In-Demand Workforce planner Jobs in Liverpool, Nsw

Workforce Planner
HCF —Parramatta NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Parental leave
- Pet insurance
1d
Senior Workforce Planner
Amazon Commercial Services Pty Ltd —Kemps Creek NSW
- Full-time
- Microsoft Office
8d
Buyer Planner
Nestlé —Rhodes NSW
- Full-time
- Microsoft Excel
- Manufacturing
- Business
- Health insurance
- Parental leave
Integrated Supply Planner
Bega Cheese —Wetherill Park NSW
- Full-time
- Remote
- Microsoft Excel
- Organisational skills
- Communication skills
Senior Demand Planning Analyst
Transport For NSW —Macquarie Park NSW
- $137,551 - $154,055 a year
- Full-time
- Management
7d
Snr Functional Analyst SupplyChain Mgmt
Transport For NSW —Macquarie Park NSW
- $158,393 - $177,399 a year
- Full-time
- Management
9d
Production Planner (Fixed-term 12 months)
dnata catering and retail —Mascot NSW
- Microsoft Excel
- ERP systems
- Analysis skills
- Annual leave
- Employee assistance program
10d
Learning Program Coordinator
Transport For NSW —Petersham NSW
- $108,374 - $119,210 a year
- Full-time
- Communication skills
5d
Gas Transmission Scheduler
Zinfra —Greystanes NSW
- Full-time
- Hybrid work
- Management
- ERP systems
- Maintenance
- Health insurance
- Employee assistance program
4d
Visual Merchandiser - Broadway
H&M —Glebe NSW
- Full-time
- Merchandising
- Organisational skills
- Parental leave
- Employee assistance program
Quick Apply
11d

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Workforce Planner

HCF -
Parramatta NSW

Apply Now

Job Details

Full-time
1 day ago

Benefits

Parental leave
Pet insurance

Qualifications

Microsoft Excel
Management
Analysis skills
Communication skills

Full Job Description

Join a dynamic team that influences business performance every day through data, insight and smart workforce decisions.

About the Role

At HCF, Workforce Planning is at the heart of delivering exceptional member experiences. As a Workforce Planner, you'll optimise resources, manage real-time performance, deliver actionable insights, and partner with leaders to ensure we have the right people in the right place at the right time.

This is a permanent, full-time opportunity based in Parramatta with hybrid working available. The Contact Centre operational hours are Monday to Friday 8am to 8pm and Saturday 9am to 1pm. The hours of work will vary.

What You'll Do

Monitor and manage real-time contact centre performance to achieve service level and operational targets
Develop and maintain efficient rosters and schedules across multiple teams and channels
Analyse performance trends, forecast variances, shrinkage and resource utilisation, providing recommendations to improve outcomes
Manage unplanned leave, schedule changes and intraday staffing adjustments to optimise coverage
Produce accurate workforce reports and insights to support operational decision-making
Build strong relationships with leaders and stakeholders across the business
Identify and implement continuous improvement initiatives that enhance efficiency, reporting and workforce planning processes
Support workforce planning projects and operational change initiatives.

About You

You are analytical, proactive, and highly organised. You thrive in a fast-paced environment and enjoys turning data into decisions.
You will have:

Workforce Planning, Scheduling or Real-Time Analyst experience within a contact centre
Strong analytical and reporting skills with advanced Excel capability.
Experience using workforce management and contact centre platforms (Genesys highly regarded)
Strong understanding of service level management, forecast accuracy, adherence, occupancy and workforce optimisation
Excellent stakeholder management and communication skills
High attention to detail and a commitment to reporting accuracy
A continuous improvement mindset and passion for driving operational excellence.

Success in This Role
You'll be successful when you:

Achieve service level targets through effective workforce management.
Deliver efficient schedules that optimise workforce utilisation.
Provide accurate, timely and insightful reporting.
Build trusted stakeholder relationships.
Drive continuous improvement and operational efficiency across the workforce planning function.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Apply Now

Refine Your Search

workforce planner jobs in liverpool, nsw

Workforce Planner

Senior Workforce Planner

Buyer Planner

Integrated Supply Planner

Senior Demand Planning Analyst

Snr Functional Analyst SupplyChain Mgmt

Production Planner (Fixed-term 12 months)

Learning Program Coordinator

Gas Transmission Scheduler

Visual Merchandiser - Broadway

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