In-Demand Information officer Jobs in Hurstville, Nsw

Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
14d
OSHC Educator - Oatley
Sydney Catholic Early Childhood Services —Oatley NSW
- $32 - $40 a year
- Part-time
- Employee discount
Quick Apply
Learner Support Officer
Australian Learning and Care (ALC) Pty Ltd —Padstow NSW
- $30 - $40 an hour
- 8 hour shift
- In-person
- Business
Quick Apply
14d
Supplier Support Officer - Minto, NSW
Redox —Minto NSW
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free food
Quick Apply
Parking Officer
Georges River Council —Hurstville NSW
- $74,573.33 - $86,404.53 a year
- Overtime
- Communication skills
- Outdoor work
- Parental leave
1d
Customer Contact Centre Officer
Pickles Auctions —Sydney NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- Communication skills
- Work from home
- Parental leave
7d
ICT Business Analyst
RackCorp —Sydney NSW
- $70,000 - $90,000 a year
- Full-time
- Bachelor's degree
- No degree
- In-person
Quick Apply
Retail Customer Service Officer
Australia Post —Sydney NSW
- $29.72 - $31.77 an hour
- Part-time
- Customer service
- Administrative experience
- Cash handling
3h
Systems Support Officer
Rivkin Securities Pty Ltd —Rushcutters Bay NSW
- $75,000 - $85,000 a year
- Full-time
- Microsoft Access
- Software troubleshooting
- Analysis skills
Quick Apply
7d
Admin Officer- Aged Care
Reliant Health Care —Potts Point NSW
- Full-time
- Writing skills
- In-person
Quick Apply
1d
Claims Service Officer
TAL —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
Quick Apply
Casual Correctional Officer - Surry Hills and CBD Courts
NSW Department of Communities and Justice —Surry Hills NSW
- Choose your own hours
- Paid training
Authorised Officer
Transdev —Sydney NSW
- 8 hour shift
- Customer service
- Microsoft Office
- First Aid Certification
Reconciliation Officer
Department of Customer Service —Sydney NSW
- $93,490 - $106,841 a year
- Full-time
3d
Administration Officer, Child and Youth Mental Health Service
Northern Sydney Local Health District —Sydney NSW
- $37.28 - $38.44 an hour
7d
Walking Delivery Officer
Australia Post —Alexandria NSW
- Full-time
10d
IT Helpdesk Support Officer | Minto, South - West Sydney
Redox —Minto NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Free food
Quick Apply
HR Officer – Full-Time
Parts For Cars Group —Silverwater NSW
- $80,000 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
6h
Youth Health Worker
Western Sydney Local Health District —Sydney NSW
- $79,419 - $113,301 a year
- Full-time
- Computer skills
- Care plans
- Communication skills
10d
Information, Communications and Technology Officer
Safran —Sydney NSW
- Part-time
- Customer service
- Bachelor's degree
- Organisational skills

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Technical Support & Onsite Services Officer

ICS -
Caringbah NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year
14 days ago

Qualifications

TCP
Software troubleshooting
LAN
Technical support
Bachelor's degree
IT support
Communication skills
Help desk
Information Technology

Full Job Description

About the Business

Inventory Control Systems Pty Ltd, based in Caringbah NSW, provides inventory and asset management technology solutions to businesses across Australia and the wider Australasian region. The company supplies, installs and supports CribMaster inventory management systems, including software platforms, RFID technology, electronic lockers, vending and automated dispensing equipment.

Its services include system installation and configuration, hardware and software integration, onsite implementation, troubleshooting, maintenance, user support and technical servicing. The business supports customers throughout the lifecycle of installed systems, from initial deployment through to ongoing fault diagnosis, system testing and onsite technical support.

About the Role:

ICS is seeking a full-time Technical Support & Onsite Services Officer to provide technical support for its software, hardware and inventory management solutions. The role involves diagnosing and resolving technical issues, undertaking onsite installations and maintenance, configuring systems and associated equipment, and assisting customers with the effective operation of CribMaster solutions.

The position combines remote technical support with onsite service delivery and requires regular interaction with customers, distributors, internal teams and external service providers. The successful candidate will be responsible for ensuring technical issues are investigated and resolved efficiently while maintaining reliable operation of customer systems and equipment.

Salary: AUD $80,000 - $85,000 plus superannuation

Employment Type: Full-time, 38 hrs per week

Tasks and Responsibilities:

Technical Support

· Provide technical support to customers and distributors.

· Diagnose and resolve hardware, software and connectivity issues.

· Respond to support requests through the organisation's ticketing system.

· Troubleshoot CribMaster and associated applications.

· Escalate complex technical issues where required.

· Maintain accurate records of incidents, troubleshooting and resolutions.

2. Onsite Services

· Attend customer sites to install, configure, maintain and troubleshoot equipment.

· Configure computers, scanners, RFID equipment, dispensing machines and other related hardware.

· Perform hardware replacements, upgrades and preventative maintenance.

· Conduct onsite system testing and validation.

· Provide customer training and technical guidance.

3. System Administration & Configuration

· Configure user accounts, system settings and application functionality.

· Assist with customer data changes and system configuration requests.

· Perform system testing following configuration changes.

· Assist with software updates and deployment activities.

4. Customer Service

· Provide professional and timely communication to customers.

· Keep customers informed about progress and expected resolution times.

· Provide technical guidance in a clear and understandable manner.

· Maintain professional relationships with key customer contacts.

5. Documentation

· Maintain technical documentation, procedures and knowledge-based articles.

· Document recurring issues and recommended solutions.

· Assist with developing user manuals and training materials.

Qualifications and Work Experience Required:

· Bachelor’s degree in Business Information Systems, Information Technology, Computer Science, Information Systems, or another closely related discipline.

· Minimum 3 years of relevant experience working with CribMaster software and hardware solutions, including system configuration, troubleshooting and customer support.

· Demonstrated experience in an IT technical support, service desk or field support environment, providing support for both software and hardware issues.

· Practical experience diagnosing and resolving issues involving Windows operating environments, application software, peripheral devices and network connectivity.

· Sound understanding of networking fundamentals, including TCP/IP, LAN connectivity and basic network troubleshooting.

· Experience undertaking onsite technical support, equipment installation, system testing and preventative maintenance is highly regarded.

· Strong written and verbal communication skills, with the ability to explain technical matters clearly to customers and non-technical users.

· Ability to work independently at customer sites, manage competing support priorities and travel to customer locations as required.

Application Process

Applicants who meet the above criteria are encouraged to apply and provide a detailed outline of their suitability for the position.

Applications will be accepted for four (4) weeks from the date of advertisement.

Only shortlisted candidates will be contacted.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

information officer jobs in hurstville, nsw

Technical Support & Onsite Services Officer

OSHC Educator - Oatley

Learner Support Officer

Supplier Support Officer - Minto, NSW

Parking Officer

Customer Contact Centre Officer

ICT Business Analyst

Retail Customer Service Officer

Systems Support Officer

Admin Officer- Aged Care

Claims Service Officer

Casual Correctional Officer - Surry Hills and CBD Courts

Authorised Officer

Reconciliation Officer

Administration Officer, Child and Youth Mental Health Service

Walking Delivery Officer

IT Helpdesk Support Officer | Minto, South - West Sydney

HR Officer – Full-Time

Youth Health Worker

Information, Communications and Technology Officer

I want to receive the latest job alert for information officer in hurstville, nsw

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