In-Demand call quality analyst Jobs in melbourne, vic

Support Analyst
Tes Global —Melbourne VIC
- Full-time
- Management
- Salesforce
- SQL
Quick Apply
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
12h
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
FinCrime Analyst (Investigator)
Revolut —Melbourne VIC
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Senior Test Analyst
Department of Education —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Writing skills
- Administrative experience
- Senior Secondary Certificate of Education
1d
eHealth Clinical Analyst (Clinical Documentation)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
Test Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Azure
- Management
- DevOps
- Employee assistance program
Business Analyst 1
Insignia Financial Ltd —Docklands VIC
- Full-time
- Agile
- Financial services
5d
eHealth Clinical Analyst (Care@Home/Outpatients)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
Tax Undergraduate Analyst
Alvarez & Marsal —Melbourne VIC
- Part-time
- Master's degree
- Bachelor's degree
- Business
eHealth Clinical Analyst (Digital Comms & Mobility)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- ICU experience
- Analysis skills
- Health insurance
- Employee assistance program
Tax Undergraduate Analyst
Alvarez and Marsal —Melbourne VIC
- Part-time
- Master's degree
- Bachelor's degree
- Business
Analyst, Private Equity
AustralianSuper —Melbourne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- AI
14d
ICT Technical Analyst (AI, Cyber Security Assurance & Compliance)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Employee assistance program
Service Desk Analyst
Grant Thornton Australia —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
- Health insurance
- Gym membership
5d
Technical Program Manager, Heidi (6 month fixed term contract)
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Work from home
- Parental leave
19h
Professional Services Consultant
Adobe —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- AI
- Employee stock purchase plan
- Health insurance
eHealth Clinical Analyst (Orders and Results)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Analysis skills
- EMR systems
- Health insurance
- Annual leave
Product Manager, Integrations
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- SharePoint
14d
Full Stack Azure Developer
Yarra Trams —Melbourne VIC
- Azure
- Management
- DevOps
- Parental leave
- Employee assistance program

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Support Analyst

Tes Global -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

Management
Incident management
Call centre
Salesforce
Technical support
SQL
Usability
B2B
LMS
SaaS
Communication skills
Time management

Full Job Description

About Tes
Tes is an international provider of digital solutions, passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions.
About the Role
We are looking for a Support Analyst to join our SEQTA Support team in Melbourne. This role is the first point of contact for our customers, providing timely, professional, and solutions focused support to help schools get back to their priorities as quickly as possible.
You will work closely with customers and internal teams, taking ownership of support cases through to resolution while delivering a high-quality customer experience aligned with our SLAs and values.
What You’ll Be Doing

Act as the first point of contact for customers via phone and case management
Log, manage, and resolve support cases using FreshDesk
Provide standard level technical support and troubleshooting
Take end-to-end ownership of assigned cases through to resolution
Collaborate with Support colleagues and other teams to meet SLA commitments
Escalate issues appropriately and keep customers informed with timely updates
Educate customers and provide recommendations to improve system usability and performance
Contribute to strong CSAT and NPS outcomes
Create, review, and maintain knowledge base articles
Maintain accurate and detailed case notes and system records
Work in line with Tes information security policies and processes
Live and demonstrate the Tes values in all interactions

What You’ll Bring

Experience (beneficial):

Experience in a B2B SaaS support or service desk environment
Technical support or call centre experience
Experience working in or with schools (academic or administrative)
Exposure to school management systems, learning management systems, or timetabling software
Familiarity with tools such as Salesforce Service Cloud, FreshDesk, or the Atlassian suite

Skills & Capabilities:

Strong customer-service mindset
Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users
Strong time management skills and ability to manage multiple priorities
Familiarity with incident or service management processes
High attention to detail and accuracy
Basic to intermediate SQL or reporting experience (desirable)

Personal Attributes

Passionate about delivering excellent customer outcomes
Solutions-driven and proactive
Confident communicator via phone, email, and case updates
Strong problem-solving and critical-thinking skills
Able to work independently and collaboratively in a team environment
Comfortable handling challenging situations with empathy and professionalism
Committed to continuous learning and improvement

Why Tes
Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.
Empowering Educators Worldwide
Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal – it's a sustainable and rewarding reality. For more information about Tes, our products, and our team, visit: www.tes.com

Quick Apply

Refine Your Search

call quality analyst jobs in melbourne, vic

Support Analyst

IT Service Desk Analyst

Service Desk Analyst

FinCrime Analyst (Investigator)

Senior Test Analyst

eHealth Clinical Analyst (Clinical Documentation)

Test Lead - Employment Information Kit

Business Analyst 1

eHealth Clinical Analyst (Care@Home/Outpatients)

Tax Undergraduate Analyst

eHealth Clinical Analyst (Digital Comms & Mobility)

Tax Undergraduate Analyst

Analyst, Private Equity

ICT Technical Analyst (AI, Cyber Security Assurance & Compliance)

Service Desk Analyst

Technical Program Manager, Heidi (6 month fixed term contract)

Professional Services Consultant

eHealth Clinical Analyst (Orders and Results)

Product Manager, Integrations

Full Stack Azure Developer

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