Help us deliver like never before
We’re looking for a Salesforce Marketing Cloud Technical Lead to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.
We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
What you’ll deliver with us
As our Salesforce Marketing Cloud Technical Lead be providing technical expertise, incident resolution and the building of systems capability within Salesforce Marketing Cloud as a primary platform. This role supervises systems operations and platform health, as well as providing strategic and tactical input into complex business problems and projects.
This person is responsible for the solutions design and implementation of Salesforce Marketing Cloud used for both Marketing and non-Marketing engagement, working closely with Enterprise Notifications Service teams, Tibco CCS/Integrations, Salesforce CRM, ISO and Security, BG&I, Marketing, Online Shop, Salesforce Marketing Cloud partners and 3rd party platform vendors. It is a great opportunity to support the core enterprise platform that delivers for the business as well as fostering a close relationship with Salesforce.
This is a fixed-term contract opportunity until 30 June 2027.
You’ll also
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Contribute to a high performing team, as a Salesforce-specialised technical lead through system integration solutions that enable market leading customer engagement experiences across email & SMS and relative channels such as basic landing pages in addition to new and emerging platforms.
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Lead the implementation of solutions and troubleshooting based on best practices and strategic goals be it on our managed platforms or upstream systems.
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Help deliver best in market and customer centric CRM programs leveraging the capability and technology of our digital engagement platforms.
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Look after the health/ongoing maintenance of the platform including fixing broken integrations, checking API integrations, reviewing if customers received correct details.
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Stay up to date with the technical, legislative, contractual and compliance obligations affecting both digital and data channels and the market.
About you
This is far more than a “ticket taking” position. We are looking for someone who can build re-usable capability for salesforce automations and cloud pages. If you have salesforce development skills that can be utilised to provide support that is a bonus! The key skill we are looking for is someone with Salesforce marketing cloud technology skills. We are seeking someone who is a strong communicator who can present to both technical and non-technical stakeholders. You’ll largely be working with Cyber, ISO, Operations, Upstream Integration and Salesforce CRM teams internally. Externally your key stakeholders are Salesforce, Validity/Everest and consultant System integration teams.
You’ll also need
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Experience leading a Salesforce platform and management experience including knowledge solution design, endpoint management for REST or SOAP APIs and other data integrations.
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HTML skills building automation workflows & cloud pages.
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Expertise in Salesforce platform development languages such as AMPScript, SQL, SSJS.
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Understanding of current MarTech platforms, vendors, emerging practices, market trends and competitive landscape.
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Experience utilising a top tier marketing automation / customer engagement platform eg Salesforce Marketing Cloud, Adobe, Braze, Marketo.
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Salesforce Certified Professional certificate in Marketing Cloud and/or Data Cloud are highly regarded but not a requirement
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Background working with Salesforce marketing cloud as a Technical Specialist/Lead or a Salesforce Integration Lead are relevant for this role.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].
