In-Demand Lead technical support specialist Jobs in Melbourne, Vic

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- PMP
- Research
Lead, Student Insight Support
Department of Education —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- CRM software
- Management
- Salesforce
9d
Application Integration Specialist
Podium —Melbourne VIC
- $650 a month
- Remote
- Salesforce
- Data analysis skills
- SQL
- Free food
Quick Apply
3d
Head of Technical Operations (Health Sector Chief Information Security Officer)
Department of Health —Melbourne City Centre VIC
- Full-time
- Recruiting
- Leadership
11d
Support & Implementation Consultant
Spektrix —Melbourne VIC
- $70,000 - $85,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- AI
- Annual leave
- Paid sick leave
Quick Apply
14d
Senior Associate to Principal-level Project Manager - Hybrid
WSP Australia —Melbourne VIC
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
- Employee stock purchase plan
Business Consultant - Onboarding and Delivery
RecordPoint —Melbourne VIC
- $125,000 - $160,000 a year
- Full-time
- Hybrid work
- SharePoint
- AI
- Communication skills
Quick Apply
Senior Associate to Principal-level Project Manager
WSP —Melbourne VIC
- PMP
- Engineering
- Bachelor's degree
- Employee stock purchase plan
Architectural Draftsperson (Interiors Documentation)
Cox —Melbourne VIC
- $75,000 - $85,000 a year
- AutoCAD
- Microsoft Office
- Bachelor's degree
SAP Success Factors Senior Specialist Lead EC Payroll
Deloitte —Melbourne VIC
- Customer service
- Communication skills
- Parental leave
Water, Sanitation & Hygiene Specialist (International Humanitarian Register)
Australia Red Cross —Melbourne VIC
- Spanish
- Civil engineering
- Management
1d
Implementation Specialist
Karbon —Melbourne VIC
- Microsoft Excel
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Customer Success Director
Genesys —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Officer
Department of Energy, Environment and Climate Action —Melbourne VIC
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Graduate Project Manager
Wallbridge Gilbert Aztec —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Team Leader Case Management Programs IYS
Melbourne City Mission —Melbourne VIC
- Full-time
- Microsoft Office
- Databases
- Working with children
Application Services Engineer
Solera —Melbourne VIC
- Full-time
- Spanish
- Azure
- Management
14d
Workplace Health and Safety Specialist Hybrid
Hostplus —Melbourne VIC
- Full-time
- Management
- Organisational skills
- Wellness program
- Employee assistance program
Application Support Specialist
Service Stream —Melbourne VIC
- Full-time
- Hybrid work
- Computer science
- Management
- Computer Science
- Annual leave
10h
SFMC Technical Lead (Salesforce Marketing Cloud)
Australia Post —Richmond VIC
- Full-time
- Management
- Marketing
- Salesforce

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Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Amazon Web Services Australia Pty Ltd -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Management
PMP
Research
AWS
Certified Scrum Master
PMI Certification
AI

Full Job Description

DESCRIPTION

AWS is seeking a Senior Customer Success Specialist - Gen AI to transform how organizations plan, execute, and operate their businesses through adoption of Amazon Quick and AWS's generative AI platform. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their business processes using AI.
Amazon Quick is AWS's enterprise AI platform that enables organizations to transform how work gets done, from knowledge management and research to decision-making and operational workflows. This role focuses on helping customers move beyond AI experimentation to systematic business process reinvention at enterprise scale.
You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-powered business planning, execution, and operation transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprises globally.

Key job responsibilities
Strategic Customer Transformation

Design and lead comprehensive “business execution” transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment.

Offering Development & Scaling

Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers from AI experimentation to systematic business process reinvention at scale.
Synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform AWS product roadmap and GTM strategy.

Partner Ecosystem Enablement

Co-develop transformation offerings with strategic consulting partners (GSIs, SIs, boutique AI consultancies) and support the partner-led organization as they create enablement programs, including training, certification, and delivery toolkits, that scale high-quality customer success delivery through the partner ecosystem.

Customer Success Management

Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (productivity gains, cost reduction, decision quality improvement) through structured success planning and executive business reviews.

Thought Leadership & Innovation

Develop leading point-of-view content, maturity models, and best practices for AI-powered business execution transformation that establish AWS intellectual leadership
Influence Amazon Quick product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

7+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or business transformation advisory, with direct accountability for enterprise customer outcomes
10+ years leading complex, large-scale business transformation or organizational change programs with significant technology enablement components in enterprise contexts
Deep expertise in enterprise business execution and process transformation, with direct experience advising organizations through significant operational reinvention initiatives (not just technology implementations)
L300+ understanding of Amazon Quick capabilities (AI-powered search, research agents, custom agents, workflows, knowledge management) and the AWS Gen AI platform (Amazon Bedrock, SageMaker, foundational models, RAG architectures) with ability to articulate technical capabilities in business value terms to executive audiences
Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption, including organizational capability building and adoption measurement

PREFERRED QUALIFICATIONS

Proven track record developing and scaling customer success programs or transformation methodologies, including creating original frameworks adopted broadly by large teams or partner organizations
5+ years of direct experience in business operations transformation, process optimization, or enterprise productivity initiatives at scale, with measurable outcomes achieved
Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on business strategy and operational transformation (not just technology decisions)
Deep understanding of AI/ML capabilities for business operations including knowledge management, research and analysis, decision support, workflow automation, and agentic AI for autonomous task execution
Demonstrated ability to synthesize complex customer insights into actionable strategic frameworks with broad applicability across industries
Hands-on experience with Amazon Quick, AWS AI/ML services (Bedrock, SageMaker), or comparable enterprise AI platforms in customer-facing delivery contexts
Understanding of enterprise data architectures, governance frameworks, and integration patterns required for AI-powered business operations
PMP, SCRUM, Agile, or SAFe certification with demonstrated track record driving measurable business outcomes (productivity improvement, cost reduction, decision quality) in enterprise transformation initiatives
Experience designing large-scale organizational change management programs including communication, training, and adoption measurement systems
Experience building partner ecosystems and enablement programs, including co-developing transformation methodologies with strategic consulting partners
Published thought leadership in business transformation, AI adoption, or enterprise productivity, with track record influencing product roadmaps through customer insight synthesis

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

lead technical support specialist jobs in melbourne, vic

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Lead, Student Insight Support

Application Integration Specialist

Head of Technical Operations (Health Sector Chief Information Security Officer)

Support & Implementation Consultant

Senior Associate to Principal-level Project Manager - Hybrid

Business Consultant - Onboarding and Delivery

Senior Associate to Principal-level Project Manager

Architectural Draftsperson (Interiors Documentation)

SAP Success Factors Senior Specialist Lead EC Payroll

Water, Sanitation & Hygiene Specialist (International Humanitarian Register)

Implementation Specialist

Customer Success Director

Project Officer

Graduate Project Manager

Team Leader Case Management Programs IYS

Application Services Engineer

Workplace Health and Safety Specialist Hybrid

Application Support Specialist

SFMC Technical Lead (Salesforce Marketing Cloud)

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