In-Demand Customer experience specialist Jobs in Geelong, Vic

Customer Service Officer
City of Greater Geelong —Geelong VIC
- $46.67 - $48.08 an hour
- Customer service
- Computer skills
- Communication skills
2d
Customer Service Specialist
Ghanda Clothing —Geelong VIC
- Customer service
8d
Retail Sales Assistant - Geelong
Pillow Talk Australia —Geelong VIC
- Part-time
Quick Apply
6d
Production Assistant - Cotton On Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Administrative experience
- Communication skills
- Time management
12h
License and Collaborations Specialist - Cotton On Global Support Centre
Cotton On —Geelong VIC
- Full-time
7d
Production Specialist - Expression of Interest 2026
Cotton On —Geelong VIC
- Full-time
Digital Marketing Opportunities - Expressions of Interest 2026
Cotton On —Geelong VIC
- Full-time
- Leadership
- Communication skills
- Time management
Production Coordinator - Cotton On Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Administrative experience
- Communication skills
12h
Visual Merchandise (Coordinators, Specialists & Managers) - Expressions of Interest 2026
Cotton On —Geelong VIC
- Full-time
- Management
- Merchandising
- Microsoft Office
Store Experience Specialist - Cotton On Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Merchandising
- Microsoft Office
- POS
Administration Officer (Grade 1), Surgical Specialist Clinics
Barwon Health —Geelong VIC
- Part-time
- Customer service
- Front desk
- Communication skills
- Employee assistance program
1h
Social Media Specialist - Cotton On Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Marketing
- Analysis skills
Robotics Product Specialist
Stryker —Geelong VIC
- Full-time
- Anatomy knowledge
- Health insurance
- Parental leave
Employment Coach - Geelong
HELP —Geelong VIC
- Full-time
- Sales
- Customer service
- Administrative experience
- Employee assistance program
Quick Apply
15h
Social Media Roles- Expression of Interest 2026
Cotton On —Geelong VIC
- Full-time
- Marketing
- Data analysis skills
- Communication skills
Digital Marketing Specialist (CRM) - Ceres Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Analytics
Marketing Specialist - Typo Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Marketing
- Microsoft Office
- Leadership
Paid Social Specialist - Cotton On Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Analysis skills
- Communication skills
- Marketing
Disabilities Coordinator
Department of Education —Geelong VIC
- Full-time
13d
Catering Assistants and Kitchen Hands
Compass Group Australia —Geelong VIC
- $25.86 an hour
- Monday to Friday
- Customer service

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Customer Service Officer

City of Greater Geelong -
Geelong VIC

Apply Now

Job Details

Casual
$46.67 - $48.08 an hour
2 days ago

Qualifications

Customer service
Computer skills
Communication skills
Office experience

Full Job Description

Job no: 500592
Work type: Casual
Classification: Band 4 Casual - $48.08 p/h (inc casual loading)
Categories: Customer Service

About the role
Our customer service officers support the City's strategic pillar of 'Customer First'. This position provides prompt and customer focused service as the first point of contact for enquiries and complaints. Our customer service team support customers over the phone, in person and online.

Work type: Casual
Classification: Band 4, $46.67 p/h (including casual loading) plus super

Key responsibilities include:

Provide our customers a proactive and seamless customer experience by meeting their transactional needs and providing service knowledge and expertise
Educating and supporting our customers to become comfortable and familiar with Tier 0 (Online) services
Assist all customers with initial enquiries and where necessary refer customers to specialist support for Tier 2 (Managed support) services
Facilitate conversations and initiate processes (eg – accessibility parking permits) on behalf of other government agencies and third-party providers
Work in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to meet customer needs

As a casual employee, you can expect to receive approximately 3–5 shifts per week, depending on business demand.

Hours of work

Standard shifts are 9:00am – 5:00pm.

Due to the nature of customer service delivery, you may occasionally be asked to work at short notice. While accepting short‑notice shifts is optional, we are particularly keen to hear from applicants who are flexible and willing to support the team when these needs arise.

During periods where permanent part‑time and full‑time staff are on annual leave, sick leave or other planned leave, casual employees may be asked to provide additional coverage. At times, this may include short‑notice requests to attend work due to staff shortages or unplanned leave.

Applicants who are reliable, adaptable and willing to assist with leave coverage will be well‑suited to this role.

About you

Essential Experience:

Excellent communication and customer relation skills.
Previous contact centre experience (desirable).
Demonstrated experience and skills in customer service.
Ability to use modern office and computer equipment including keyboard skills.
Experience in the handling and/or reconciliation of monies.
Flexible and available to work across our 3 customer service centers and our call center including working outside of normal business hours where required

Preferred candidates will be required to undergo a National Police Check and a Working with Children's Check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now!

Child Safety Responsibilities
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Ash Moore | Team Leader Contact Centre | [email protected]

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at [email protected] noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

#LI-Hybrid

Advertised: 02 Jun 2026 9:00 AM AUS Eastern Standard Time
Applications close: 06 Jun 2026 11:55 PM AUS Eastern Standard Time

Apply Now

Refine Your Search

customer experience specialist jobs in geelong, vic

Customer Service Officer

Customer Service Specialist

Retail Sales Assistant - Geelong

Production Assistant - Cotton On Global Support Centre

License and Collaborations Specialist - Cotton On Global Support Centre

Production Specialist - Expression of Interest 2026

Digital Marketing Opportunities - Expressions of Interest 2026

Production Coordinator - Cotton On Global Support Centre

Visual Merchandise (Coordinators, Specialists & Managers) - Expressions of Interest 2026

Store Experience Specialist - Cotton On Global Support Centre

Administration Officer (Grade 1), Surgical Specialist Clinics

Social Media Specialist - Cotton On Global Support Centre

Robotics Product Specialist

Employment Coach - Geelong

Social Media Roles- Expression of Interest 2026

Digital Marketing Specialist (CRM) - Ceres Global Support Centre

Marketing Specialist - Typo Global Support Centre

Paid Social Specialist - Cotton On Global Support Centre

Disabilities Coordinator

Catering Assistants and Kitchen Hands

I want to receive the latest job alert for customer experience specialist in geelong, vic

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