Job Overview
The IT Support Engineer is responsible for technical ownership, escalation management, and system stability within a large‑scale logistics operations environment. This role ensures reliable IT services during operational hours and provides on‑call support for critical incidents both during operations and after hours.
Key Responsibilities
The IT Support Engineer acts as the technical escalation point for issues identified by IT Technicians and operations teams. The role is responsible for diagnosing, resolving, and preventing complex incidents that impact warehouse operations, including infrastructure, network, and system‑level issues.
IT Support Engineers engage directly with site Operations Managers and Area Managers to coordinate incident response, assess business impact, and restore services effectively. The role includes ownership of incident management activities, root cause analysis, and implementation of corrective and preventative actions to reduce recurrence.
The position participates in a rotating on‑call roster, providing coverage during operating hours and after hours for critical outages, infrastructure failures, and major operational disruptions. Engineers collaborate closely with IT Technicians during operational periods to ensure seamless support and consistent service delivery.
The role also contributes to continuous improvement through documentation, process refinement, and collaboration with central IT and operations stakeholders.
Basic Qualifications
- Experience in IT support or systems engineering within a logistics, warehouse, or enterprise operational environment
- Strong troubleshooting skills across end‑user systems, network connectivity, and infrastructure components including network routers/firewall and switches
- Knowledge of Microsoft Active Directory / Entra ID
- Experience managing incidents and providing escalation support
- Ability to communicate effectively with technical and non‑technical stakeholders
Preferred Qualifications
- Experience supporting high‑availability or 24/7 environments
- Familiarity with warehouse technologies and operational systems
- Experience participating in on‑call rotations and incident response
- Knowledge of root cause analysis and continuous improvement practices
Pay: $80,000.00 – $90,000.00 per year
Work Location: In person
