In-Demand Online manager Jobs in Fremantle, Wa

Service Desk Manager
APM Group —West Perth WA
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick Apply
8d
FULL-TIME BACKPACKER MANAGER REQUIRED
Urban Accommodation Group Pty Ltd —Fremantle WA
- $85,000 - $100,000 a year
- Weekend availability
- Management
- Customer service
- Budgeting
Quick Apply
13d
Customer Service Officer
Health Support Services —Perth WA
- $50.95 - $55.20 an hour
- Call employer
- Customer service
- Warehouse
- Employee assistance program
Operations Manager
Loyola Tutoring —Willetton WA
- $79,351.60 - $140,000.00 a year
- Full-time
- Education
- Bachelor's degree
- In-person
Quick Apply
6d
Executive Assistant
Department of Communities —Fremantle WA
- $95,782 - $100,526 a year
- Full-time
11d
Land Solutions, Right of Way Acquisition Specialist – Michigan
Atwell, LLC —Atwell WA
- $35 - $40 an hour
- Microsoft Office
- Databases
- Education
- Tuition reimbursement
- Annual leave
7d
Executive Officer
Department of Communities —Fremantle WA
- $108,848 - $118,961 a year
- Full-time
1d
Training Coordinator Disaster Preparedness and Management
South Metropolitan Health Service —Murdoch WA
- $135,972 - $140,644 a year
- Full-time
- Management
9d
Integrity Consultant
PathWest Laboratory Medicine WA —Murdoch WA
- $110,666 - $119,660 a year
- Full-time
- Laboratory
- Recruiting
- Gym membership
11d
Business Services Manager
Department of Justice —Perth WA
- $124,673 - $137,399 a year
- Full-time
8d
Fraud Detection Officer Perth
Bankwest —Perth WA
- Full-time
- Remote
- Customer service
- Financial services
- Work from home
Administrative Assistant - Health Promotion
South Metropolitan Health Service —Fremantle WA
- $80,812 - $87,549 a year
- Part-time
2d
Security Training, Quality and Governance Manager
North Metropolitan Health Service —Nedlands WA
- $135,972 - $140,644 a year
- Full-time
- Human resources
6d
Customer Success Manager -Full time - Permanent - Perth, Australia
Recite Me —Perth WA
- 8 hour shift
- Hybrid work
- Data analysis skills
- Administrative experience
- Communication skills
- Health insurance
- Annual leave
Quick Apply
Senior Manager - CRM
Australia Red Cross —Perth WA
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Annual leave
4d
Project Support Officer
Department of Communities —Fremantle WA
- $99,134 - $104,044 a year
- Full-time
7d
Executive Manager
Western Australia Police Force —Perth WA
- $144,755 - $154,717 a year
- Full-time
- Management
- Leadership
- Employee assistance program
4d
Manager Contracts
Department of Health —East Perth WA
- $157,900 - $176,990 a year
- Full-time
12d
Retail Manager
DAF-Jones Lang LaSalle (WA) Pty Ltd —Perth WA
- Full-time
- AI
Quick Apply
6h
Research Support Officer
Child and Adolescent Health Service —Perth WA
- $80,812 - $90,832 a year
- Full-time
2d

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online manager jobs near fremantle, wa

Service Desk Manager

APM Group -
West Perth WA

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

ITIL Certification
Management
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full Job Description

Job Description

The Role

The Service Desk Manager is responsible for leading the IT Service Desk team to deliver high-quality, customer-focused technical support across Australia and New Zealand.

This role plays a critical part in ensuring the seamless operation of IT services, driving service excellence, and embedding continuous improvement across service delivery. You will act as a key escalation point, lead a high-performing team, and ensure alignment with ITIL best practices and organisational priorities.

Based in Perth or Melbourne, this role offers the opportunity to make a real impact in a fast-paced, global environment.

In this role you will:

Lead the day-to-day operations of the IT Service Desk, ensuring efficient, high-quality support delivery
Manage, coach, and develop a team of Service Desk Agents based across the country
Monitor and report on service performance, ensuring alignment with KPIs and SLAs
Act as the primary escalation point for complex or high-priority incidents
Drive continuous improvement initiatives to enhance user experience and service quality
Develop and maintain service desk processes, documentation, and knowledge base resources
Partner with internal IT teams and external vendors to deliver seamless end-to-end support
Oversee service desk tools and platforms (including ticketing and remote support systems)
Proactively manage stakeholder communication, service performance, and improvement initiatives

Skills you’ll bring:

6+ years’ experience in IT support, including 3+ years in a leadership or management role
Demonstrated experience managing a 24*7 service desk, working with external vendors and overflow services
Strong technical knowledge across Microsoft 365, Active Directory, desktop environments, and service management tools (e.g. ServiceNow)
Demonstrated experience leading and developing high-performing, customer-focused teams
Strong understanding of ITIL principles and service management frameworks (ITIL certification preferred)
Proven ability to manage service performance through KPIs, SLAs, and reporting
Excellent stakeholder management, communication, and conflict resolution skills
Strong problem-solving skills with a proactive, continuous improvement mindset

What’s in it for you?

Working with a global organisation, you’ll have the opportunity to shape and elevate IT service delivery across multiple regions and business units.

We offer flexible / hybrid working, access to the latest tools and technology, additional leave options, health discounts, and a comprehensive range of employee benefits.

About APM Group

We’re a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health, and wellbeing, and increased social participation.

When you join APM, you’ll have the opportunity to grow your career across global brands and geographies, while making a meaningful difference in people’s lives.

Ready to Join?

Click APPLY now and submit your application via our online recruitment platform.
For a confidential discussion, please contact Shane Bhan at [email protected].

At APM we are strengthened by diversity. We are committed to creating a workplace where everyone feels included, respected, and valued. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disability.

Quick Apply

Refine Your Search

online manager jobs in fremantle, wa

Service Desk Manager

FULL-TIME BACKPACKER MANAGER REQUIRED

Customer Service Officer

Operations Manager

Executive Assistant

Land Solutions, Right of Way Acquisition Specialist – Michigan

Executive Officer

Training Coordinator Disaster Preparedness and Management

Integrity Consultant

Business Services Manager

Fraud Detection Officer Perth

Administrative Assistant - Health Promotion

Security Training, Quality and Governance Manager

Customer Success Manager -Full time - Permanent - Perth, Australia

Senior Manager - CRM

Project Support Officer

Executive Manager

Manager Contracts

Retail Manager

Research Support Officer

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