In-Demand Community support specialist Jobs in Mascot, Nsw

Client Services Event Specialist - Global Growth Experiences Start up
ClassBento —Chatswood NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
13d
Youth Specialist - Youth Resilience and Support Service
Save the Children Australia —Sydney NSW
- $44.58 an hour
- Full-time
- Case management
Community Development Specialist - Domestic Violence Prevention
Bayside City Council —Hillsdale NSW
- $102,266 - $114,143 a year
- Full-time
- No degree
- Parental leave
- Employee assistance program
9d
Committee Services Specialist
Standards Australia —Sydney NSW
- Full-time
- Microsoft Office
- Administrative experience
- No degree
Quick Apply
Business Support Specialist
3Shape —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
5d
Senior Caseworker - Community & Family Support (CAFS)
Catholic Care DBB —Brookvale NSW
- $53.43 an hour
- Full-time
- Supervising experience
- Working with children
- Social Work
- Employee assistance program
Quick Apply
Initiative and Solutions Specialist- Customer Operations
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Microsoft Office
1d
ATDA Program Specialist
Transport For NSW —Mascot NSW
- $137,551 - $154,055 a year
- Full-time
- No degree
- Communication skills
9d
Content Coordinator
Jivaro —Sydney NSW
- Full-time
- Hybrid work
Claims Governance & Risk Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Scheduling Specialist
IKEA —Tempe NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Annual leave
- Parental leave
9h
Inclusion Support Educator (ISS)
Young Academics —Mortdale NSW
- Contract
- CPR Certification
- Working with children
- First Aid Certification
- Free parking
- Employee assistance program
Quick Apply
Course Coordinator
The Salvation Army —Bexley North NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Employee assistance program
1d
Partnership Specialist
The Benevolent Society —Hurstville NSW
- $89,000 - $93,700 a year
- Weekend availability
- Management
- Business development
- No degree
- Employee assistance program
3d
House Supervisor - Sydney Metro
Catholic Care DBB —Ashbury NSW
- From $53.43 an hour
- Full-time
- Working with children
- Employee assistance program
Quick Apply
Support Coordinator Level 2 (potential for Level 3 growth)
Jeder Institute Ltd —South West Sydney NSW
- $40 - $55 an hour
- Hybrid work
- No degree
- Work from home
Quick Apply
7d
DoE Education Specialist
ASI Solutions —Botany NSW
- Temporary
- Hybrid work
- Sales
- Presentation skills
- Communication skills
- Parental leave
Quick Apply
6d
Lead Heritage Specialist
GHD —Sydney NSW
- Part-time
- Hybrid work
- Management
- Business development
- Construction
Claims Technical Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Junior PR Consultant
VIVA! Communications —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Client Services Event Specialist - Global Growth Experiences Start up

ClassBento -
Chatswood NSW

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
13 days ago

Qualifications

Multilingual
Customer service
Analysis skills
Zendesk
Data entry
Communication skills

Full Job Description

Client Services Event Specialist

Do you love customer service and have a passion for art, craft, and cooking experiences? We’re looking for an enthusiastic and articulate Client Services Event Specialist with strong people and account management skills to join our team in a hands-on role to make a meaningful impact.

About ClassBento

ClassBento is a community marketplace for fun workshops, activities, and leisure experiences, both in-person and online. We help people switch off, learn new skills, discover new passions, and improve their wellbeing.

In a world that’s more connected than ever, stress and burnout are on the rise. Our experiences give people the chance to slow down, get creative, and enjoy the simple pleasure of making something with their own hands. It’s meaningful work, and we’re proud of the impact we have on individuals, teams, and small businesses.

About the Role

This hands-on role is ideal for someone who genuinely loves customer service, account management, and helping others.

Your role will include day-to-day customer service tasks as well as managing our inbound private group request channels. You’ll spend roughly 50% of your time directly supporting our customers via phone and Zendesk, and 50% managing our group booking enquiries, ensuring an exceptional experience for customers, including corporate clients. A focus will be on nurturing relationships with our existing corporate clients as well as outreach to clients as required.

