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Clinical and Services Coordinator (NDIS)-Victoria

Accord Care -
Melbourne VIC

Quick Apply

Job Details

Full-time
$95,000 - $100,000 a year

Benefits

Company car
Company phone

Qualifications

Nursing
Patient monitoring
AHPRA registration
Bachelor's degree
Driver Licence
Staff training
Working with Children Check
Care plans
Communication skills

Full Job Description

Clinical and Services Coordinator (NDIS) – Victoria

Accord Care – Victoria Branch

Melbourne, VIC | Hybrid Role
Full-Time Position
$95,000 – $100,000 + Superannuation

About Accord Care

ACCORD CARE is a trusted provider of person-centered disability support services for NDIS participants across Australia. We are committed to empowering people living with disability to live fulfilling, independent, and meaningful lives through high-quality, tailored supports.

Our services include Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), in-home care, community participation, short-term accommodation, and community nursing. We support participants with a range of needs, including complex and high-intensity supports, with a strong focus on safety, dignity, inclusion, and quality outcomes.

We are committed to delivering safe, consistent, and compassionate services while maintaining strong clinical governance, compliance, and continuous improvement across all Victorian operations.

About the Role

We are seeking an experienced Clinical and Services Coordinator (NDIS) to join our VIC team. Reporting to the Business Relationship Manager – VIC, this role is ideal for a Registered Nurse who is confident in clinical coordination, service delivery oversight, and multidisciplinary care coordination within a fast-paced disability support environment.

You will work closely with participants, families, support workers, Support Coordinators, allied health professionals, and other stakeholders to ensure safe, consistent, and person-centered service delivery across SIL, SDA, and community-based supports.

This role combines clinical coordination and operational service delivery, with a strong focus on participant wellbeing, risk management, documentation oversight, staff capability development, and service quality improvement in line with NDIS Practice Standards and Accord Care policies.

Key Responsibilities

Clinical Coordination & Participant Support

Coordinate multidisciplinary care with allied health professionals, GPs, families, Support Coordinators, and other stakeholders
Support participants with complex and high-intensity needs, monitoring wellbeing, clinical risk, and outcomes
Support care planning, risk assessments, and behaviour support implementation aligned with participant goals
Promote participant rights, dignity, choice, and person-centered practice
Support safe medication administration, personal care, and high-intensity supports
Identify, escalate, and manage clinical concerns, incidents, and risks in line with procedures

Service Delivery & Operational Support

Support day-to-day service delivery across SIL, SDA, and community-based services
Assist with participant intake, onboarding, and transitions to ensure continuity of care
Support rostering coordination and workforce coverage
Assist in resolving operational issues impacting service delivery
Promote consistent service delivery aligned with participant plans and organisational standards

Staff Training, Competency & Clinical Support

Provide clinical guidance, coaching, and support to support workers
Facilitate training in medication administration, clinical care procedures, and best-practice support delivery
Support competency assessments to ensure safe and compliant care
Support onboarding and ongoing staff capability development

Compliance, Documentation & Quality Assurance

Maintain accurate documentation including progress notes, care plans, incident reports, and risk assessments
Ensure compliance with NDIS Practice Standards, organisational policies, and relevant clinical guidelines
Participate in audits, incident reviews, and corrective actions
Contribute to continuous improvement and quality initiatives

Stakeholder Engagement & Coordination

Liaise with participants, families, Support Coordinators, allied health professionals, hospitals, and SIL providers
Participate in intake, review, and transition planning meetings
Support onboarding and implementation of new services
Represent Accord Care professionally within the Victorian disability sector

About You

You are a compassionate and confident Registered Nurse who thrives in a coordinated and fast-paced environment. You are skilled in balancing clinical oversight with service delivery coordination and are committed to improving outcomes for people living with disability.

Essential Requirements

Bachelor of Nursing or equivalent qualification
Current registration with AHPRA as a Registered Nurse
Minimum 2–3 years’ experience in healthcare, disability, aged care, or community settings
Experience working with complex care and high-intensity supports
Strong understanding of clinical risk, care planning, and medication management
Excellent documentation and communication skills
Ability to manage competing priorities in a fast-paced environment
Current NDIS Worker Screening Check
Current Working with Children Check
Current driver’s licence

Highly Desirable

Experience in SIL, SDA, or NDIS disability services
Experience in staff training, mentoring, or competency assessment
Understanding of NDIS Practice Standards and Quality Indicators
Experience in clinical auditing or quality improvement
Postgraduate qualifications in nursing, community health, or disability (advantageous)

Why Join Accord Care?

Hybrid working model across Melbourne and wider Victoria
Competitive salary package of $95,000 – $100,000 + Superannuation
Company vehicle provided for work-related travel
Laptop and work mobile phone provided
Join a growing and purpose-driven NDIS provider
Opportunity to work with participants with complex and high-intensity support needs
Supportive leadership and collaborative team culture
Career development opportunities within a growing national organisation

Ready to Make a Difference?

If you are passionate about clinical coordination, multidisciplinary care, and improving outcomes for people living with disability, we would love to hear from you.

Join Accord Care and contribute to delivering safe, high-quality, and person-centered disability supports across Victoria.

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Quick Apply

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