In-Demand Helpdesk support Jobs in Glen Waverley Vic

Solar Installation Coordinator & Technical Support Specialist
Start Solar —Burwood VIC
- $70,000 - $100,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
Quick Apply
IT Support Officer
Pinnacle Hire Pty Ltd —Rowville VIC
- Full-time
- Azure
- SharePoint
- In-person
Quick Apply
14d
Helpdesk Support Analyst
Suzuki Samanabad Auto Corporate —Melbourne VIC
- Up to $84,000 a year
- Computer Science
- Customer service
- Analysis skills
- Travel reimbursement
- Annual leave
Quick Apply
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
FM Helpdesk Assistant Manager
Royal Melbourne Hospital —Melbourne VIC
- $74,448 a year
- Full-time
- Customer service
- Administrative experience
- Leadership
- Annual leave
- Employee assistance program
7h
FM Helpdesk Assistant Manager
The Royal Melbourne Hospital —Melbourne VIC
- Up to $12,000 a month
- Part-time
- Customer service
- Administrative experience
- Leadership
- Annual leave
- Employee assistance program
12h
Care Support Helpdesk Worker
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
14d
Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
- $111,623 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
Quick Apply
Oracle Support Analyst
Department of Government Services —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Communication skills
- Analytics
14d
IT Support Engineer (Level 2)
Linesight —Melbourne VIC
- Part-time
- Hybrid work
- Azure
- English
- Microsoft Office
13d
Mail Room/Contract Support
CBRE —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Organisational skills
7d
IT Support Technician
Wintringham —North Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- First Aid Certification
- No degree
- Communication skills
- Employee assistance program
4d
Program Officer – Equity Hub
alinea international —Melbourne VIC
- $75,000 - $80,000 a year
- Contract
- Hybrid work
- Management
- English
- Communication skills
Project Officer, Data and Analytics
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
5d
IT Analyst
Lyka —Dandenong VIC
- Hybrid work
- Management
- Communication skills
- Parental leave
Quick Apply
Helpdesk Technician
St. Michael's Grammar School —St Kilda VIC
- Full-time
- Communication skills
- Annual leave
IT Systems Administrator
Gigacomm —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- AI
Quick Apply
6d
Product support team
Digital Stack —Melbourne VIC
- Full-time
- Management
- Customer service
Facilities Coordinator
MEGT Australia —Melbourne VIC
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Health insurance
- Parental leave
Account Executive - Australia (Remote)
Maropost —Melbourne VIC
- Full-time
- Remote
- Sales
- POS
- AI
- Work from home
Quick Apply
6d

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helpdesk support jobs near glen waverley vic

Solar Installation Coordinator & Technical Support Specialist

Start Solar
Burwood VIC

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Benefits

Employee discount

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Technical support
Microsoft Office
Administrative experience
Electrical experience
Communication skills
Time management
Help desk

Full Job Description

About Start Solar

Start Solar is one of Australia's leading renewable energy companies, helping homeowners and businesses reduce their energy costs through solar PV, battery storage, EV charging and energy-efficient solutions.

We are seeking an organised, technically minded, and customer-focused Solar Installation Coordinator & Technical Support Specialist to join our growing team. This office-based role is ideal for someone with solar industry experience who enjoys both customer interaction and operational coordination.

The successful candidate will play a key role in managing installation schedules, supporting customers with technical enquiries, assisting our sales team with system design, and ensuring a smooth customer experience from sale through to installation and after-sales support.

Key ResponsibilitiesInstallation Coordination & Operations

· Coordinate solar and battery installations from sale through to completion.

· Schedule installation teams, electricians, roofers and subcontractors.

· Liaise with customers regarding installation dates, site requirements and project updates.

· Coordinate appointments, inspections and stakeholder communications.

· Monitor installation progress and proactively resolve scheduling conflicts.

· Maintain accurate project records within the CRM system.

· Produce operational reports and installation status updates.

· Assist with procurement planning and stock allocation to ensure projects are delivered on time.

· Identify and report stock shortages and equipment requirements.

· Ensure compliance documentation is completed and maintained.

Technical Support

· Provide technical support to customers regarding solar PV systems, inverters, batteries, EV chargers and monitoring platforms.

· Assist customers with setup and troubleshooting of monitoring applications and portals.

· Diagnose common technical issues remotely and coordinate escalation where required.

· Guide customers through fault-finding procedures in a clear and professional manner.

· Educate customers on system performance, energy generation, battery operation and monitoring tools.

· Maintain detailed service records and support logs within the CRM system.

· Work closely with installation and service teams to resolve technical issues efficiently.

System Design & Sales Support

· Assist the sales team with designing residential solar and battery systems.

· Review customer electricity usage and site information to recommend suitable system configurations.

· Ensure proposed systems maximise customer savings and return on investment.

· Provide technical assistance to sales consultants when required.

· Review inverter, battery and panel compatibility for proposed installations.

Skills & ExperienceEssential

· Strong customer service and communication skills.

· Excellent organisational and time management skills.

· Ability to manage multiple projects and priorities simultaneously.

· Strong problem-solving and troubleshooting capabilities.

· Proficiency in Microsoft Office (Excel, Outlook and Word).

· Experience using CRM and scheduling software.

· Ability to explain technical concepts to non-technical customers.

· Strong attention to detail and administrative accuracy.

Highly Desirable

· Previous experience in the solar industry.

· Experience coordinating solar or electrical installations.

· Knowledge of solar PV systems, battery storage and inverter technologies.

· Experience using solar design software such as OpenSolar or SolarEdge Designer.

· Understanding of DNSP requirements, grid connections and solar compliance processes.

· Technical support or helpdesk experience.

Personal Attributes

· Customer-focused and professional.

· Self-motivated and proactive.

· Reliable and accountable.

· Strong attention to detail.

· Able to work independently and as part of a team.

· Calm under pressure and able to prioritise effectively.

· Willingness to learn and continuously develop technical knowledge.

What We Offer

· Competitive salary package.

· Ongoing training and professional development.

· Career progression opportunities within a growing renewable energy company.

· Supportive and collaborative team environment.

· Opportunity to work in one of Australia's fastest-growing industries.

If you have a passion for renewable energy, enjoy helping customers, and thrive in a fast-paced environment, we would love to hear from you.

Pay: $70,000.00 – $100,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in glen waverley vic

Solar Installation Coordinator & Technical Support Specialist

IT Support Officer

Helpdesk Support Analyst

Specialist Technician - Technical Support to Schools Program (TSSP)

FM Helpdesk Assistant Manager

FM Helpdesk Assistant Manager

Care Support Helpdesk Worker

Tier 3 Customer Support Agent (SaaS Helpdesk)

Oracle Support Analyst

IT Support Engineer (Level 2)

Mail Room/Contract Support

IT Support Technician

Program Officer – Equity Hub

Project Officer, Data and Analytics

IT Analyst

Helpdesk Technician

IT Systems Administrator

Product support team

Facilities Coordinator

Account Executive - Australia (Remote)

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