In-Demand It helpdesk Jobs in Keysborough, Vic

L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
13d
Support Technician
CardioScan —Camberwell VIC
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance program
Cleaner
Compass Group Australia —Mentone VIC
- $28.04 an hour
- Part-time

More jobs to discover

Find similar jobs that you might be interested in.

Remote support roles (work from home)
The Original PC Doctor —Ringwood VIC
Get customers back online — NBN, modems, routers and Wi-Fi troubleshooting, all done remotely. Assess data loss, run software recovery and guide customers…
Assistant Store Manager – Full-Time
B.W. Machinery - Kingston Mowers —Cheltenham VIC
As the Assistant Store Manager, you will work closely alongside the Store Manager to lead the retail team, support workshop operations, and deliver exceptional…
From $75,000 a year
Quick Apply

I want to receive the latest job alert for it helpdesk in keysborough, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it helpdesk jobs near keysborough, vic

Technician Driver jobs in Sydney Nsw

Helpdesk Technician jobs in Adelaide Sa

Library, Library Technician, Library Assistant jobs in Perth Wa

Helpdesk Technician jobs in Remote

Helpdesk Technician jobs in Thornton Nsw

Student Part Time Helpdesk It jobs in Melbourne Vic

Support Technician jobs in Canning Vale Wa

Cardiac, Respiratory & Sleep Technician jobs in Melbourne Vic

Support Technician jobs in Greater Adelaide Sa

Disability Support Workers jobs in Kogarah Nsw

Support Worker No Certificate jobs in Victoria

Casual Cleaner jobs in Bligh Park Nsw

Contract Cleaner jobs in Bentleigh East Vic

Upholstery Cleaner jobs in Midland Wa

Public Area Cleaner jobs in Campsie Nsw

Kitchen Cleaner jobs in Marangaroo Wa

Cleaner Part Time No Experience jobs in Glen Waverley Vic

L1 Helpdesk Technician (VIC)

Comwire IT
Prahran VIC

Quick Apply

Job Details

Permanent | Full-time
13 days ago

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

it helpdesk jobs in keysborough, vic

L1 Helpdesk Technician (VIC)

Support Technician

Cleaner

More jobs to discover

I want to receive the latest job alert for it helpdesk in keysborough, vic

Explore jobs in more locations

Company Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected