In-Demand Business development account executive – federal government Jobs in Harman, Act

Customer Success Account Manager Manager (CSAM Manager)
Microsoft —Canberra ACT
- Full-time
- Master's degree
- Bachelor's degree
- No degree
Account Executive
RecordPoint —Canberra ACT
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
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Account Executive
ASI Solutions —Belconnen ACT
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Parental leave
Quick Apply
11d
Senior Account Executive, Federal, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- AWS
- Bachelor's degree
- No degree
Principal Account Executive , ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- Sales
- Master's degree
Senior Manager - Technology Strategy and Transformation - Technology Consulting
EY —Canberra ACT
- Business development
- Recruiting
- Parental leave
9d
Head of Transport Industry, ANZ Public Sector Industry Business Development Team
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Serving
- Business development
- Analysis skills
Senior Manager - ServiceNow - Technology Consulting
EY —Canberra ACT
- Computer Science
- Business development
- Bachelor's degree
- Parental leave
11d
Manager, Sales Development
Snowflake —Barton ACT
- Full-time
- Computer Science
- Engineering
- Master's degree
9d
Consulting Manager
Fujitsu —Barton ACT
- Management
- Budgeting
- Leadership
3d
EOI Senior Client Partner
DXC Technology —Canberra ACT
- Full-time
- In-person
- AI
- Leadership
11d
Business Development Account Executive – Federal Government
Extreme Networks —Canberra ACT
- Full-time
- Remote
- Sales
- Business development
- AI
Quick Apply
Regional Sales Manager - Public Sector
Okta —Canberra ACT
- Sales
- Business development
- Bachelor's degree
Account Director Federal Health , Healthcare Industry Team
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Business development
Senior Operational Architect
Optus —Canberra ACT
- Presentation skills
- Leadership
- Communication skills
- Parental leave
- Employee discount
12d
Strategic Account Executive (FED)
Datadog —Canberra ACT
- Sales
- AI
- Employee stock purchase plan
- Health insurance
Quick Apply
Networking Territory Manager
Hewlett Packard Enterprise —Canberra ACT
- Full-time
- Sales
- Bachelor's degree
- No degree
Chief Architect
Leidos —Canberra ACT
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
Senior Sales Lead
Fujitsu —Barton ACT
- Sales
- Negotiation

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Customer Success Account Manager Manager (CSAM Manager)

Microsoft -
Canberra ACT

Apply Now

Job Details

Full-time

Qualifications

Master's degree
Bachelor's degree
Psychology
Portfolio management
AI
Business
Communication skills

Full Job Description

Overview

As a Customer Success Account Manager Manager (CSAM Manager), you will lead a team of Customer Success Account Managers responsible for driving customer success, cloud and AI adoption, business value realisation, support excellence, and long-term customer growth across a portfolio of strategic customers.

You will create clarity, generate energy, and deliver success through a high-performing team that helps customers achieve their business outcomes while maximising the value of their Microsoft investments. Working across Sales, Customer Success, Engineering, Support and Partner organisations, you will drive a customer-centric culture focused on measurable outcomes, proactive engagement and operational excellence.

This role requires an experienced people leader who can coach and develop talent, influence executive stakeholders, orchestrate cross-functional collaboration, and scale customer success through disciplined execution and leadership.

Responsibilities

Lead and Develop a High-Performing Team

Recruit, coach, develop and retain a diverse team of Customer Success Account Managers.
Build a culture of accountability, inclusion, growth mindset and customer obsession.
Conduct performance coaching, talent reviews, succession planning and career development activities.
Empower team members to operate strategically with customers while delivering measurable business outcomes.

Deliver Customer Success and Business Outcomes

Ensure customers realise value from Microsoft Cloud, AI and Support investments.
Drive customer adoption, consumption growth, operational excellence and business transformation outcomes.
Lead customer success strategies that align customer goals with Microsoft capabilities.
Champion value realisation and outcome-based engagement motions across the customer lifecycle.

Drive Renewal Health and Long-Term Customer Value

Ensure teams proactively engage customers to maximise support and success investments.
Drive renewal readiness, customer satisfaction and ongoing value delivery.
Foster trusted executive relationships that strengthen customer confidence and long-term partnerships.
Remove organisational blockers that impact customer success and business outcomes.

Orchestrate One Microsoft Execution

Partner across Sales, Technical Specialists, Solution Architects, Support Engineering and Partners to deliver an integrated customer experience.
Drive alignment across stakeholders to accelerate customer outcomes and successful transformation programmes.
Promote collaboration across cloud workloads and solution areas to maximise customer value.

Deliver Operational Excellence

Establish clear rhythms of business and accountability frameworks.
Use data-driven insights to monitor customer health, business performance and team effectiveness.
Drive disciplined execution of customer success plans, governance, risk management and strategic account planning.
Identify opportunities for continuous improvement and scale effective practices across the organisation.

Model Leadership Excellence

Demonstrate Microsoft's leadership principles through creating clarity, generating energy and delivering success.
Foster an environment where people can do meaningful work, grow their capabilities, and reach their full potential.
Drive employee engagement and organisational health through authentic leadership and coaching.

Qualifications

Qualifications

Required Qualifications:

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Significant experience leading customer-facing technology, customer success, consulting, services or support organisations in the Federal Goverment territory
Demonstrated success building and leading high-performing teams.
Experience developing trusted relationships with executive-level customer stakeholders.
Proven ability to drive business outcomes through strategic planning, customer engagement and organisational influence.
Effective communication, coaching, and stakeholder engagement skills, with the ability to collaborate and build trusted relationships with a wide range of stakeholders.
Experience leading complex, cross-functional initiatives involving multiple stakeholders.
This position requires verification of Australian Citizenship due to citizenship based legal restrictions. Specifically, this position supports federal, state and /or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Preferred Qualifications

Experience in Customer Success, Enterprise Support, Professional Services or Cloud Solutions.
Understanding of cloud adoption, AI transformation, change management and value realisation methodologies.
Knowledge of Microsoft technologies, cloud platforms and enterprise transformation strategies.
Experience with account planning, portfolio management and customer lifecycle management.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

business development account executive – federal government jobs in harman, act

Customer Success Account Manager Manager (CSAM Manager)

Account Executive

Account Executive

Senior Account Executive, Federal, Worldwide Public Sector

Principal Account Executive , ANZ Public Sector

Senior Manager - Technology Strategy and Transformation - Technology Consulting

Head of Transport Industry, ANZ Public Sector Industry Business Development Team

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Manager, Sales Development

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Business Development Account Executive – Federal Government

Regional Sales Manager - Public Sector

Account Director Federal Health , Healthcare Industry Team

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Networking Territory Manager

Chief Architect

Senior Sales Lead

Other jobs to consider

I want to receive the latest job alert for business development account executive – federal government in harman, act

Explore jobs in more locations

Lead and Develop a High-Performing Team

Deliver Customer Success and Business Outcomes

Drive Renewal Health and Long-Term Customer Value

Orchestrate One Microsoft Execution

Deliver Operational Excellence

Model Leadership Excellence

Qualifications

Required Qualifications:

Preferred Qualifications

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