In-Demand Senior client services manager Jobs in Maroubra, Nsw

Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
14d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Quality Assurance Manager – Production & Continuous Improvement
ALIFEPLUS PTY LTD —Botany NSW
- $80,000 - $85,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick Apply
Operations Services Manager
Boston Consulting Group —Sydney NSW
- Full-time
- Organisational skills
- AI
Senior Client Manager
Dentsu —Sydney NSW
- Full-time
- Annual leave
Senior Client Delivery Manager
Optus —Macquarie Park NSW
- Organisational skills
- Leadership
- Parental leave
- Employee discount
6d
Senior Client Services Manager - Financial Services (Technology Consulting)
NCS Australia —Sydney NSW
- Full-time
- Parental leave
Quick Apply
13d
Senior Manager | Trustee Services
Link Group —Sydney NSW
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Health insurance
- Parental leave
National Account Manager - Independent Grocery
Creative Activation —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Negotiation
- Free food
Quick Apply
Senior Manager, Employee Relations & HR Operations (APAC)
MRI Software —Sydney NSW
- Full-time
- Communication skills
- Annual leave
Client Relationship Manager
Kelly+Partners —Brookvale NSW
- Full-time
- Communication skills
Quick Apply
Administrator - Maroubra Junction
Southern Cross Care (NSW & ACT) —Maroubra NSW
- Full-time
- Administrative experience
- Business Administration
- Business
- Employee assistance program
Quick Apply
Client Manager
VanCleef-Aprels —Sydney NSW
- Full-time
- Management
Client Account Manager
Hustle —Sydney NSW
- $100,000 - $120,000 a year
- Hybrid work
- Annual leave
- Parental leave
Senior Manager, Client Solutions
Commonwealth Bank —Sydney NSW
- Full-time
- Sales
- Financial services
- Communication skills
6d
Technical Account Manager, CORE
First Focus —Mascot NSW
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
Senior Telephone Account Manager
Kinatico —Sydney NSW
- $100,000 - $120,000 a year
- Full-time
- Remote
- Salesforce
- Microsoft Office
- Business
Quick Apply
Home Care Compliance Manager – Quality, Risk & Client Oversight
Elderly Home Care Solutions —Randwick NSW
- $120,000.00 - $167,111.60 a year
- Full-time
- Hybrid work
- Care plans
- Communication skills
- Work from home
Quick Apply
Senior Consultant / Project Manager
Roland Berger Holding GmbH & Co. KGaA —Sydney NSW
- English
- Leadership
- Communication skills
Senior Consultant / Project Manager
Roland Berger —Sydney NSW
- Full-time
- English
- Leadership
- Communication skills
Quick Apply

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senior client services manager jobs near maroubra, nsw

Senior Client Service & Escalations Manager

Cushman & Wakefield -
Sydney NSW

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Construction experience
Leadership
Communication skills
Time management

Full Job Description

Job Title

Senior Client Service & Escalations Manager

Job Description Summary

Lead client relationships, resolve escalations and drive exceptional service outcomes across a major government portfolio.

Job Description

Senior Client Service & Escalations Manager
Sydney, NSW | Full-Time

Highly influential client service role for key government client
Resolve complex escalations and drive service improvements
Join a global leader with strong career growth opportunities

About the Role

We have an exciting opportunity for a Senior Client Service & Escalations Manager to join a high-profile government account, acting as the key link between clients, operational teams and senior stakeholders.

This role is focused on ensuring outstanding delivery of our services in alignment with SLA’s and KPI’s. It involves building trusted relationships, proactively managing escalations and ensuring an outstanding customer experience across a diverse property portfolio. Leading a team of two Client Service Managers, you'll work closely with stakeholders to understand their unique requirements, resolve issues, identify opportunities for improvement and ensure service delivery consistently exceeds expectations.

This is an ideal opportunity for a confident person with client service experience in property or facilities management who excels at stakeholder engagement, problem-solving and driving positive client outcomes. It will suit a team player who thrives in a hands-on, fast-paced environment.

Key Responsibilities

Act as the primary point of contact for key client stakeholders and agencies
Manage complex service issues, escalations and client concerns through to resolution
Build and maintain strong relationships with clients and internal operational teams
Develop a deep understanding of client needs, priorities and portfolio requirements
Facilitate effective communication between stakeholders and service delivery teams
Lead engagement activities and maintain proactive communication plans
Identify opportunities to improve client satisfaction and service delivery outcomes
Support the delivery of contractual reporting
Deliver monthly reporting, analytics and performance commentary
Monitor stakeholder feedback and implement continuous improvement initiatives
Partner with operational teams to ensure seamless and consistent service delivery
Conduct regular face-to-face stakeholder meetings across the portfolio
Manage two Client Service team members.

About You

Experience in client relationship management or client service/customer success roles in the property, facilities management or construction sectors
Proven skills in managing escalations, complaints or complex stakeholder issues
Experience working on Government clients highly regarded but not essential
Proven problem-solving skills with the ability to achieve positive outcomes in challenging situations
Experience leading small teams
Exceptional communication, presentation and relationship-building skills
Ability to influence and engage stakeholders at all levels
Excellent organisational and time management skills
Ability to manage competing priorities in a fast-paced environment.

About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Opportunity to manage relationships across a major government portfolio
High-impact role with strong stakeholder engagement
Exposure to senior client leaders and decision-makers
Collaborative and supportive team culture
Career development opportunities within a global organisation
Diverse role combining relationship management, problem solving and service excellence

Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

Quick Apply

Refine Your Search

senior client services manager jobs in maroubra, nsw

Senior Client Service & Escalations Manager

SVP Client Delivery & Regional Lead APAC

Quality Assurance Manager – Production & Continuous Improvement

Operations Services Manager

Senior Client Manager

Senior Client Delivery Manager

Senior Client Services Manager - Financial Services (Technology Consulting)

Senior Manager | Trustee Services

National Account Manager - Independent Grocery

Senior Manager, Employee Relations & HR Operations (APAC)

Client Relationship Manager

Administrator - Maroubra Junction

Client Manager

Client Account Manager

Senior Manager, Client Solutions

Technical Account Manager, CORE

Senior Telephone Account Manager

Home Care Compliance Manager – Quality, Risk & Client Oversight

Senior Consultant / Project Manager

Senior Consultant / Project Manager

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