In-Demand Client services manager Jobs in Geelong, Vic

Support at Home Recruitment team leader
Salveo Care —Geelong VIC
- $74,000 - $80,000 a year
- Full-time
- Bachelor's degree
- Recruiting
- In-person
Quick Apply
Executive Support Officer (00379847)
Department of Families, Fairness and Housing —Geelong VIC
- Full-time
- Recruiting
3d
Field Officer - Geelong
Corrections Victoria —Geelong VIC
- $42.90 an hour
- Temporary
- Carpentry
- Experience working with children
- Conflict management
Customer Success Specialist
Buddy Advisory —Geelong VIC
- $65,000 - $75,000 a year
- Organisational skills
- In-person
- AI
Manager
Department of Families, Fairness and Housing —Geelong VIC
- Full-time
- Recruiting
12d
Family Violence Case Manager – Culturally and Linguistically Diverse (CALD)
The Sexual Assault & Family Violence Centre —Geelong VIC
- Call employer
- Case management
- Psychology
- Social Work
- Annual leave
- Parental leave
Advanced Practitioner - Geelong
Corrections Victoria —Geelong VIC
- $100,894 - $114,476 a year
- Full-time
- Case management
- Employee assistance program
9d
Site Supervisor Construction - Geelong
Johns Lyng Group —Geelong VIC
- Urgently hiring
- Carpentry
- Management
- Construction experience
Security Officer
Certis Group —Geelong VIC
- Rotating roster
- CPR Certification
- First Aid Certification
- Communication skills
- Employee assistance program
- Opportunities for advancement
Audit Senior
Wilson Pateras —Geelong VIC
- From $7,000 a month
- Full-time
- In-person
- Profit sharing
- Relocation assistance
Quick Apply
Senior Accountant
Wilson Pateras —Geelong VIC
- From $7,000 a month
- Full-time
- In-person
- Profit sharing
- Relocation assistance
Quick Apply
Youth Worker - Several Vacancies!
MacKillop Family Services —Geelong VIC
- Part-time
- First Aid Certification
- Social Work
- Paid training
- Employee assistance program
Residential Care Case Manager
MacKillop Family Services —Geelong VIC
- Full-time
- Experience working with children
- Care plans
- Paid training
- Employee assistance program
22h
Retail Salesperson
ARB Corporation —Geelong VIC
- Full-time
- Sales
- Databases
- Epic
- Employee discount
Level 2 Service Desk Engineer
EFEX —Geelong VIC
- $80,000 - $100,000 a year
- Full-time
- Azure
- Communication skills
Quick Apply
Moneycare Financial Counsellor
The Salvation Army —Geelong VIC
- Full-time
- Annual leave
- Parental leave
Business Development Manager
Just Auto Media —Geelong VIC
- From $70,000 a year
- Salesforce
Project Manager - Structural & Plate
Thornton Engineering —Corio VIC
- Full-time
- Engineering
- Administrative experience
- Bachelor's degree
Quick Apply
Senior Environmental Consultant
SCAADA Group —Geelong VIC
- Engineering
- Bachelor's degree
Senior Accountant
Findex —Geelong VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills

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client services manager jobs near geelong, vic

Support at Home Recruitment team leader

Salveo Care
Geelong VIC

Quick Apply

Job Details

Full-time
$74,000 - $80,000 a year

Qualifications

Intake
Home care
Bachelor's degree
Driver Licence
Recruiting
Diploma
Care plans
Leadership
Communication skills

Full Job Description

ob Title: Home Care Recruitment Team Leader

Reporting to: National Program Manager

State: Victoria

Position Summary:

We are seeking a dynamic and experienced Support at Home Recruitment Team Leader to spearhead our recruitment and service delivery initiatives across a diverse portfolio of home care services. The successful candidate will be a hands-on leader with a minimum of 3 years of comprehensive experience in the home care sector, demonstrating a proven track record in service delivery, staff recruitment, training, client acquisition, intake assessment, and the strategic deployment of support workers.

This pivotal role will oversee four distinct service delivery accounts: general Support at Home, veteran home care, the Commonwealth Home Support Programme (CHSP), and brokerage services. The ideal candidate will possess an in-depth understanding of the unique requirements and operational nuances of each of these programs and will be responsible for ensuring the delivery of high-quality, person-centered care while driving the growth and development of our dedicated team of support workers.

Key Responsibilities:

Leadership and Team Management:

Lead, mentor, and motivate a team of recruitment and administrative staff to achieve and exceed key performance indicators.
Develop and implement innovative recruitment strategies to attract and retain a high-caliber team of support workers.
Oversee the end-to-end recruitment process, from sourcing and interviewing to onboarding and induction.
Design and deliver comprehensive training programs for new and existing staff, covering all aspects of service delivery, client communication, and systems use.
Foster a positive and collaborative team culture that aligns with the organization's values and commitment to quality care.

Service Delivery and Client Management:

Recruitment of qualified Staff and Support worker, 360 recruitment
Manage the full lifecycle of private and package-funded home care clients, from initial inquiry and intake assessment to the development and implementation of individualized care plans.
Ensure all services are delivered in accordance with the Aged Care Quality Standards and other relevant legislation.
Drive client acquisition through effective marketing, networking, and relationship building with key stakeholders.
Demonstrate a thorough understanding of the Department of Veterans' Affairs (DVA) programs and funding streams.
Oversee the intake and assessment process for veterans, ensuring their specific needs and preferences are met.
Liaise with DVA, ex-service organizations, and other relevant bodies to promote services and ensure seamless care coordination for veterans.
Manage the delivery of CHSP-funded services, focusing on wellness, reablement, and restorative care.
Ensure compliance with all CHSP guidelines and reporting requirements.
Develop and maintain strong relationships with Regional Assessment Services (RAS) and other referral agencies.
Manage relationships with other home care providers, acting as a reliable and efficient brokerage partner.
Ensure the timely and appropriate deployment of our support workers to meet the needs of brokered clients.
Negotiate and manage brokerage agreements to ensure mutually beneficial partnerships.

Operational Management:

Oversee the efficient and effective deployment of support workers across all four service delivery accounts, ensuring optimal client-staff matching and continuity of care.
Conduct regular audits and quality assurance checks to maintain high standards of service delivery and compliance.
Contribute to the development and implementation of policies and procedures to enhance operational efficiency and mitigate risk.
Manage client and staff feedback and complaints in a timely and professional manner, implementing continuous improvement strategies as required.

Qualifications and Experience:

Minimum of three (3) years of direct, hands-on experience in the Australian home care sector.
Adance Diploma or Bachelor's Degree required
Demonstrated experience in a leadership or senior coordination role within a home care environment.
Proven experience in all facets of the role, including:
Community service delivery and coordination.
End-to-end recruitment of care staff.
Development and delivery of training programs.
Successful client acquisition and business development.
Conducting comprehensive intake assessments and care planning.
Strategic deployment and management of support workers.
In-depth knowledge and practical experience working with a variety of funding models, including private funding, Support at Home, the Department of Veterans' Affairs (DVA), the Commonwealth Home Support Programme (CHSP), and brokerage arrangements.
Strong understanding of the Aged Care Quality Standards and other relevant industry legislation.
Excellent communication, interpersonal, and leadership skills.
Tertiary qualifications in a relevant field (e.g., Community Services, Health Management, Business) are highly desirable.
A current valid driver's license and access to a reliable vehicle.
A satisfactory National Police Check.

Pay: $74,000.00 – $80,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

client services manager jobs in geelong, vic

Support at Home Recruitment team leader

Executive Support Officer (00379847)

Field Officer - Geelong

Customer Success Specialist

Manager

Family Violence Case Manager – Culturally and Linguistically Diverse (CALD)

Advanced Practitioner - Geelong

Site Supervisor Construction - Geelong

Security Officer

Audit Senior

Senior Accountant

Youth Worker - Several Vacancies!

Residential Care Case Manager

Retail Salesperson

Level 2 Service Desk Engineer

Moneycare Financial Counsellor

Business Development Manager

Project Manager - Structural & Plate

Senior Environmental Consultant

Senior Accountant

I want to receive the latest job alert for client services manager in geelong, vic

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