In-Demand It support technician Jobs in Laurimar Vic

IT Support Engineer
ID Logistics —Mickleham VIC
- $80,000 - $90,000 a year
- Full-time
- In-person
Quick Apply
IT Support Technician
Microcel —Templestowe Lower VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
5d

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IT Support Officer
The GEO Group Australia —Melbourne VIC
Valid and current full Australian driver’s licence. Completion or Studying towards a relevant tertiary qualification in information technology or similar.
$85,000 - $95,000 a year
6d
IT Support Officer
The GEO Group Australia Pty Ltd —Melbourne VIC
Valid and current full Australian driver’s licence. Completion or Studying towards a relevant tertiary qualification in information technology or similar.
$85,000 - $95,000 a year
6d

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IT Support Engineer

ID Logistics -
Mickleham VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Qualifications

Incident management
Incident response
IT support
Systems engineering
High availability

Full Job Description

Job Overview

The IT Support Engineer is responsible for technical ownership, escalation management, and system stability within a large‑scale logistics operations environment. This role ensures reliable IT services during operational hours and provides on‑call support for critical incidents both during operations and after hours.

Key Responsibilities

The IT Support Engineer acts as the technical escalation point for issues identified by IT Technicians and operations teams. The role is responsible for diagnosing, resolving, and preventing complex incidents that impact warehouse operations, including infrastructure, network, and system‑level issues.

IT Support Engineers engage directly with site Operations Managers and Area Managers to coordinate incident response, assess business impact, and restore services effectively. The role includes ownership of incident management activities, root cause analysis, and implementation of corrective and preventative actions to reduce recurrence.

The position participates in a rotating on‑call roster, providing coverage during operating hours and after hours for critical outages, infrastructure failures, and major operational disruptions. Engineers collaborate closely with IT Technicians during operational periods to ensure seamless support and consistent service delivery.

The role also contributes to continuous improvement through documentation, process refinement, and collaboration with central IT and operations stakeholders.

Basic Qualifications

Experience in IT support or systems engineering within a logistics, warehouse, or enterprise operational environment
Strong troubleshooting skills across end‑user systems, network connectivity, and infrastructure components including network routers/firewall and switches
Knowledge of Microsoft Active Directory / Entra ID
Experience managing incidents and providing escalation support
Ability to communicate effectively with technical and non‑technical stakeholders

Preferred Qualifications

Experience supporting high‑availability or 24/7 environments
Familiarity with warehouse technologies and operational systems
Experience participating in on‑call rotations and incident response
Knowledge of root cause analysis and continuous improvement practices

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

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