In-Demand Service leader Jobs in Illawarra Nsw

Service Manager
Ello Care —Wollongong NSW
- $80,000 - $95,000 a year
- Management
- In-person
- Leadership
Quick Apply
10d
School Administrative Officer - Part Time 0.622 FTE - Ongoing - Mount Ousley Public School
School Administrative and Support —Illawarra NSW
- $40.64 an hour
- Part-time
- Microsoft Office
- Administrative experience
- First Aid Certification
12d
School Administrative Officer - Part Time 0.922FTE - Ongoing - Tirriwirri School
School Administrative and Support —Illawarra NSW
- $40.64 an hour
- Part-time
- Microsoft Office
- Administrative experience
- First Aid Certification
14d
Membership Consultant - Albion Park
Anytime Fitness —Albion Park NSW
- Temporary
- Sales
- Customer service
- First Aid Certification
- Gym membership
Quick Apply
Practice Manager
For Health Group —Dapto NSW
- Full-time
- Management
- Customer service
- Microsoft Office
- Health insurance
- Dental insurance
Barista / Cafe All-Rounder - The Links Shell Cove
2. Shellharbour City Council (Active Recruitment) —Shellharbour NSW
- $36.71 an hour
- Weekend availability
- Customer service
- Food service
- Restaurant experience
Homemaker
Uniting NSW.ACT —Gerringong NSW
- Up to $18,550 a month
- Part-time
- Supervising experience
- Leadership
Part Time 22 hrs per week - Qualified Community Care Worker - Illawarra
BCR Communities —Illawarra NSW
- $34.59 an hour
- Part-time
- First Aid Certification
- In-person
- Communication skills
- Travel reimbursement
- Employee assistance program
Quick Apply
Sales and Service Consultant
IMB Bank —Wollongong NSW
- Monday to Friday
- Hybrid work
- Sales
- Data entry
- Communication skills
- On-the-job training
- Parental leave
Assistant Venue Manager | Holey Moley
Funlab —Wollongong NSW
- $72,000 - $80,000 a year
- Weekend availability
- Management
- Communication skills
- Employee assistance program
School Administrative Manager, Level 3 – Full Time - Ongoing - Kemblawarra Public School
School Administrative and Support —Illawarra NSW
- $49.66 an hour
- Full-time
- First Aid Certification
- Communication skills
- Office experience
12d
Business Development Manager
Oak & Aura Care Pty Ltd —Wollongong NSW
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick Apply
12d
Security Officer
Nexar Group Pty Ltd —Wollongong NSW
- $28.00 - $59.50 an hour
- Part-time
- Supervising experience
- First Aid Certification
- Computer skills
Quick Apply
Team Leader - Shoalhaven
Greenacres —Wollongong NSW
- Up to $15,900 a month
- No degree
- Leadership
- Communication skills
- Employee assistance program
Help Desk Engineer
Leidos —Wollongong NSW
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
School Administrative Manager, Level 2 - Full Time - Ongoing - Tirriwirri School
School Administrative and Support —Illawarra NSW
- $48.29 an hour
- Full-time
- First Aid Certification
- Communication skills
- Office experience
6d
Project Manager
LS Fencing Services —Unanderra NSW
- $91,571.86 - $135,247.37 a year
- Full-time
- Management
- Microsoft Office
- No degree
Quick Apply
11d
Administration Officer (Parental Leave)
WEA Co —Wollongong NSW
- $60,236 - $64,968 a year
- Part-time
- Serving
- Customer service
- Microsoft Office
Quick Apply
School Learning Support Officer - Preschool - Full Time (Ongoing) - Sanctuary Point Public School
School Administrative and Support —Illawarra NSW
- $37.21 - $43.23 an hour
- Full-time
- Working with children
- Communication skills
- Teaching
12d
School Administrative Officer - Part Time - 0.822 FTE - Ongoing - Queanbeyan South Public School
School Administrative and Support —Illawarra NSW
- $40.64 an hour
- Part-time
- Communication skills
- Kitchen experience
7d

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Service Manager

Ello Care -
Wollongong NSW

Quick Apply

Job Details

Permanent
$80,000 - $95,000 a year
10 days ago

Qualifications

Management
Incident management
Driver Licence
Working with Children Check
Leadership
Communication skills

Full Job Description

About Ello Care

Ello Care is a Wollongong based NDIS provider that delivers high quality support in supported independent living environments. Our focus is on creating stable, safe and well managed homes where people can build confidence, independence and meaningful routines. We work alongside participants, families, guardians and allied health professionals to ensure each person is supported in a way that reflects their goals, preferences and daily needs.

