Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
YOUR MISSION:
The Client Service Associate is the primary point of contact for clients, delivering a seamless, high-touch aftersales experience. This role owns the end-to-end client journey from intake to resolution, ensuring service excellence, commercial alignment, and brand standards are consistently upheld.
HOW WILL YOU MAKE AN IMPACT?
As a Client Service Associate, you will be the face of the Maison’s aftersales service, managing client relationships and orchestrating repair journeys with empathy, precision, and commercial awareness.
Your responsibilities will include:
Client Engagement and Service Excellence
Serve as the main point of contact for clients throughout the aftersales journey (intake, diagnosis, quotation, approval, service update and pick up).
Clearly explain repair processes, timelines, costs, and expectations to clients, ensuring transparency and trust.
Ability to perform on-site quick services such as strap changes, bracelet sizing (non-gold,) steam cleaning, cord changes, engraving & embossing.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
At Richemont, we know that passion and expertise are the sparks that create extraordinary success. As a Client Service Associate , you will bring:
HOW DO WE KEEP YOU SMILING?
Ignite your passion for luxury and make a meaningful impact at Cartier – apply now!
#Richemont #WeCraftTheFuture
