In-Demand Customer success manager Jobs in Gold Coast Qld

Customer Success Manager
Veracross —Miami QLD
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Parental leave
Quick Apply
Customer Success Team Lead - APAC
Veracross —Miami QLD
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Annual leave
- Parental leave
Quick Apply
Key Account Manager - Gold Coast
PFD Food Services —Gold Coast QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Health insurance
- Gym membership
Senior Customer Success Manager - Remote
HealthCare Logic Pty Ltd —Gold Coast QLD
- Full-time
- Remote
- Leadership
- Hospital experience
- Nursing
Quick Apply
Virtual Bridal Stylist & Customer Experience Specialist - HQ
Grace Loves Lace —Burleigh Heads QLD
- Part-time
- Remote
- CRM software
- Microsoft Outlook
- Sales
- Employee discount
12d
Case Manager
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- In-person
- Communication skills
- Work from home
- Parental leave
14d
Sales Manager Used Vehicles
Peter Warren Automotive Holdings —Tweed Heads NSW
- Full-time
- Management
- Sales
- Customer service
- Employee discount
Assistant Venue Manager
Funlab —Surfers Paradise QLD
- $72,000 - $80,000 a year
- Weekend availability
- Management
- Communication skills
- Employee assistance program
13d
Key Account Manager
Montu —Gold Coast QLD
- Contract
- Hybrid work
- Business development
- Warehouse
- Recruiting
- Health insurance
- Parental leave
Quick Apply
Mobile Case Manager
EML —Tweed Heads NSW
- Full-time
- Organisational skills
- Medical terminology
- Work from home
- Parental leave
Membership Manager
Goodlife Health Clubs —Gold Coast QLD
- From $80,000 a year
- Full-time
- Sales
- Customer service
- First Aid Certification
- Gym membership
13d
Client Service Officer
HUB24 —Gold Coast QLD
- Full-time
- Hybrid work
- Management
- Financial services
- Communication skills
- Work from home
13d
Implementation Project Manager
Veracross —Miami QLD
- Full-time
- Hybrid work
- Salesforce
- Leadership
- Annual leave
- Work from home
Quick Apply
Client Success Manager
Infiinty Group —Southport QLD
- $90,000 - $140,000 a year
- Weekend availability
- Remote
- Management
Quick Apply
HR Advisor Talent Acquisition & Onboarding
Rosebel Gold Mines N.V. —Gold Coast QLD
- 12 hour shift
- Microsoft Excel
- Customer service
- Data analysis skills
Quick Apply
Back of House Supervisor - Robina
JD Sports Australia & New Zealand —Robina QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Parental leave
- Employee assistance program
Customer Service Coordinator
Buildsafe —Arundel QLD
- Full-time
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
Quick Apply
1d
Senior Performance Marketing Manager (Retention)
CSB —Gold Coast QLD
- Full-time
- Hybrid work
- CRM software
- Leadership
- Marketing
- Parental leave
- Employee discount
Quick Apply
5d
Demand Planning Manager
Fibrecycle PTY LTD —Helensvale QLD
- Analysis skills
- Business Administration
- Manufacturing
Quick Apply
Assistant Venue Manager @ BOUNCE Gold Coast
BOUNCE —Burleigh Town QLD
- Weekend availability
- Sales
- Leadership
- Parental leave
- Employee assistance program
Quick Apply

I want to receive the latest job alert for customer success manager in gold coast qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near gold coast qld

Sales Manager jobs in Tweed Heads NSW

Direct Sales Representative jobs in Broadmeadows Vic

Sales Manager jobs in Gembrook Vic

Sales Representative No Experience jobs in Springwood Nsw

Trade Sales Assistant jobs in Frankston North Vic

Sales Manager jobs in Nietta Tas

Sales Manager jobs in Cambridge Gardens Nsw

Event Manager jobs in Kensington Nsw

Sales Manager jobs in Remote Australia

Farm Manager jobs in Western Australia

Membership Manager jobs in Melbourne Vic

Warehouse Manager Logistics jobs in Altona Vic

Membership Manager jobs in East Melbourne Vic

Area Manager jobs in Melbourne Vic

Membership Manager jobs in Marion Sa

Senior Marketing Manager jobs in Hawthorn Vic

Senior Marketing Manager jobs in Pyrmont Nsw

Senior Marketing Manager jobs in Crows Nest Nsw

Senior Marketing Manager jobs in Footscray Vic

Internship, Marketing Fashion jobs in Sydney Nsw

Customer Success Manager

Veracross -
Miami QLD

Quick Apply

Job Details

Full-time

Benefits

Casual dress
Annual leave
Parental leave

Qualifications

Customer service
Salesforce
Analysis skills
Bachelor's degree
SaaS
Communication skills

Full Job Description

Company Overview

Veracross unifies school communities with world-class information systems that improve the quality of education and enhance learning. We support K-12 private and independent schools with a one-record platform that connects school operations, communication, and data across departments. Trusted by more than 3,200 schools in over 60 countries, Veracross is known for reliable software, strong data security, and high-quality customer support.

