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Verifications Officer

First Australian Company -
Adelaide SA

Quick Apply

Job Details

Benefits

Employee rewards program
Employee assistance program
Referral program
Opportunities for promotion

Qualifications

Customer service
Data entry
Communication skills

Full Job Description

Who We Are

Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.

We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together.

Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.

Job Summary

The Verifications Officer will attend to the checking of loan documents to ensure compliance with client and regulatory requirements while delivering a positive experience to our customers within agreed SLA timeframes.

Main Tasks

Verify an allocation of new files daily and accurately identify and advise any outstanding requirements
Ensure all lender requirements and special conditions have been satisfied
Work with clients to ensure that any issues that so arise are resolved promptly
Regularly follow up any outstanding requirements in line with SLA’s
Correctly calculate and input of all fees and charges including Government stamp duty and registration costs, lender fees and legal/disbursement fees
Other duties as required

Key Responsibilities

Customer Focus

Managing calls and providing a high level of customer service in a timely manner
Empowerment going above and beyond to meet clients requirements on a daily basis
Take ownership of your client base
Listen, support, champion our client’s needs

Process

Adhere to all internal policies and procedures
Comply with client specific operating processes
Ensure all tasks are performed with a high level of accuracy
Foster and encourage an environment of continuous improvement

Team work & Behaviour

Provide support to your peers and other teams within the business as required
Take ownership of own performance and development
Actively contribute to team with a positive attitude
Share opinions in a way that is respectful to others focussing on ‘what we can learn’.

Results

Perform at or above team productivity levels
Meet and exceed quality targets
Meet adherence to roster targets
Actively identify and escalate any perceived risks

Position Criteria

Previous mortgage industry experience
Strong verbal and written communication skills
Excellent data entry skills
Strong attention to detail
Excellent customer service skills
Ability to prioritise and manage competing deadlines
Ability to make sound decisions in a fast paced environment
Ability to work in a high pressure, high volume work environment"

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

HERE’S WHAT SETS US APART:

Employee Assistance Program (EAP)
Employee Referral Program
Flu Vaccination Program
Fundraising Challenges
Social Teams & Events
Tenure Recognition Program
Rewards and Recognition Program
Training & Development
Discounted First Title Insurances

Quick Apply

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