You’ll be joining a close-knit, high-growth team and will play a key role in shaping how our customers experience ClassBento. You will ensure that you consistently uphold high service standards across key customer touchpoints both internally and externally.

This is a full-time role (Monday to Friday) with some flexibility for the right person. The position is hybrid, requiring you to work from our Chatswood office 2–3 days per week.

Responsibilities

Group Booking Management: Oversee private group requests, ensuring they are handled promptly to maintain high conversion rates and drive revenue (corporate events and private celebrations).
Teacher Liaison: Ensure our teachers provide prompt, helpful responses to group booking enquiries.
Customer Support: Act as an intermediary to ensure customers have all the information they need to complete their bookings, including following up with them as needed to win sales.
Account Management: Nurture corporate accounts and identify/convert opportunities to sell our workshops and gift cards.
Inbound Customer Support: Deliver exceptional customer service across inbound channels, primarily email/Zendesk and phone, maintaining our 5-star average rating on Google and other platforms.
Conflict Resolution: Resolve queries and manage issues or conflicts with customers and teachers, with professionalism and empathy. Work closely with our account managers to find fair, win-win outcomes when issues arise.
Hit Performance KPIs: Demonstrate best practices across the team, ensuring SLAs and group request conversion metrics are consistently met.

Skills & Experience

Minimum of 2-3 years’ experience in a full time customer service and/or account management role.
Excellent verbal and written communication skills; enthusiastic, outgoing, and confident.
Adaptable & resilient: We are a rapidly growing company and you’ll need to be comfortable with change.
You need to be able to calmly handle challenging situations or conflict without letting it get you down.
Strong attention to detail and excellent time management - you don't drop the ball.
Growth-oriented, continually seeking better ways to solve problems and deliver results.
A supportive team player who enjoys working both in-person and remotely.
Comfortable with using software like Zendesk, Aircall and CRM systems.Growth-oriented, continually seeking better ways to solve problems, improve processes, and deliver results.

Cultural Fit

Open: You value feedback, love learning, and are committed to continuous improvement.
Conscientious: You take ownership, pride yourself on doing great work, and ensure you don’t let others down.
Caring: You build empathetic, professional relationships with colleagues and customers.

Nice to Have

Experience with B2B sales.
A genuine love for experiences, arts, and crafts.
Tech startup or online marketplace experience is a plus!

The Fun Stuff

Join a talented team making a genuine social impact.
Competitive salary package
$500 annual training budget.
$1,000 worth of ClassBento experiences each year.
Flexible office and remote work environment.
Supportive, positive workplace—rated 5 stars on Glassdoor and Indeed.
Opportunities to contribute to projects within the Customer
Service team and collaborate across other departments as the business grows.

Details

Job Type: Full-time
Location: Hybrid
Eligibility: Applicants must have full Australian working rights.
Salary: $65k - $75k plus super

Ready to make an impact? Apply now with a cover letter - we’d love to hear from you! (Applications with no cover letter will not be reviewed.)

Pay: $65,000.00 – $75,000.00 per year

Application Question(s):

Please include a covering letter, we will NOT review any application if this is not provided

Work Location: Hybrid remote in Chatswood NSW 2067

Quick Apply

Refine Your Search

community support specialist jobs in mascot, nsw

Client Services Event Specialist - Global Growth Experiences Start up

Youth Specialist - Youth Resilience and Support Service

Community Development Specialist - Domestic Violence Prevention

Committee Services Specialist

Business Support Specialist

Senior Caseworker - Community & Family Support (CAFS)

Initiative and Solutions Specialist- Customer Operations

ATDA Program Specialist

Content Coordinator

Claims Governance & Risk Specialist

Scheduling Specialist

Inclusion Support Educator (ISS)

Course Coordinator

Partnership Specialist

House Supervisor - Sydney Metro

Support Coordinator Level 2 (potential for Level 3 growth)

DoE Education Specialist

Lead Heritage Specialist

Claims Technical Specialist

Junior PR Consultant

I want to receive the latest job alert for community support specialist in mascot, nsw

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