- Location: Brisbane, QLD
- Salary Range: $104,898 - 119,116 + Attractive Superannuation
- This vacancy has been identified to participate in VetPaths
Open Arms’ Client Assist supports national Open Arms service delivery with the Clinical Liaison team embedded within the section. The Clinical Liaison Officer, working under the Assistant Director – Clinical Liaison acts as the interface between Open Arms and DVA services. The Clinical Liaison Officer coordinates with national and regional teams to enhance client service delivery across Open Arms and DVA services, leads the coordination of complex clinical matters and contributes to clinical quality improvements. The role is telephony based with flexible working opportunities once initial training and key proficiency measures are met.
You will be supported through the provision of ongoing learning and development opportunities and funded clinical supervision.
Our ideal candidate:
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Thrives in a fast-paced environment and brings strong clinical and interpersonal skills backed by broad mental health sector experience.
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Provides accurate and specialised advice, anticipate problems and contribute to issue management through strong stakeholder collaboration.
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Works confidently with independence, subject to limited direction against established priorities, practices, and methodologies to deliver quality outcomes.
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Makes evidence-based decisions, with direction from more senior staff, on tasks/assignments with considerable complexity and sensitivity.
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Be an experienced practitioner with strong written and data management skills, the ability to manage competing priorities, a solutions-focused approach with an expectation of high-quality service delivery.
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Manages relationships with stakeholders to achieve work area and agency goals.
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Actively promote and support a culture of continuous quality improvement.
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Be proficient in the Microsoft Office suite with the ability to quickly learn the systems, equipment and software used in a telephony-based environment.
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Adheres to relevant legislation, ethical guidelines and policies pertaining to best-practice client care.
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Applies the principles of cooperative and safe working practices consistent with APS Values and the Department’s mission, vision, approach and values.
DUTIES
As an
APS 6 you will be required to
- Provision of nationally consistent clinical guidance to Open Arms staff, demonstrating sound clinical judgement and understanding of policy to ensure positive client outcomes and effective care coordination and service delivery.
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Work closely with the Assistant Director - Clinical Liaison to coordinate, triage and provide immediate support to vulnerable veterans and their families.
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Manage complex client escalations and cases including preparation of written responses for senior executive staff and stakeholders.
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Provide high quality clinical services including intake, risk assessment and referral to eligible Open Arms clients.
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Coordinate and provide secretariate services for regular stakeholder meetings with Open Arms and relevant DVA stakeholders.
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Liaise with clients’ family members and additional treatment providers and/or other Open Arms/DVA stakeholders to coordinate care.
MANDATORY REQUIREMENTS
- Currently hold or ability to obtain a Working with Vulnerable People registration OR
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Currently hold or ability to obtain a Working with Children check
In addition to the above, one of the following:
- Qualifications as a registered Psychologist / Occupational Therapist / Registered Nurse with full AHPRA registration, OR
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Qualified Social Worker with membership of the Australian Association Social Workers (AASW) on commencement, OR
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A Masters-level counselling qualification and registration with PACFA as a Registered Clinical Counsellor or with ACA at Level 3 or Level 4.
ELIGIBILITY
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
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Any successful candidate external to DVA offered employment will be required to undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
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Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting (AGSVA) security clearance as a minimum.
NOTES
This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the .
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:
- Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS
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Aboriginal and Torres Strait Islander peoples
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People with disability
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People who identify as LGBTQIA+
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People from culturally and linguistically diverse backgrounds
We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You’re joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you.
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