In-Demand Senior it support Jobs in Hillsdale Nsw

Senior Application Support Analyst | Sydney
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Management
- Computer Science
- Customer service
- Parental leave
- Employee discount
Quick Apply
IT Service Desk Engineer, Level 1 - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Manager - Service Support - IT
DP World Australia Limited —Sydney NSW
- Full-time
- Communication skills
- Negotiation
Quick Apply
Technical Account Manager, CORE
First Focus —Mascot NSW
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
ICT Manager
Hanshow Australia Pty Ltd —Macquarie Park NSW
- $170,000 - $190,000 a year
- Full-time
- Management
- English
- In-person
- Free food
Quick Apply
11h
ICT Support
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Communication skills
Quick Apply
Senior Project Manager APAC
Aptitude Software —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Health insurance
- Parental leave
Quick Apply
Head of IT Services and Partnering
The GPT Group —Sydney NSW
- Full-time
- Management
- Leadership
- Parental leave
- Referral program
8d
Service Delivery Manager
EFEX —Sydney NSW
- Full-time
- Management
- Salesforce
- In-person
Quick Apply
5d
Senior People Generalist / HR Manager
Xpansiv —Sydney NSW
- $135,000 - $150,000 a year
- Full-time
- Human resources
Administrator - Maroubra Junction
Southern Cross Care (NSW & ACT) —Maroubra NSW
- Full-time
- Administrative experience
- Business Administration
- Business
- Employee assistance program
Quick Apply
Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
13d
HR Advisor - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Customer service
- Salesforce
- AI
- Parental leave
Quick Apply
Data, AI, and Machine Learning | Multiple Opportunities Available
Deloitte —Sydney NSW
- Azure
- Engineering
- Master's degree
- Parental leave
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Sydney NSW
- Part-time
- SQL
- SharePoint
Quick Apply
Administrator - Daceyville
Southern Cross Care (NSW & ACT) —Daceyville NSW
- Part-time
- Administrative experience
- Business Administration
- Business
- Employee assistance program
- Referral program
Quick Apply
Competitive & Sporty People Wanted | Sales & Leadership Opportunity
Pinnacle Sales Group —Surry Hills NSW
- $80,000 - $130,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Paid training
- Professional development assistance
Quick Apply
1d
Systems and Infrastructure Administrator
Finity —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Administrative experience
5d
Client Services & Practice Administrator (Accounting & Financial Planning)
Simaco Partners Pty Ltd —Bankstown NSW
- $78,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Senior Project Manager - Project CHARM
Bank of Queensland —Sydney NSW
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
5d

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Senior Application Support Analyst | Sydney

Datacom -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee discount

Qualifications

ITIL Foundation
ITIL Certification
Management
Computer Science
Incident management
Customer service
Construction
Analysis skills
Bachelor's degree
ITIL
IT support
Organisational skills
Problem management
Construction experience
Application support
Communication skills
Help desk

Full Job Description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

As a Senior Application Support Analyst, you will play a key role in ensuring the optimal operation, maintenance and ongoing support of critical business applications across multiple managed clients. Working within the Application Management team, you’ll provide 2nd and 3rd level support, manage incidents and problems, and work closely with internal teams, customers and third-party vendors to deliver high-quality service outcomes aligned to SLAs.

This is a varied and hands-on role where you will contribute to application support, service improvements, change management activities, service transitions and project initiatives. You’ll also have the opportunity to apply your technical expertise, analytical capability and customer-focused approach to solving complex issues and improving operational performance.

What you’ll do

As a Senior Application Support Analyst you will be focused on:

Managing day-to-day incidents, service requests and problem management activities across multiple client applications
Providing 2nd and 3rd level application support in line with agreed SLAs and service outcomes
Supporting and coordinating with internal teams and third-party vendors to resolve technical issues and deliver change activities
Monitoring support issues, project deliverables and milestones to ensure timely resolution and delivery
Participating in an on-call roster to support a 24/7 support environment
Proactively identifying opportunities for service improvements and operational efficiencies
Supporting service transitions into support, including documentation reviews and knowledge base creation
Contributing to projects and enhancements across business analysis, testing, implementation or development activities
Maintaining accurate ticketing system updates throughout the incident and request lifecycle
Building strong relationships with customers and stakeholders while delivering

What you’ll bring

Required experience:

5+ years’ experience in information technology, systems support, systems integration or consulting
Strong experience in application support, incident management and problem management environments
Ability to troubleshoot and resolve technical issues efficiently and communicate solutions clearly
Experience working with customers, stakeholders and third-party vendors in a support environment
Strong analytical, problem-solving and organisational skills
Excellent written and verbal communication skills with both technical and non-technical audiences
Ability to manage competing priorities and work across diverse technologies and client environments
Strong customer service and relationship management skills
Bachelor’s degree in Computer Science, Technology or a related discipline

Nice to have:

Experience working within a Tier 2 Service Provider environment
Understanding or exposure to ITIL frameworks and processes
ITIL Foundation certification or relevant IT certifications
Experience in Help Desk or Service Desk customer support environments
Previous vendor management experience
Customer service training or qualifications
Construction industry/applications preferred

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

Paid parental leave
24/7 Employee Assistance Programme (DataCare)
Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact

Quick Apply

Refine Your Search

senior it support jobs in hillsdale nsw

Senior Application Support Analyst | Sydney

IT Service Desk Engineer, Level 1 - Secom

Manager - Service Support - IT

Technical Account Manager, CORE

ICT Manager

ICT Support

Senior Project Manager APAC

Head of IT Services and Partnering

Service Delivery Manager

Senior People Generalist / HR Manager

Administrator - Maroubra Junction

Senior Client Service & Escalations Manager

HR Advisor - Remote

Data, AI, and Machine Learning | Multiple Opportunities Available

ICT System and Field Technician

Administrator - Daceyville

Competitive & Sporty People Wanted | Sales & Leadership Opportunity

Systems and Infrastructure Administrator

Client Services & Practice Administrator (Accounting & Financial Planning)

Senior Project Manager - Project CHARM

I want to receive the latest job alert for senior it support in hillsdale nsw

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