The Services Coordinator is responsible for supporting the delivery of professional services projects by coordinating client/Partner engagements, managing schedules, and ensuring effective communication between customers and internal teams. The role acts as a key liaison to ensure projects are delivered on time, on budget, and to a high standard. This position requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-focused environment.
Key Responsibilities Include:
Project & Service Coordination
- Coordinate the scheduling and delivery of professional services projects & engagements across vendors, partners and customers.
- Track project timelines, milestones, and deliverables to ensure timely completion
- Support project managers/consultants/partners/vendors/customers with administrative and coordination tasks
- Maintain accurate records of project activities, documentation with regular status updates
Client & Stakeholder Communication
- Create project estimates as a quote for partners
- Act as a central point of contact for clients regarding project status and service delivery
- Manage meeting scheduling, agendas, and follow-ups
- Respond to client queries and escalate issues where required
- Build strong working relationships with clients and internal stakeholders
- Able to comfortably work with external and internal stakeholders and build strong working relationships
Operational & Administrative Support
- Prepare project documentation, reports, and service updates
- Maintain CRM / project management tools with up-to-date information
Service Delivery Support
- Monitor service delivery performance against agreed timelines or SLAs
- Identify risks or delays and escalate proactively
- Support continuous improvement initiatives to enhance service delivery and customer experience
Skills and attributes:
Required
- Experience in project coordination, support and service delivery within a technological space
- Strong organisational and time management skills
- Excellent written and verbal communication
- High attention to detail and ability to multitask
- Proficiency in Microsoft Office and CRM/project tools
Preferred
- Experience within professional services, technology, consulting, or SaaS environments
- Exposure to project coordination or service delivery frameworks
- Someone that is flexible & quick thinker
This role is based in our Hawthorn Office, the environment is vibrant with many social events throughout the year.
About Wavelink
We are a forward- thinking technology company that sells a bespoke portfolio of technology solutions, some of Wavelink’s offerings include; cyber-security software, networking, Wi-Fi and healthcare mobility solutions. The solutions are leading products in the industry that help to increase productivity and effectiveness in organisations.
