In-Demand Customer experience leader Jobs in Maroochydore, Qld

Desktop Home Assessor
Auto & General Holdings —Kawana Waters QLD
- Management
- Organisational skills
- Negotiation
- Parental leave
- Gym membership
Quick Apply
Cafe Manager
Shingle Inn —Maroochydore QLD
- $59,042.00 - $80,830.44 a year
- Full-time
- Management
- Supervising experience
- In-person
- Professional development assistance
Quick Apply
4d
Shift Leader - Birtinya
Guzman y Gomez —Birtinya QLD
- Customer service
- Supervising experience
Quick Apply
Assistant Restaurant Manager
Guzman y Gomez —Maroochydore QLD
- Full-time
- Hospitality
- Customer service
- Leadership
Quick Apply
Experienced Waitstaff | Rosa Italian | Redcape Hospitality
Redcape Hospitality —Coolum Beach QLD
- $32 - $45 an hour
- Serving
- Hospitality
- Customer service
- Employee discount
Quick Apply
14d
Casual Team Member
Zambrero —Maroochydore QLD
- Cleaning
Quick Apply
Administration Assistant
AVEO —Peregian Springs QLD
- $28.96 an hour
- Overtime
- Microsoft Office
- Administrative experience
- Front desk
- Health insurance
- Employee assistance program
Quick Apply
Customer Service Consultant
Auto & General Holdings —Kawana Waters QLD
- On call
- In-person
- Communication skills
- Employee discount
Quick Apply
10d
Holiday Inn - Sunshine Coast - Team Leader - Part Time
Compass Group Australia —Maroochydore QLD
- $27.98 an hour
- Part-time
- Microsoft Office
9d
Team Leader Fraud Investigations
Auto & General Holdings —Kawana Waters QLD
- Management
- Customer service
- In-person
- Parental leave
- Employee discount
Quick Apply
Shift Leader (flexible hours)
Guzman y Gomez —Baringa QLD
- Full-time
- Supervising experience
- Leadership
Quick Apply
Assistant Venue Leader
Yo-Chi —Kawana Waters QLD
- $65,000 - $76,000 a year
- Weekend availability
- Hospitality
- Leadership
Caretaking Click&Collect Manager
Coles Supermarkets —Pacific Paradise QLD
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Store Manager
Suna Shoes —Kawana Waters QLD
- $31 - $39 an hour
- Full-time
- Management
- Sales
- Team management
- Employee discount
Quick Apply
7d
Shift Leader
Guzman y Gomez —Caloundra QLD
- Supervising experience
- Leadership
Quick Apply
Team Leader Recoveries
Auto & General Holdings —Kawana Waters QLD
- Management
- Customer service
- Data analysis skills
- Parental leave
- Gym membership
Quick Apply
Casual Sales Assistant - Maroochydore
Commonry —Maroochydore QLD
- Leadership
- Employee discount
- Referral program
Kitchen Assistant | Rosa Italian | Redcape Hospitality
Redcape Hospitality —Coolum Beach QLD
- $32 - $45 an hour
- Hospitality
- Culinary experience
- In-person
- Employee discount
Quick Apply
14d
Corporate Strategy Advisor
Unitywater —Maroochydore QLD
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business
- Employee assistance program
Quick Apply
9d
WHS and RTW Advisor
Suncare Community Services —Maroochydore QLD
- $15,900 a year
- Full-time
- Analysis skills
- Employee assistance program

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customer experience leader jobs near maroochydore, qld

Desktop Home Assessor

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Organisational skills
Negotiation
Construction estimating
Time management

Full Job Description

The role
Our Desktop Home Assessors are responsible for the end-to-end management of allocated claims, establishing the cause, scope, and cost of insured claims and the associated restoration, repair, or rebuilding of damaged property, while delivering excellent customer service.

You will also work closely with A&G's panel of restorers and suppliers to ensure repairs to our customers' homes are completed to a high standard and for a fair and reasonable price.

What you'll be doing
Assess the damage

Review reports and photos to validate the claimed event and damage.
Determine damage causation and apply the PDS for the appropriate levels of cover.
Make decision recommendations with justified reasoning aligned with regulatory frameworks.
Capture detailed information accurately across multiple systems.
Identify and manage claim risks and prepare suitable contingencies.
Provide timely escalation for scenarios such as customer vulnerability or financial hardship.
Identify site safety concerns and correctly authorise emergency make-safe work.

Scope the damage

Produce detailed damage scope and cost documentation and review against supplier quotes.
Align repair methodology with PDS coverage and limitations, such as matching material parameters.
Engage specialists and industry experts to report on damage and interpret findings for scope creation.

Negotiate outcomes

Engage with repairers and customers to negotiate a sustainable and competitive repair cost.
Discuss and challenge supplier line items, costs, and repair methodology as required.
Make approval recommendations around work commencement, contents, temporary accommodation, and cash settlement.

Audit

Conduct retrospective audits of minor severity scopes processed through the straight-through model.
Review scope of works, estimating accuracy, and pricing alignment against company guidelines and supplier agreements.
Identify variances, errors, or non-compliance in claim scoping, estimating, or decision-making.

What experience you'll bring

Residential building/renovation and extensive estimating experience is essential.
Experience in managing quality building work and enhancing customer satisfaction.
Background in reviewing and determining accurate scopes of works.
Exceptional time management and organisational skills.
Demonstrated communication, negotiation and conflict resolution handling ability.
Proven experience in building effective business relationships with builders.
Superior customer & relationship management skills.
Insurance experience preferred.
Confident using technology.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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Refine Your Search

customer experience leader jobs in maroochydore, qld

Desktop Home Assessor

Cafe Manager

Shift Leader - Birtinya

Assistant Restaurant Manager

Experienced Waitstaff | Rosa Italian | Redcape Hospitality

Casual Team Member

Administration Assistant

Customer Service Consultant

Holiday Inn - Sunshine Coast - Team Leader - Part Time

Team Leader Fraud Investigations

Shift Leader (flexible hours)

Assistant Venue Leader

Caretaking Click&Collect Manager

Store Manager

Shift Leader

Team Leader Recoveries

Casual Sales Assistant - Maroochydore

Kitchen Assistant | Rosa Italian | Redcape Hospitality

Corporate Strategy Advisor

WHS and RTW Advisor

I want to receive the latest job alert for customer experience leader in maroochydore, qld

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