In-Demand Planning lead Jobs in Macquarie Park, Nsw

Inbound Contact Centre Team Leader
Ventia Pty Limited —Parramatta NSW
- Full-time
- Management
- Customer service
- In-person
- Health insurance
Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Assistant Operations Manager
Sports Clean —Castle Hill NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Customer service
- Maintenance
- Travel reimbursement
- Professional development assistance
Quick Apply
4d
Corporate Services Manager
LUNA Management —Sydney NSW
- $100,000 - $130,000 a year
- Full-time
- Administrative experience
- Bachelor's degree
- In-person
- Parental leave
- Professional development assistance
Quick Apply
14d
Cafe Operations Manager
XS Espresso Franchising Pty Ltd —Greater Sydney NSW
- $85,000 - $90,000 a year
- Full-time
- Maintenance
- Recruiting
- In-person
Quick Apply
7d
Executive Assistant & Business Support
Alcon —Macquarie Park NSW
- Full-time
- Office
- Microsoft Office
- Education
- Opportunities for advancement
Key Account Manager - Woolworths
Bayer —Pymble NSW
- Analysis skills
- Communication skills
- Negotiation
7d
Category Planning Manager - Rhodes NSW
Perfection Fresh Australia —Homebush NSW
- Full-time
- Microsoft Office
- Analysis skills
- Leadership
Quick Apply
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Head of Programs at The Padel Lounge
The Padel Lounge —Greenacre NSW
- Full-time
- Management
- Customer service
- Research
Quick Apply
6d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Service Desk & Field Support Team Lead – Centres of Excellence
TAFE NSW —Meadowbank NSW
- $168,598 a year
- Temporary
- No degree
4d
Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
11d
Project Manager
CSR —North Ryde NSW
- Contract
- Manufacturing
- Leadership
Quick Apply
Manager, Office of the Chief Information Officer
Western Sydney Local Health District —Sydney NSW
- $77.44 - $92.27 an hour
- Full-time
- Analysis skills
- No degree
- Budgeting
6d
Duck Creek Delivery Lead / Scrum Master
Cognizant —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Software development
- Agile
Supply Chain & Operations Manager
Sphere Communications Pty Ltd —Seven Hills NSW
- $85,000 - $90,000 a year
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
Quick Apply
Sales & Marketing Manager
The Bread and Butter Project —Marrickville NSW
- From $110,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
- Travel reimbursement
- Paid training
Quick Apply
Lead Maintenance Coordinator
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Employee assistance program
7d
National & International Account Fleet Support Manager
Crown Equipment —Sydney NSW
- $135,000 - $140,000 a year
- Full-time
- Management
- Computer skills
- Leadership
- Health insurance
- Employee assistance program
Quick Apply

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planning lead jobs near macquarie park, nsw

Inbound Contact Centre Team Leader

Ventia Pty Limited -
Parramatta NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Transportation links
Insurance services

Qualifications

Management
Customer service
SAP
Leadership

Full Job Description

reqId: 168441

Category: Administration, Call Centre & Customer Service

Location: Parramatta, New South Wales, 2150

Permanent

Ready to take the next step in your career?

An exciting opportunity is available within the Ventia Operations Centre (VOC) following an internal promotion. We’re seeking an experienced, people-focused Team Leader to lead approximately 15 Customer Service Coordinators across our 24/7 National Contact Centre.

The VOC supports a diverse range of essential services, including schools, defence, social infrastructure, social housing and corporate real estate. Our teams manage customer service, work orders, technical issues, critical incidents, triage, subcontractor coordination, planning and scheduling.

Key Details

Full-time, on-site role in our new Parramatta CBD location, close to Parramatta Train Station.
Monday - Friday, 9am - 5pm, with flexibility around these hours.
The team operates between 6am and 11pm, with some after-hours on-call support required for emergencies.
Must be an Australian Citizen and eligible to obtain NV1 Defence Security Clearance.

Why Join Ventia?

Work across 13 diverse portfolios with plenty of variety.
Opportunity to drive continuous improvement and make a real impact.
Strong career pathways and professional development opportunities.
Supportive, inclusive and high-performing team environment.
Comprehensive onboarding and ongoing training.
Access to VenPerks, including discounts on health insurance, hotels, car hire, retail and more.
Join a leading ASX-listed company.

About the Role

As Team Leader, you’ll oversee the day-to-day performance of your team, ensuring high-quality customer service, effective workload management and strong operational outcomes.

You’ll be responsible for:

Leading, coaching and mentoring a team of approximately 15 Customer Service Coordinators.
Managing daily operations, staffing, coverage and performance.
Acting as the first escalation point for customer and operational issues.
Monitoring KPIs, SLAs, compliance and service delivery.
Managing incidents, escalations, faults and service disruptions.
Supporting continuous improvement and process development.
Managing stakeholder relationships across clients, Ventia and external agencies.
Supporting contingency planning, disaster recovery and post-incident reviews.

About You

You’ll have:

Proven experience leading a team of 15+, ideally in a contact centre or customer service environment.
Strong coaching, mentoring and people-management skills.
Experience working across multiple contracts or business areas, with the ability to quickly understand processes, systems and requirements.
Excellent communication, stakeholder management and problem-solving abilities.
A hands-on, collaborative and accountable leadership style.
The resilience and confidence to manage challenging situations and competing priorities.
Strong customer service and work management skills.
Genesys Pure Cloud and SAP experience will be highly regarded.

About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

How to apply
Click the Apply Now button to start the journey to find your further with Ventia.

Position Reference Number: 168441

Apply Now

Refine Your Search

planning lead jobs in macquarie park, nsw

Inbound Contact Centre Team Leader

Operations Manager - NDIS Service Provider

Assistant Operations Manager

Corporate Services Manager

Cafe Operations Manager

Executive Assistant & Business Support

Key Account Manager - Woolworths

Category Planning Manager - Rhodes NSW

Client Service Specialist - Sydney

Head of Programs at The Padel Lounge

SVP Client Delivery & Regional Lead APAC

Service Desk & Field Support Team Lead – Centres of Excellence

Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney

Project Manager

Manager, Office of the Chief Information Officer

Duck Creek Delivery Lead / Scrum Master

Supply Chain & Operations Manager

Sales & Marketing Manager

Lead Maintenance Coordinator

National & International Account Fleet Support Manager

I want to receive the latest job alert for planning lead in macquarie park, nsw

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