In-Demand Senior team leader Jobs in Lewisham Nsw

Senior Customer Resolution Team Leader
Department of Customer Service —Sydney NSW
- $134,626 - $162,153 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
8d
Senior Gardening Team Leader (Hands-On Leadership Role) - Sydney, NSW
Landon Group —Sydney NSW
- $42 - $45 an hour
- Full-time
- Maintenance
- Supervising experience
- In-person
Quick Apply
Operations Manager
Empowered Living Care PTY LTD —Caringbah NSW
- $130,000 - $150,000 a year
- Full-time
- Management
- Human resources
- In-person
Quick Apply
Service Officer
University of Sydney —Camperdown NSW
- $63.90 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
2d
Senior Property Manager – Be a team leader
Marnie Beauchamp —Potts Point NSW
- $80,000 a year
- Full-time
Senior Production Coordinator - Sportscraft
Sportscraft —Mascot NSW
- Full-time
- Construction experience
- Manufacturing
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Strategy & Operations Senior Manager, Australia
Whatnot —Sydney NSW
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Cargo Operations Manager
Swissport International AG —Mascot NSW
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Opportunities for advancement
8d
Lacoste Retail Assistant Store Manager | Homebush DFO
Lacoste —Homebush NSW
- Full-time
- Sales
- Employee assistance program
- Employee discount
Quick Apply
Full Time Store Manager | Prouds Broadway
Prouds —Broadway NSW
- Full-time
- Sales
- Communication skills
- Time management
Quick Apply
Senior Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Remote
- PMP
- AI
- Leadership
Business Operations Manager
Dovida —Rockdale NSW
- Contract
- Management
- Analysis skills
- Leadership
- Work from home
Quick Apply
Head of Retail
Mobile Experts —Castle Hill NSW
- $160,000 - $210,000 a year
- Full-time
- Hybrid work
- POS
- Leadership
- Profit sharing
Quick Apply
Sr Finance Manager Hill's ANZ (173509)
Colgate-Palmolive —Sydney NSW
- Finance
- Master's degree
- Business Administration
Senior Director, CX Advisory – APAC
Genesys —Sydney NSW
- Full-time
- Hybrid work
- Management
- Public speaking
- Master's degree
External Engagement Strategy Lead
University of Sydney —Camperdown NSW
- $162,528 a year
- Full-time
- Business development
- University
- No degree
7d
Workplace Manager, ANZ
Netflix —Sydney NSW
- Hospitality
- Management
Terminal Supervisor
Sydney Airport —Mascot NSW
- Rotating roster
- Senior Secondary Certificate of Education
- Leadership
Quick Apply
Senior Project Manager
HUB24 —Sydney NSW
- Full-time
- Hybrid work
- Management
- PMP
- Bachelor's degree
- Parental leave
Senior Change Manager
Australian Payments Plus —Sydney NSW
- Temporary
- Hybrid work
Quick Apply

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Senior Customer Resolution Team Leader

Department of Customer Service -
Sydney NSW

Apply Now

Job Details

Full-time
$134,626 - $162,153 a year
8 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Department of Customer Service

Reference number

req53364

Occupation

Management and Support

Work type

Full-Time

Location

Sydney City, Gosford, Central Coast and Region

Salary Information

$134,626 - $162,153 plus super

Closing date

27 August 2026 at 10:00am

Senior Customer Resolution Team Leader
SNSW Clerk Grade: 9/10 starting annual salary $134,626 plus superannuation and leave loading
Employment Type: Full time, Ongoing
Location: Sydney, Parramatta, Gosford or another Service NSW approved location
Hybrid vs In-office requirements Minimum 2 days per week in office (in an approved Service NSW location)

This role sits within the Enterprise Risk and Enablement Division in the Customer Resolution and Disputes team.

We are looking for an experienced, authentic and empathetic leader to lead a busy frontline complaints team within Service NSW’s Customer Resolution and Disputes Team.

About the team
The Service NSW Customer Resolution and Disputes Team is responsible for managing and resolving, all Service NSW escalated complaints and disputes against administrative decisions. This includes complaints which come directly to Service NSW from customers, but also those that are referred from the Minister’s Office and entities including the Anti-Discrimination Board, the NSW Ombudsman and the Australian Human Rights Commission. The Senior Customer Resolution Team Leader will lead a team of approximately 8 staff members, creating a psychologically safe work environment, positive team culture and driving results against pre-determined SLAs.

Your day-to-day
As the Senior Customer Resolution Team Leader, you lead a busy frontline team responsible for resolving escalated complaints from Service NSW customers. You will lead and advise your team on effective complaints handling, including training, mentoring and conducting quality assurance activities for your team members. You will identify and analyse best practice to develop and deliver improved service standards.

Your responsibilities include:

Leading a high volume frontline team resolving complex and escalated complaints
Coaching and mentoring staff to effectively respond to complaints, including devising, implementing and overseeing strategies for complaints handling
Providing guidance and support to team members to maintain a positive culture, drive performance, support team members and resolve people matters
Providing advice on complex and escalated complaint resolution using your expert knowledge on legislation, regulations and procedures to provide an effective outcome

Proactively maintaining knowledge and expertise of current processes and guidelines, and comply with privacy and legislative obligations, to support effective and timely resolution of customer complaints
Building and maintaining professional relationships and networks with stakeholders across NSW Government, Service NSW, partner agencies and Service NSW customers to resolve customer complaints in a productive and efficient manner.

About You:

You’re an experienced leader, with demonstrated results leading a frontline team in a complaints or customer service environment
You have extensive experience and a strong understanding of complaint resolution processes, policy obligations and legislation
You are motivated by, and take ownership of, delivering valuable and positive outcomes for customers
You have excellent written and verbal communication skills
You have strong communication and relationship building skills and can guide discussions into outcomes
You effectively prioritise high volume workflows in a time pressured environment with multiple stakeholders

Closing Date: Wednesday 26th August at 9:59am

For enquiries relating to this recruitment please contact Alyssa Shearman via [email protected]

This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.

For enquiries relating to recruitment please contact Alyssa Shearman via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

Apply Now

Refine Your Search

senior team leader jobs in lewisham nsw

Senior Customer Resolution Team Leader

Senior Gardening Team Leader (Hands-On Leadership Role) - Sydney, NSW

Operations Manager

Service Officer

Senior Property Manager – Be a team leader

Senior Production Coordinator - Sportscraft

Strategy & Operations Senior Manager, Australia

Cargo Operations Manager

Lacoste Retail Assistant Store Manager | Homebush DFO

Full Time Store Manager | Prouds Broadway

Senior Project Manager

Business Operations Manager

Head of Retail

Sr Finance Manager Hill's ANZ (173509)

Senior Director, CX Advisory – APAC

External Engagement Strategy Lead

Workplace Manager, ANZ

Terminal Supervisor

Senior Project Manager

Senior Change Manager

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