In-Demand crm manager Jobs in hawthorn vic

Senior CRM & Loyalty Manager
Lovisa —Hawthorn VIC
- CRM software
- Communication skills
- Marketing
Quick Apply
Senior CRM and Loyalty Manager
Techtronic Industries (TTI) —Mount Waverley VIC
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Parental leave
- Employee assistance program
Settlements Manager
Zella Money —Hawthorn East VIC
- From $77,000 a year
- Full-time
- CRM software
- Management
- Administrative experience
Quick Apply
5d
CRM Functional Consulting Manager
Avanade —Melbourne VIC
- Azure
- Sales
- Customer service
Channel Manager
ENGIE —Southbank VIC
- CRM software
- Sales
- Education
14d
Assistant Manager role to fill at Anytime Fitness West Melbourne
Anytime Fitness —West Melbourne VIC
- $28 - $31 an hour
- Part-time
- Customer service
- First Aid Certification
- In-person
- Gym membership
Quick Apply
5d
Senior Manager - CRM & Marketing Automation - Country Road Group
Country Road Group —Melbourne City Centre VIC
- Full-time
- CRM software
- Leadership
- Health insurance
- Parental leave
Migration Assistant/s
Knowbal Migration and Education —Melbourne VIC
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply
9d
Partner Account Manager
Lenovo —Melbourne VIC
- Full-time
- Sales
12d
Business Support Officer - Facilities Maintenance
City of Boroondara —City of Boroondara VIC
- $78,367 a year
- Full-time
- Customer service
- Office
- Parental leave
4d
Senior Partner Success Manager
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- Management
- Salesforce
- Public speaking
12d
Assistant Store Manager
Fendi Australia Pty Ltd —Malvern East VIC
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply
3d
Front Office and Enquiries Manager
Luxe Care Pty Ltd —Hawthorn VIC
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Employee assistance program
Quick Apply
ICT Business Analyst
WeBoost Pty Ltd —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Office
- Analysis skills
Quick Apply
7d
Digital Marketing Manager
Lovisa —Hawthorn VIC
- Analysis skills
- Marketing
Quick Apply
Digital Growth & Online Manager (E-Commerce)
Ozito —Dandenong VIC
- $80,000 - $90,000 a year
- Full-time
- Marketing
- Analysis skills
- No degree
- Work from home
- Parental leave
Quick Apply
5d
Strategic Account Manager, Australia
Abcam —Dandenong VIC
- Full-time
- Marketing
- Master's degree
- Communication skills
10d
Retention Marketing Manager, Merry People
Pony Express —Abbotsford VIC
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
Quick Apply
Area Executive
Nestlé Professional —Melbourne VIC
- CRM software
- Business development
- Health insurance
- Parental leave
2d
Digital Marketing Manager
Pony Express —Melbourne VIC
- $120,000 - $140,000 a year
- Full-time
- CRM software
- AI
Quick Apply
12d

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Senior CRM & Loyalty Manager

Lovisa -
Hawthorn VIC

Quick Apply

Job Details

Qualifications

CRM software
Shopify
Communication skills
Marketing

Full Job Description

Lovisa Life:

Lovisa was established in Australia in 2010 and has grown to become one of the world’s leading fast-fashion jewellery retailers. With over 1,000 stores across more than 50 markets globally, we are a brand built on speed, style, customer experience and growth.

We are now looking for a Senior CRM & Loyalty Manager to join our Digital team and lead the next stage of our owned customer channel strategy across our global business.

The Opportunity:

This is a senior, commercially accountable role where you will own Lovisa’s CRM and loyalty strategy end to end. You will be responsible for driving retention, repeat purchase, customer lifetime value and owned channel revenue across key global markets.

This role is both strategic and hands-on. You will lead the roadmap, build the customer journey, manage the commercial performance of email, SMS, push and loyalty, and still be comfortable jumping into Klaviyo to build flows, segments and campaigns when needed.

What You Will Be Doing:

As our Senior CRM & Loyalty Manager, you will:

Own and evolve the global CRM and loyalty strategy across Lovisa’s key markets
Drive owned channel revenue across email, SMS, push and loyalty
Build and manage the CRM roadmap across retention, repeat purchase, churn and customer lifetime value
Design and optimise lifecycle journeys including welcome, abandoned cart, post-purchase, win-back, VIP and lapsed customer flows
Lead the customer communication strategy, moving from broad promotional sends to segmented, story-led and personalised customer journeys
Own the CRM campaign calendar across email and SMS, including briefing, building, QA, scheduling, reporting and optimisation
Lead the customer data strategy across Klaviyo, Shopify and future CDP or warehouse requirements
Build customer segmentation, RFM modelling and CLTV frameworks to support stronger targeting and personalisation
Design and build the business case for a future Lovisa loyalty program
Partner with Retail Operations, IT, Digital Product, Trade, Content, Social, CX and Finance to connect the customer experience across stores and online
Manage and develop the CRM Executive, setting clear goals and building capability within the team

What We Are Looking For:

We are looking for someone who is customer obsessed, data-driven and commercially sharp. You will be confident working with senior stakeholders, but also hands-on enough to build, test and improve campaigns yourself.

You will bring:

6+ years’ experience in CRM, lifecycle, retention or loyalty marketing
Experience working in a multi-market retail, eCommerce or DTC environment
Strong hands-on Klaviyo experience across flows, segmentation, predictive analytics, deliverability and automation
Strong Shopify knowledge, ideally Shopify Plus
Experience designing or operating a loyalty program, including the commercial business case
Strong understanding of customer segmentation, RFM, cohort analysis and CLTV modelling
Confidence working with data, reporting and commercial performance
Experience with CDP, customer data architecture or customer profile development
Knowledge of privacy, consent and compliance across key global markets
Strong written communication skills and the confidence to push back when needed
A commercial mindset, with the ability to connect CRM activity to revenue, margin and customer growth

The Lovisa Fit:

You think in customer journeys, not just campaigns
You are commercial and treat every send like a business decision
You are hands-on, practical and comfortable moving quickly
You are calm under pressure and can work in a fast-paced, growing global business
You are curious, data-led and always looking for ways to improve
You bring the team with you and share knowledge openly

Why Lovisa?

Work for a global fashion jewellery brand with serious growth plans
Take ownership of a high-impact digital function
Build and shape the future of Lovisa’s CRM and loyalty strategy
Partner with teams across Digital, Retail, Product, CX and Finance
Be part of a fast-paced, commercial and customer-focused environment

Quick Apply

Refine Your Search

crm manager jobs in hawthorn vic

Senior CRM & Loyalty Manager

Senior CRM and Loyalty Manager

Settlements Manager

CRM Functional Consulting Manager

Channel Manager

Assistant Manager role to fill at Anytime Fitness West Melbourne

Senior Manager - CRM & Marketing Automation - Country Road Group

Migration Assistant/s

Partner Account Manager

Business Support Officer - Facilities Maintenance

Senior Partner Success Manager

Assistant Store Manager

Front Office and Enquiries Manager

ICT Business Analyst

Digital Marketing Manager

Digital Growth & Online Manager (E-Commerce)

Strategic Account Manager, Australia

Retention Marketing Manager, Merry People

Area Executive

Digital Marketing Manager

I want to receive the latest job alert for crm manager in hawthorn vic

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