In-Demand Head of learning and development Jobs in Melbourne, Vic

Head of Experiences
Law Institute Victoria —Melbourne VIC
- Full-time
- Hybrid work
- Parental leave
- Employee assistance program
Quick Apply
Head of Content, Learning & Channels
Law Institute Victoria —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Head of People and Culture
Beyond Blue —Melbourne City Centre VIC
- $15,900 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Leadership
Head of Technology - Modern Workplace
Head Office St Kilda Rd —Melbourne VIC
- Leadership
- Communication skills
Head of Organisational Development and Capability
Online Education Services —Cremorne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Psychology
- Agile
- Health insurance
- Parental leave
Quick Apply
Head of Airport Development - Hybrid
Australia Pacific Airports (Melbourne) —Tullamarine VIC
- Full-time
- Hybrid work
- Management
- Engineering
- Leadership
- Employee assistance program
7d
Head of Business Services and HR
Government schools —Melbourne VIC
- Full-time
- Microsoft Office
- Leadership
- Communication skills
10d
Cluster HR & Learning and Development Administrator
Marriott International, Inc —Melbourne VIC
- Full-time
- Microsoft Office
- Communication skills
- Referral program
Investigations Manager
BlueScope —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Head of Content and Production
Myer —Docklands VIC
- Full-time
- Hybrid work
- Employee assistance program
- Gym membership
2d
Head of Technology Operations
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Management
- Budgeting
- Leadership
13d
Senior Manager, Learning Strategy & Programs – AU Operations, Learning Strategy & Programs – AU Operations
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- Team management
- Business Administration
13d
Communications Specialist
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Customer service
- Communication skills
9d
Capability & People Experience (CAPE) Partner
Aussie Broadband —Melbourne VIC
- Full-time
- In-person
- Annual leave
- Parental leave
Head of Omnichannel Transformation
Link Group —Docklands VIC
- CRM software
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
Head Start Coordinator
Government schools —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
6d
Head of Education Industry, ANZ Public Sector Industry Business Development Team
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Writing skills
- Research
- Business development
9d
Head of Privacy, Data Enablement and RAI
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- On-the-job training
Senior Communications Manager
DiDi Global —Melbourne VIC
- Administrative experience
- Agile
- Communication skills
Instructional Leader - Secondary Years - Head of Year
Government schools —Melbourne Northern Suburbs VIC
- Full-time
- Management
- Leadership
- Teaching
9d

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Head of Experiences

Law Institute Victoria
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee assistance program

Full Job Description

Permanent full-time position
Flexible, hybrid working arrangements
Paid parental leave, paid study leave and subsidies for professional memberships
Complimentary access to an employee assistance program (EAP) and wellbeing events throughout the year

About Us:

The LIV is the state's peak body for lawyers, representing more than 21,000 members. The LIV's purpose is to promote the highest standards of ethical and legal practice, education and service excellence in the practice and administration of law to ensure the community benefits from strong legal representation, effective advocacy and a fair and equitable legal and justice system.

The LIV is a non-profit organisation dedicated to our members and the development, maintenance, and the sustenance of the law for the benefit of the community.

Position Overview:

The Head of Experiences leads the design, delivery, and continuous improvement of the LIVs end‑to‑end experience for members and customers. This role ensures that members and customers across all career stages, practice contexts, and regions receive consistent, high‑value support that strengthens their connection to the association and the profession.

The position oversees member services, community referrals, engagement programs, event delivery, library, book shop and facilities, working closely with teams across growth, content, channels and learning as well as the Policy, Advocacy and Standards portfolio. The Head of Experiences ensures the LIVs remains a trusted, essential partner to the legal profession known for high quality service and support.
The role is accountable for ensuring that all member interactions, digital and human, are intuitive, efficient, and supportive, minimising friction and maximising value at every stage of the member journey.

Key Responsibilities Include:

Develop and implement a profession‑aligned member experience strategy that supports the evolving needs of legal practitioners.
Own the end‑to‑end member lifecycle experience (from student to senior practitioner), including journey design, service interactions, and experience standards, ensuring a seamless and consistent experience across all touchpoints.
Embed member-centric thinking into all programs, including CPD, ethics, wellbeing, practice management and community engagement.
Lead the member service function, including contact centres, membership operations, onboarding, and renewal processes.
Ensure high-quality support for practitioners and the community in service delivery
Partner with content, chanel and learning, teams to ensure delivery of relevant and highquality pproduct and services that meet the needs of key members cohorts.
Support the strengthening of engagement with committees, sections, practice groups, and volunteer networks.

To be considered, you must demonstrate:

7–10+ years in member or customer experience, service design, engagement, or operations
Experience in a professional association, legal organisation, or regulated membership environment (highly desirable)
Proven success in improving service quality, member satisfaction, and engagement performance
Tertiary qualifications in business, law, management, service design, or a related discipline
Strategic thinker with the ability to anticipate legal trends and emerging issues
Self-motivated and flexible in responding to changing work priorities, with the ability to work independently and as part of a team
Demonstrated capacity to exercise mature judgement, diplomacy, tact, and discretion, with the proven ability to handle sensitive information in a strictly confidential and appropriate manner

The LIV encourages applications from Aboriginal and Torres Strait Islander origin, LGBTIQ+ communities and from diverse cultures, language groups, and people with disabilities.

If you are interested in joining a highly respected membership organisation that values respect, integrity, collaboration, accountability, curiosity and a focus on service excellence, please apply.

How to Apply:

Please include a cover letter, together with your CV.

Applications close 19 June 2026.

Applications may be considered and interviewed before the closing date.

The position description is available at the link below:

https://www.liv.asn.au/Common/Uploaded%20files/NoIndex/LIV-Careers/Position-Description-Head-of-Experiences-May2026.pdf

Quick Apply

Refine Your Search

head of learning and development jobs in melbourne, vic

Head of Experiences

Head of Content, Learning & Channels

Head of People and Culture

Head of Technology - Modern Workplace

Head of Organisational Development and Capability

Head of Airport Development - Hybrid

Head of Business Services and HR

Cluster HR & Learning and Development Administrator

Investigations Manager

Head of Content and Production

Head of Technology Operations

Senior Manager, Learning Strategy & Programs – AU Operations, Learning Strategy & Programs – AU Operations

Communications Specialist

Capability & People Experience (CAPE) Partner

Head of Omnichannel Transformation

Head Start Coordinator

Head of Education Industry, ANZ Public Sector Industry Business Development Team

Head of Privacy, Data Enablement and RAI

Senior Communications Manager

Instructional Leader - Secondary Years - Head of Year

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