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2IC / Team Leader

Sonic HealthPlus -
Gladstone QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership
Opportunities for promotion

Qualifications

CPR Certification
Management
Administrative experience
Supervising experience
Security
Computer skills
Leadership
Communication skills

Full Job Description

2IC (Second-In-Charge) Opportunity – Gladstone, QLD

JOIN AUSTRALIA'S LEADING CORPORATE HEALTHCARE PROVIDER

Proudly Australian, Sonic HealthPlus is the nation's largest provider of corporate healthcare services. With a network of metropolitan and remote clinics across the country, we deliver Occupational Health, General Practice, and integrated medical, allied health and wellbeing services to businesses, communities and individuals nationwide.

We're currently seeking an experienced and motivated 2IC (Second-in-Charge) to join our Gladstone Clinic on a permanent full-time basis.

This is an outstanding opportunity for an experienced healthcare administrator or senior administrator looking to take the next step in their career and grow into a management role. Working closely with an experienced Practice Manager, you'll gain valuable leadership exposure while playing a key role in the day-to-day success of the clinic.

ABOUT THE ROLE

Reporting directly to the Practice Manager, you'll be responsible for supporting the operational leadership of the clinic and ensuring exceptional service delivery for our clients and patients. As the Practice Manager's second-in-command, you'll take ownership of clinic operations and lead the administration team, particularly during periods when the Practice Manager is away.

This role offers a unique blend of hands-on administration, team leadership and operational management, making it ideal for someone ready to expand their skills and build a long-term career in healthcare leadership.

KEY RESPONSIBILITIES

Coordinate the day-to-day operations of the clinic
Lead, support and supervise the administration team
Assist with recruitment, onboarding, training and performance management activities
Promote and maintain a high standard of customer service
Support reception and general administration functions
Manage medical bookings and scheduling
Oversee results management processes
Conduct preliminary medical assessments
Administer health questionnaires
Process invoicing and related administrative tasks
Contribute to a positive, collaborative and high-performing team culture

ABOUT YOU

We're looking for a proactive and confident professional who enjoys leading others, solving problems and delivering outstanding customer service.

To be successful, you'll bring:

Previous administration experience, ideally within healthcare or a similar service environment
Experience supervising, mentoring or leading staff
Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
High-level computer skills
A commitment to delivering exceptional customer experiences
The ability to engage, motivate, coach and empower team members
Experience with Clarity and/or Best Practice software (highly regarded)
A current CPR Certificate, or willingness to obtain one (support available if required)

WHY JOIN SONIC HEALTHPLUS?

At Sonic HealthPlus, we're committed to supporting our people to grow, develop and succeed.

You'll enjoy:

Ongoing training, mentoring and professional development opportunities
Career progression pathways within a national healthcare organisation
The opportunity to develop leadership and management experience
Stability and security with a respected national provider and part of the global Sonic Healthcare group
Paid parental leave
Employee Assistance Program
Novated leasing options
Discounts on travel, gym memberships and private health insurance
Reduced fees for a range of medical services including pathology, radiology and travel health
Opportunities to participate in community initiatives and corporate social responsibility programs

DIVERSITY, EQUITY & INCLUSION

At Sonic HealthPlus, we value diversity and believe that a broad range of perspectives strengthens our workplace and enhances the services we provide. We welcome applications from people of all backgrounds, cultures, ages, abilities, genders, sexual orientations and faiths.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, veterans, current serving members of the Australian Defence Force and their families.

APPLY NOW

Shortlisting will commence immediately, so we encourage interested candidates to apply as soon as possible.

If you're an experienced administrator ready to take the next step into leadership, we'd love to hear from you.

PRIMARY LOCATION: AU-QLD-Gladstone

JOB POSTING: 15-Jun-2026

Apply Now

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