Our approach is grounded in trust, transparency and consistency. We believe that strong relationships, clear communication and reliable service delivery help people feel secure in their home and stay connected to their personal goals. Our team is dedicated, proactive and committed to maintaining environments where participants can grow, make decisions with confidence and receive the right support at the right time.

Role Purpose

The Service Manager is responsible for the leadership, coordination and continuous improvement of our SIL and community-based services. This role oversees the delivery of high-quality, person-centred supports to individuals living with psychosocial disabilities and/or complex behaviours. The position plays a key role in ensuring all restrictive practices are managed in accordance with legislative requirements and are accurately reported via the RP Portal.

While this position is offered on a fixed-term basis, there may be an opportunity for the contract term to be extended at the company's discretion, subject to operational requirements and the successful candidate's performance in the role.

Key Responsibilities

Leadership & People Development:

Lead, coach and mentor a team of Team Leaders, support workers and allied staff across multiple SIL sites
Promote a supportive and collaborative team culture aligned with Ello Care's values
Conduct performance reviews and provide ongoing training and development opportunities
Role model ethical behaviour, professionalism and accountability

Service Delivery & Participant Outcomes:

Oversee the delivery of NDIS-funded supports, with a strong focus on psychosocial and mental health support needs
Ensure services align with individual NDIS goals, behaviour support plans and best practice frameworks
Monitor quality and consistency across sites, ensuring services are recovery-oriented and trauma-informed
Coordinate transition, onboarding and orientation of new participants into SIL or community supports

Restrictive Practices & Compliance:

Ensure restrictive practices are used only in line with authorised behaviour support plans
Oversee submission and management of reports via the NDIS Commission RP Portal
Liaise with behaviour support practitioners to ensure timely updates to behaviour support plans
Maintain accurate documentation and reporting in accordance with NDIS Quality and Safeguards Commission requirements

SIL Operational Oversight:

Manage day-to-day SIL service operations including rosters, incidents, funding utilisation and staff allocation
Support team leaders in maintaining safe, person-centred, and engaging SIL environments
Monitor participant risk and escalation protocols, and lead critical incident reviews where necessary
Collaborate with stakeholders to improve service delivery outcomes and participant wellbeing

Stakeholder Engagement & Reporting:

Build and maintain strong relationships with participants, families, advocates, health professionals, and other key stakeholders
Liaise with the NDIA, Local Area Coordinators, support coordinators, and community mental health services
Prepare reports and updates for senior leadership regarding service performance, participant outcomes and compliance matters
Lead regular participant outcome reviews in collaboration with clinical teams and support staff

Skills & Experience Required

Minimum 3+ year's experience in a leadership role within the disability or community mental health sector
Proven expertise in the psychosocial disability space, with an understanding of recovery-oriented practice
Experience managing SIL services, including understanding of SIL funding, participant needs and daily operations
Demonstrated experience working with or overseeing restrictive practices and familiarity with reporting in the RP Portal
Strong understanding of the NDIS Practice Standards, legislation and quality framework
Demonstrated people management skills with ability to coach and support multidisciplinary teams
Excellent written and verbal communication skills, including report writing and incident management
Ability to manage competing priorities and maintain service excellence across multiple sites

Qualifications & Checks

Tertiary qualification in Social Work, Psychology, Mental Health, Disability, or related field (desirable)
Valid NDIS Worker Screening Check
National Police Check (within 6 months)
Current Working with Children Check (if required)
Valid Australian driver's licence

Why Join Ello Care?

Be part of a mission-led organisation with heart and purpose
Lead a passionate and committed team focused on real outcomes
Enjoy opportunities for growth, professional development and innovation
Contribute to meaningful work that builds stronger communities

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

service leader jobs in illawarra nsw

Service Manager

School Administrative Officer - Part Time 0.622 FTE - Ongoing - Mount Ousley Public School

School Administrative Officer - Part Time 0.922FTE - Ongoing - Tirriwirri School

Membership Consultant - Albion Park

Practice Manager

Barista / Cafe All-Rounder - The Links Shell Cove

Homemaker

Part Time 22 hrs per week - Qualified Community Care Worker - Illawarra

Sales and Service Consultant

Assistant Venue Manager | Holey Moley

School Administrative Manager, Level 3 – Full Time - Ongoing - Kemblawarra Public School

Business Development Manager

Security Officer

Team Leader - Shoalhaven

Help Desk Engineer

School Administrative Manager, Level 2 - Full Time - Ongoing - Tirriwirri School

Project Manager

Administration Officer (Parental Leave)

School Learning Support Officer - Preschool - Full Time (Ongoing) - Sanctuary Point Public School

School Administrative Officer - Part Time - 0.822 FTE - Ongoing - Queanbeyan South Public School

I want to receive the latest job alert for service leader in illawarra nsw

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