In-Demand support services clerk Jobs in gosford, nsw

Customer Concierge Officer
Department of Customer Service —Gosford NSW
- $62,500 - $67,769 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
1d
Customer Service Representative
NSW Police Force —Tuggerah NSW
- $75,728 - $82,329 a year
- Full-time
2d
Part Time Coordinator Co-Existing Disorders, Clerk Grade 7/8, Gosford Community Corrections
NSW Department of Communities and Justice —Gosford NSW
- $113,574 - $125,720 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance program
5d
Senior Advisor, Parliamentary Services
Department of Customer Service —Gosford NSW
- $129,464 - $142,665 a year
- Full-time
- Writing skills
- Leadership
4d
Project Officer
Department of Customer Service —Gosford NSW
- $113,574 - $125,720 a year
- Full-time
- Hybrid work
- Recruiting
- Organisational skills
- Communication skills
7d
Business Analyst
Department of Customer Service —Gosford NSW
- $113,574 - $125,720 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Agile
- Annual leave
3d
Technologies Analyst (ICT)
Department of Customer Service —Gosford NSW
- $113,574 - $125,720 a year
- Full-time
- Hybrid work
- Azure
- Management
- In-person
3d
Youth Justice Caseworker - Frank Baxter Youth Justice Centre, Youth Justice
NSW Department of Communities and Justice —Kariong NSW
- $107,131 - $116,969 a year
- Full-time
- No degree
- Social Work
- Communication skills
- Employee assistance program
12d

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Customer Concierge Officer

Department of Customer Service -
Gosford NSW

Apply Now

Job Details

Full-time
$62,500 - $67,769 a year
1 day ago

Benefits

Employee assistance program

Qualifications

Customer service
Communication skills

Full Job Description

Department of Customer Service

Reference number

req52313

Occupation

Call Centre Services

Work type

Full-Time

Location

Gosford, Central Coast and Region

Salary Information

$62,500 - $67,769+ superannuation

Closing date

12 June 2026 at 10:00am

Customer Concierge Operator
SNSW Clerk Grade 2- starting annual salary $62,500 plus superannuation and leave loading
Contact Centre Locations: Gosford, Newcastle, Maitland

What we’re looking for:
We’re seeking people who are passionate about helping others and thrive in a contact centre environment. You don’t need public sector experience — we’ll provide training.

About the role
As a Contact Centre Customer Concierge Operator, you’ll be the first point of contact for customers, delivering accurate, timely and friendly support across multiple channels. You’ll handle a high volume of enquiries, provide information and advice, resolve complaints where possible, and ensure every customer interaction reflects Service NSW values.
This is a fast‑paced role where your ability to stay calm, resilient and customer‑focused will be key to success.

What you’ll be doing

Responding to high‑volume inbound customer enquiries via phone and other digital channels
Providing accurate advice and information across a broad range of NSW Government services
Resolving customer issues and complaints, including complex or escalated matters
Recording and updating customer information accurately across multiple systems
Delivering service in line with quality standards, KPIs and legislative requirements
Working collaboratively with your team to continuously improve customer experience
Maintaining professionalism, resilience and empathy in challenging conversations

You’ll bring:

Proven customer service experience, ideally in a contact centre or high‑volume service environment
Strong verbal and written communication skills, with the ability to explain information clearly
Confidence using multiple computer systems and technology simultaneously
The ability to manage challenging conversations with professionalism and empathy
Strong attention to detail and commitment to accuracy
Resilience, adaptability and a positive team mindset

About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:
In our Contact Centres we have rotating shifts - Monday to Friday between 7am-7pm. Some areas operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Full time: 70 hours per fortnight & part time: minimum 40 hours per fortnight.

We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.

What we offer

Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Closing Date: 12 June 2026 at 9:59am

Please note: This recruitment will be used to create a talent pool for these specific locations only. Service NSW uses a multi‑stage, merit‑based recruitment process in line with the Government Sector Employment Act 2013, with shortlisted candidates progressing to interview. Depending on application volume, this process may take 12 weeks or longer. Any offer of employment is subject to a satisfactory national criminal record check.
This role has been advertised externally, and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.

For enquiries relating to recruitment please contact Joy Lethieullier via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected].

For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

Apply Now

Refine Your Search

support services clerk jobs in gosford, nsw

Customer Concierge Officer

Customer Service Representative

Part Time Coordinator Co-Existing Disorders, Clerk Grade 7/8, Gosford Community Corrections

Senior Advisor, Parliamentary Services

Project Officer

Business Analyst

Technologies Analyst (ICT)

Youth Justice Caseworker - Frank Baxter Youth Justice Centre, Youth Justice

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