In-Demand Client services coordinator Jobs in Liverpool, Nsw

Rostering Coordinator
National Disability and Mental Health Services —Liverpool NSW
- $36.00 - $38.65 an hour
- Full-time
- Management
- Customer service
- Office
Quick Apply
7d
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Support Coordinator – Mandarin Speaking
MeToU Care —Eastwood NSW
- $75,000 - $90,000 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Professional development assistance
Quick Apply
Client Intake & Service Coordinator
LYZ Food Pty Ltd —Bankstown NSW
- $65,000 - $75,000 a year
- Part-time
- Customer service
- English
- Administrative experience
- Employee discount
- Free food
Quick Apply
11d
NDIS Client Services Manager | NDIS Case Manager | NDIS Service Coordinator
Pro Care Assist Support Services —Parramatta NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- CPR Certification
- Management
- First Aid Certification
- Work from home
- Professional development assistance
Quick Apply
9d
Client Services Coordinator
Konica Minolta Business Solutions Australia —Macquarie Park NSW
- Part-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
Quick Apply
Events Growth & Partnerships Coordinator – Sydney
Big Event Picnic Tables —Revesby NSW
- $38 - $42 an hour
- Part-time
- Hospitality
- Business development
- In-person
Quick Apply
Volunteer Coordinator - Aged Care Visitors Scheme
Catholic Healthcare —Liverpool NSW
- $46.35 an hour
- 8 hour shift
- Communication skills
- Health insurance
- Work from home
Quick Apply
2d
Children’s Transport Worker – Out of Home Care
AXIA Solutions —Sydney Western Suburbs NSW
- $33.38 - $71.34 an hour
- Weekend availability
- Working with children
- First Aid Certification
- In-person
- Travel reimbursement
Quick Apply
1d
Service Coordinator / Customer Support
Plustel —Seven Hills NSW
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Professional development assistance
Quick Apply
1d
Client Engagement Officer
Olesuke Pty Ltd —Westpoint Blacktown NSW
- $60,000 - $65,000 a year
- Sales
- In-person
- Referral program
Quick Apply
3d
Scheduling and Admin Support Officer
Uniting NSW.ACT —Leichhardt NSW
- Full-time
VAS Coordinator
Toll Group —Ingleburn NSW
- Full-time
BUSINESS DEVELOPMENT AND MARKETING COORDINATOR
Bistrot Media —Redfern NSW
- From $33 an hour
- Part-time
- Hybrid work
- Sales
- Business development
- Marketing
- Work from home
Quick Apply
2d
Reception & Workplace Experience Coordinator
DAB-Jones Lang LaSalle (NSW) Pty Ltd —North Ryde NSW
- Full-time
- Front desk
- AI
- Office experience
Quick Apply
4d
Facilities Coordinator
JLL —North Ryde NSW
Reception & Workplace Experience Coordinator
JLL —North Ryde NSW
- Front desk
- Office experience
3d
Allied Health
Social Club Ability Services —Blacktown NSW
- $65,188.63 - $118,441.03 a year
- Bachelor's degree
- Patient care
- In-person
Quick Apply
10d
NDIS Local Area Coordinator (Western Sydney)
Uniting —Baulkham Hills NSW
- $44.58 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Patient Coordinator
Dental Boutique —Liverpool NSW
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick Apply
9d

I want to receive the latest job alert for client services coordinator in liverpool, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services coordinator jobs near liverpool, nsw

Office Manager jobs in Schofields Nsw

Office Manager jobs in Perth Wa

Office Manager jobs in Sunbury Vic

Office Manager jobs in Northern Beaches Nsw

Office Cleaning jobs in Perth Wa

Manager jobs in Greater Adelaide Sa

Construction Manager jobs in Brisbane Qld

482 Visa Sponsorship, Hotel Manager jobs in Melbourne Vic

Office Coordinator jobs in Melbourne Vic

Patient Coordinator jobs in Melbourne Vic

Wellbeing Coordinator Aged Care jobs in Sydney Nsw

Patient Transport jobs in Frankston Vic

Community Services jobs in Queensland

Client Services Coordinator jobs in Melbourne Vic

Community Services jobs in Townsville Qld

Part Time Community Services Worker jobs in Melbourne Vic

Service Coordinator jobs in Canberra Act

Customer Service, Woolworths jobs in Launceston Tas

Customer Service jobs in Sydney Nsw

High Paying Customer Service jobs in Melbourne Vic

Rostering Coordinator

National Disability and Mental Health Services -
Liverpool NSW

Quick Apply

Job Details

Permanent | Full-time
$36.00 - $38.65 an hour
7 days ago

Qualifications

Management
Customer service
Microsoft Office
Community Services
Diploma
Communication skills
Office experience

Full Job Description

Job Title

Rostering Coordinator

You can also list it on Indeed as:

Rostering Coordinator

Company

National Disability and Mental Health Services — NDMHS

Location

Penrith / Western Sydney NSW
Office-based role with regular phone communication with participants, families and staff

Employment Type

Full-time preferred

About NDMHS

National Disability and Mental Health Services, also known as NDMHS, is a registered NDIS provider supporting people with disability and mental health needs. We provide person-centred supports that respect participant choice, dignity, independence and safety.

Our slogan is:

Your life, Your choice, Our support.