In Australia, New Zealand, and the wider Asia Pacific region, Veracross supports 800+ schools across our product family, including Veracross, Digistorm, Firefly, and ePraise. The APAC team is based in Australia and provides in-time-zone Support, Implementation, and Customer Success, alongside regional technical and product staff.

Role Summary

Customer Success Managers (CSMs) are strategic partners to our customers, responsible for the successful adoption of the software and the long-term success, retention, and satisfaction of Veracross customers.

CSMs proactively monitor customer health, assess needs, and promote the value of the Veracross product family so that schools get the most from their investment. They serve as an escalation path for customers and coordinate with Support, Implementation, and Product to build and execute resolution plans.

The APAC book is high-volume and concentrated in the Australian and New Zealand independent and Catholic school markets, with a smaller set of higher-value international school accounts.

Role Responsibilities

Partner with an assigned portfolio of schools across Australia, New Zealand, and Asia Pacific to identify needs, uncover opportunities, and develop account goals.
Build relationships with assigned customers and promote goodwill between schools and Veracross, working over email, ticketing, video, and phone across APAC time zones.
Drive retention and manage churn through proactive monitoring of customer health and satisfaction, identifying and addressing barriers to successful adoption and expansion.
Manage a high-volume book with discipline: triage by risk, prioritise effectively, and maintain coverage so that no account goes dark.
Assess customer needs and surface opportunities for additional products and services across the Veracross family, including Digistorm, Magnus, and Firefly, passing qualified leads to Sales.
Serve as an escalation path for customers, working to identify and remove barriers and coordinating internal resources to expedite resolutions or build action plans.
Collaborate with Support, Implementation, and Product to align on account strategy, ensure successful use of the software, and protect renewal opportunities.
Maintain accurate, current records in Salesforce and Catalyst.io for health monitoring, risk tracking, task management, and account planning.

Requirements

- Bachelor's Degree or equivalent customer service experience.
- Customer success or account management experience, ideally in SaaS.
- Experience in high-energy, customer-facing roles.
- Demonstrated success managing multiple accounts at once and prioritising across a large or busy portfolio.
- Demonstrated success providing outstanding client service, evidenced by strong customer satisfaction or retention.
- Excellent written and verbal communication skills.
- Problem-solving and analytical skills, able to identify issues with a customer's experience and propose lasting solutions.
- Ability to operate independently with appropriate guidance for the level.
- Experience contributing to a collaborative team and a positive culture.
- Familiarity with the Australian and New Zealand school sector strongly preferred, including the four-term academic calendar (late January to mid-December), independent and Catholic school structures, and the roles of business managers, registrars, and IT staff who often drive day-to-day decisions. Industry knowledge of K-12 and education SaaS is a plus; Digistorm familiarity is an advantage given its strong regional presence.
- Comfort supporting accounts across AUD, NZD, and a smaller set of USD-billed international schools, and across multiple APAC time zones.

What Good Looks Like

Keeps a large book under control. Knows which schools are at risk this term, which renewals are clustering, and which accounts have gone quiet, without being asked.
Reads the room in an independent or Catholic school. Understands that decisions often run through long-tenured operators, and that the calendar shapes when schools can engage.
Surfaces risk early and brings a recommendation, rather than waiting for a problem to escalate.
Balances commercial discipline with genuine care for schools under enrolment or leadership pressure.

Benefits

The best tools to get the job done!

When you join Veracross, you get a Macbook Pro, a 32-inch monitor, and an adjustable desk and chair for the office. There's also an allowance for your setup at home to ensure you're comfortable working there.

Growth opportunities!

Veracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.

Work/life balance

Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?

Parental leave policy

As part of Veracross parental leave policy, you’re eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role.

Flexibility

Veracross offers a flexible working environment, hybrid options.

Make a difference

Our work makes a positive contribution to our schools, their students and their families around the world!

Snacks, drinks & coffee

Digistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.

Culture

The Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.

Quick Apply

Refine Your Search

customer success manager jobs in gold coast qld

Customer Success Manager

Customer Success Team Lead - APAC

Key Account Manager - Gold Coast

Senior Customer Success Manager - Remote

Virtual Bridal Stylist & Customer Experience Specialist - HQ

Case Manager

Sales Manager Used Vehicles

Assistant Venue Manager

Key Account Manager

Mobile Case Manager

Membership Manager

Client Service Officer

Implementation Project Manager

Client Success Manager

HR Advisor Talent Acquisition & Onboarding

Back of House Supervisor - Robina

Customer Service Coordinator

Senior Performance Marketing Manager (Retention)

Demand Planning Manager

Assistant Venue Manager @ BOUNCE Gold Coast

I want to receive the latest job alert for customer success manager in gold coast qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected