll Group —Laverton North VIC
- Full-time
- Management
- Business
Office Admin / Customer Service
Wabtec —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick Apply

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Client Operations Team Leader

Ericom
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$85,000 - $90,000 a year
6 days ago

Qualifications

Microsoft Word
ConnectWise
Microsoft Excel
Microsoft Outlook
Microsoft Office
Supervising experience
Telecommunication
Leadership
Communication skills
Time management

Full Job Description

Lead People. Drive Operations. Deliver Exceptional Client Service.

We're looking for an experienced Client Operations Team Leader to lead our Client Services team while taking ownership of our procurement and operational administration functions.

This is a hands-on leadership role that combines people management with operational excellence. You'll inspire and develop a high-performing team, oversee procurement and vendor relationships, and ensure our clients receive exceptional service through efficient processes and strong operational discipline.

If you're a proactive leader who enjoys improving processes, mentoring people, and delivering outstanding customer outcomes, we'd love to hear from you.

About the Role

Reporting to the Service Delivery Manager, you'll be responsible for leading the Client Services team while managing the day-to-day operational functions that keep our business running smoothly.

You'll play a key role in ensuring service levels are achieved, procurement activities are managed efficiently, and internal processes continue to evolve as we grow.

This role is ideal for someone who enjoys balancing leadership with hands-on operational responsibility.

What You'll Be Doing

Leadership & Team Development

Lead, coach and mentor the Client Services team to achieve outstanding customer outcomes.
Foster a positive, collaborative and accountable team culture.
Provide ongoing performance coaching, feedback and professional development.
Set clear expectations and drive continuous improvement across the team.

Client Operations

Ensure exceptional customer service is delivered in line with Managed Service Agreements (SLAs).
Oversee service queues and workflows within ConnectWise.
Monitor team performance, ticket management and operational KPIs.
Resolve complex client enquiries and support escalations where required.

Procurement & Vendor Management

Manage the procurement function for mobility products and services.
Build and maintain strong relationships with suppliers and vendors.
Coordinate purchasing, receipting, dispatch and inventory management.
Ensure procurement records remain accurate and up to date.
Support invoice reconciliation in collaboration with the Finance team.

Operational Excellence

Identify opportunities to improve processes and efficiency.
Maintain data integrity across operational systems.
Support office administration and day-to-day operational activities.
Work collaboratively with Customer Success, Sales, Finance and Operations teams to deliver exceptional client outcomes.

About You

You'll be a confident leader who enjoys developing people while remaining close to the day-to-day operations of the business.

You'll bring:

Previous experience leading or supervising a client service, customer service or operations team.
Strong organisational and time management skills.
A proactive, solutions-focused mindset.
Excellent communication and stakeholder management skills.
High attention to detail and accuracy.
Strong Microsoft Office skills, particularly Outlook, Word and Excel.
The ability to manage competing priorities in a fast-paced environment.

Desirable Experience

You'll be highly regarded if you have experience with:

Telecommunications or managed services.
ConnectWise or similar PSA platforms.
Procurement or purchasing processes.
Vendor and supplier management.
Inventory or logistics coordination.

Why Join Us?

At Ericom, we're passionate about delivering exceptional technology and mobility solutions backed by outstanding customer service.

When you join us, you'll enjoy:

A supportive and collaborative team environment.
The opportunity to lead and shape a high-performing team.
A varied role where no two days are the same.
Genuine opportunities to improve processes and influence the way we work.
Career development and professional growth.
A stable, growing Australian technology business.

Ready to Apply?

If you're an experienced leader with a passion for client service, operational excellence and developing high-performing teams, we'd love to hear from you.

Apply now and help us deliver exceptional experiences for our clients while leading a team that makes a real difference.

Pay: $85,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

operation client service jobs in melbourne, vic

Client Operations Team Leader

Freight Air Cargo Examination Officer

Client Service Adviser

Customer Service Associate

Contract Administrator

Customer Service Representative

Casual Night Auditor

Service Desk Specialist

Cargo Flight Operations Agent

Customer Service Agent - Hardship

Receptionist

Casual Administration Assistant

Customer Support Specialist

Control Room Operator

Dispatch and Logistics Coordinator- VIC

Customer Service Administrator

Customer Service Administrator

Claims Assistant

Expressions of Interest - Government & Defence - Australia Wide

Office Admin / Customer Service

I want to receive the latest job alert for operation client service in melbourne, vic

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