We are looking for a reliable and organised Service Coordinator to manage rostering, incoming phone calls, shift coverage, participant-worker matching and day-to-day service communication.

This role is ideal for someone who is confident on the phone, organised, calm under pressure and willing to learn the NDIS service environment.

Position Purpose

The Service Coordinator is responsible for rostering, shift coverage, staff availability, participant-worker matching, incoming phone call triage, service-related communication, basic participant support coordination and support worker follow-up.

This role is central to making sure participants receive consistent and suitable supports.

Key ResponsibilitiesRostering and Shift Coverage

Create and maintain participant rosters.
Allocate shifts to suitable support workers.
Fill vacant shifts and manage last-minute cancellations.
Monitor staff availability and update the rostering system.
Manage staff sick calls, shift swaps and urgent roster changes.
Reduce missed shifts and improve service continuity.
Notify participants, families and staff of roster changes.
Escalate major roster gaps to the Director.

Incoming Calls and Client Communication

Answer incoming business phone calls.
Triage calls and identify whether they relate to rostering, service delivery, intake, complaints, incidents, accounts or general enquiries.
Action roster-related calls directly.
Record important calls and actions in the relevant system or call register.
Redirect enquiries to the correct person where required.
Escalate complaints, incidents or safeguarding concerns immediately.
Maintain a professional and respectful communication style with participants, families, staff and stakeholders.

Participant-Worker Matching

Match workers to participants based on needs, preferences, location, availability, skills and suitability.
Consider participant preferences, gender preference, personality match and risk level.
Avoid rostering workers to supports they are not trained or suitable for.
Arrange meet and greets where required.
Support continuity of regular workers where possible.

Service Delivery Support

Support the smooth delivery of participant services.
Make sure workers understand shift expectations and participant needs.
Follow up participant or family concerns about roster or service quality.
Communicate changes in participant needs to the Director, Compliance Coordinator and Accounts & Services Coordinator where required.
Assist with basic service reviews and service updates.

Support Worker Coordination

Follow up support worker lateness, cancellations and availability changes.
Provide basic shift instructions and service updates to staff.
Monitor shift note completion and follow up missing or poor-quality notes.
Report staff performance concerns to the Director and Compliance Coordinator.
Support new workers with practical information about shifts and participant routines.

SIL and Daily Service Coordination

Assist with SIL house rostering and daily coordination where required.
Monitor house roster gaps, staff suitability and urgent daily issues.
Escalate SIL concerns to the Director.
Support communication between support workers, participants, families and office staff.

Selection CriteriaEssential

Strong organisation and time-management skills.
Confident phone manner.
Good communication skills with participants, families and staff.
Ability to stay calm when dealing with urgent roster changes.
Ability to use computer systems, emails and rostering software.
Ability to follow procedures and escalate serious matters.
Good problem-solving skills.
Ability to manage competing priorities.
Ability to maintain confidentiality.
Current NDIS Worker Screening Check or willingness to obtain.
Current police check or willingness to obtain.
Right to work in Australia.

Desirable

Experience in rostering, scheduling or service coordination.
Experience in NDIS, disability, mental health, aged care or community services.
Experience using ShiftCare or similar rostering software.
Understanding of participant choice and control.
Experience communicating with support workers, participants, families or support coordinators.
Certificate or diploma in community services, disability, mental health, business administration or similar.

The Right Person Will Be

Reliable and punctual.
Calm and patient.
Confident speaking on the phone.
Organised and practical.
Good at solving problems quickly.
Respectful towards participants and staff.
Able to manage pressure without becoming reactive.
Willing to learn and follow NDMHS systems.
Able to communicate clearly and professionally.

Reporting Line

This role reports directly to the Director.

The role works closely with the Compliance Coordinator and Accounts & Services Coordinator.

How to Apply

Please apply with your resume and a short cover letter explaining your experience with rostering, service coordination, customer service or working in the disability/community services sector.

Pay: $36.00 – $38.65 per hour

Application Question(s):

Do you have experience working in the NDIS, disability, mental health, aged care or community services sector?
Are you comfortable using computer systems, emails and online records?
What interests you about working with NDMHS?
Are you available to work from our Penrith/Western Sydney office?
Do you have experience with rostering, scheduling or handling high-volume phone calls?

Work Location: In person

Quick Apply

Refine Your Search

client services coordinator jobs in liverpool, nsw

Rostering Coordinator

Regional Support Coordinator

Support Coordinator – Mandarin Speaking

Client Intake & Service Coordinator

NDIS Client Services Manager | NDIS Case Manager | NDIS Service Coordinator

Client Services Coordinator

Events Growth & Partnerships Coordinator – Sydney

Volunteer Coordinator - Aged Care Visitors Scheme

Children’s Transport Worker – Out of Home Care

Service Coordinator / Customer Support

Client Engagement Officer

Scheduling and Admin Support Officer

VAS Coordinator

BUSINESS DEVELOPMENT AND MARKETING COORDINATOR

Reception & Workplace Experience Coordinator

Facilities Coordinator

Reception & Workplace Experience Coordinator

Allied Health

NDIS Local Area Coordinator (Western Sydney)

Patient Coordinator

I want to receive the latest job alert for client services coordinator in liverpool, nsw

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected