In-Demand lead hand Jobs in frenchs forest, nsw

Quality & Continuous Improvement Coordinator
Fighting Chance Australia —Frenchs Forest NSW
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Retail Associate | OPSM Warringah Mall, NSW
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6d

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lead hand jobs near frenchs forest, nsw

Quality & Continuous Improvement Coordinator

Fighting Chance Australia -
Frenchs Forest NSW

Quick Apply

Job Details

Permanent | Full-time

Full Job Description

Join Our Team as a Quality & Continuous Improvement Coordinator!

Full time
Competitive salary + super + NFP tax benefits
Frenchs Forest, Sydney (Shared Services), with hybrid working arrangements (including WFH), regular travel between Sydney hubs and periodic interstate travel required.

Are you passionate about quality, compliance, and continuous improvement? Do you enjoy working across systems, data, and people to drive meaningful organisational change? If so, we’d love to hear from you.

About the Role

As our Quality & Continuous Improvement (Q&CI) Coordinator, you will play a critical role supporting the delivery of high-quality, compliant, and values-driven services across the Fighting Chance Group.

Working closely with the Head of Q&CI, you will help drive audit programs, reporting, compliance, and continuous improvement initiatives across all business units. You’ll act as a key custodian of quality systems and processes, ensuring they are embedded, effective, and aligned with our values.

Key Responsibilities Quality, Audit & Continuous Improvement

Coordinate and support the Practice & Values Verification (internal audit) program, including planning, scheduling, and tracking audits across the organisation
Identify trends, risks, and systemic issues from audit findings, translating these into actionable insights and improvements
Maintain and monitor the continuous improvement action register, ensuring actions are prioritised, progressed, and closed out
Support Q&CI strategy, projects, and initiatives across the organisation.

Reporting & Data Insights

Lead analysis and reporting of Q&CI data (incidents, complaints, audits, risks)
Support mandatory reporting (e.g. NDIS Commission), ensuring accuracy and timeliness
Deliver clear insights and recommendations for leadership and Board
Maintain effective reporting frameworks and data governance.

Quality Systems & Compliance

Support management of the Quality Management System (QMS), including policies and procedures
Ensure systems and processes are current, accessible, and aligned with practice
Provide guidance on NDIS and broader compliance requirements
Support incident management and continuous improvement
Assist in embedding risk management practices

Operational & Advisory Support

Coordinate Q&CI activities and maintain the Q&CI calendar
Support development of policies, reports, and advisory materials
Work with business units to embed Q&CI practices
Collaborate with Clinical, Behaviour Support, and operational teams

Training & Capability Building

Contribute to Q&CI training materials
Support delivery of training with the Learning & Development team.

Who We’re Looking For

You’ll be a great fit for this role if you are:

Highly organised, with the ability to manage competing priorities in a dynamic environment
Analytical and detail-oriented, with strong problem-solving skills
An excellent communicator who can translate complex information into clear, practical guidance
Experienced in quality, compliance, audit, or continuous improvement roles (ideally within NDIS or a regulated environment)
Skilled in working with data, reporting, and business systems
A strong collaborator, able to build relationships and influence across teams
Proactive, adaptable, and motivated to drive improvement

Essential

Relevant qualification and/or at least 4 years’ experience in a similar role
Experience in Q&CI, compliance, or a related field
Alignment with the Fighting Chance values

Why Join Us? We are a values-driven organisation committed to making a difference. Our culture is built around:

The Person is the Point: Prioritising the needs of individuals with disabilities
The Power of Yes: Embracing opportunities and making ideas happen
Trailblazing Innovation: Leading change in our sector
A Hand Up, Not a Hand-Out: Fostering opportunity, dignity, and prosperity
An Unbeatable Workforce: Working alongside the best in the business
Where to Next? Continuously expanding our reach and impact.

If you are ready to contribute to a forward-thinking, purpose-driven organisation, apply today!

As a values-based organisation supporting marginalised communities across Australia, we value lived experience and cultural diversity. We encourage applications from people with disability and from Aboriginal and Torres Strait Islander peoples. If you require adjustments to our recruitment process, please reach out for a confidential discussion.

Our Commitment to Child Safety Fighting Chance is a Child Safe Organisation committed to the safety, wellbeing, and inclusion of all children and young people. We have zero tolerance for abuse, harm, neglect, discrimination, or inequality, and are dedicated to preventing harm of any kind. We uphold the rights of children and young people to be heard, to have their identity and culture respected, and to have their concerns taken seriously and acted upon. All staff are expected to uphold our Code of Conduct and implement our Child Protection Practices, and to actively promote a culture of safety, respect, and trust in everything we do. At Fighting Chance, we believe that child safety is everyone’s responsibility.

Company Overview

Please visit https://fightingchance.org.au for more information

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lead hand jobs in frenchs forest, nsw

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