In-Demand Director of process improvement Jobs in Fortitude Valley, Qld

Deputy Director-General, Customer Experience
Queensland Government —Brisbane QLD
- Contract
8d
Director of PMO, Transformation & Strategic Delivery
Minor Hotels —Brisbane QLD
- Full-time
- Health insurance
- Parental leave
Quick Apply
1d
Director, Learning Areas Branch
Queensland Government —Brisbane QLD
- Temporary
- Management
- Education
Child Development Program Research, Teaching and Training Manager
Queensland Government —Brisbane QLD
- Wellness program
13d
eDiscovery Client Services Associate Director
Epiq Systems, Inc. —Brisbane QLD
- Weekend availability
- Master's degree
- Bachelor's degree
- Conflict management
11d
Managing Director Asia Pacific
Accruent —Brisbane QLD
- Communication skills
Senior People and Culture Advisor
Moreton Bay College —Manly West QLD
- Part-time
- Recruiting
- Organisational skills
- Communication skills
Quick Apply
1d
Director, Divisional Program Office
Queensland Government —Brisbane QLD
6d
Consulting Director
InfoConsulting Group —Brisbane QLD
- Full-time
- Remote
- Salesforce
- Senior Secondary Certificate of Education
- Work from home
Quick Apply
17h
Deputy Director-General
Queensland Government —Brisbane QLD
- Contract
14d
Principal Project Officer - Kids and Families
Queensland Government —Brisbane QLD
- Full-time
8d
Executive Director - Workforce Services, Systems & Analytics
Queensland Government —Brisbane QLD
- Contract
- Leadership
Operations Manager - Brisbane
Indie Campers —Brisbane QLD
- Weekend availability
- English
- Leadership
- Communication skills
Quick Apply
10d
Executive Director - Living Working Services East
Compass Group Australia —Brisbane QLD
- Full-time
Director Aboriginal and Torres Strait Islander Liaison Officer (Identified)
Queensland Government —Brisbane QLD
- Bachelor's degree
- Leadership
11d
Account Coordinator - Corporate & Industry Partnerships
Domain Group —Fortitude Valley QLD
- Full-time
- Sales
- AI
- Marketing
- Parental leave
7d
Ambulatory Services Manager
Queensland Government —Brisbane QLD
- Temporary
- Leadership
- Communication skills
4d
Executive Support Officer
Queensland Government —Brisbane QLD
- Temporary
- Administrative experience
- Organisational skills
13d
Director, Senior Curriculum and Assessment Branch
Queensland Government —Brisbane QLD
- Temporary
- Management
- Education
Proposal Process Lead & Team Lead, AUA
Hatch —Brisbane QLD
- Marketing
- Microsoft Office
- Business development
Quick Apply
5d

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director of process improvement jobs near fortitude valley, qld

Deputy Director-General, Customer Experience

Queensland Government -
Brisbane QLD

Apply Now

Job Details

Contract
8 days ago

Full Job Description

You will:
Provide strategic leadership and direction to deliver exceptional customer service experiences across digital, in-person, and telephone channels, ensuring measurable improvements in customer satisfaction, operational efficiency, and accessible services for all Queenslanders.
Develop and implement a transformative reform agenda that drives a digital-first approach to service delivery and embeds seamless, customer-centric services that meet the needs of diverse communities.
Oversee the delivery and performance of customer service operations across all channels, ensuring services are efficient, effective, resilient and focused on customer outcomes.
Lead organisational transformation initiatives to build digital capability, improve staff engagement, and foster a culture of innovation and continuous improvement.
Promote service redesign and process simplification to improve efficiency, reduce complexity and deliver better outcomes for customers and government.
Lead and deliver a significant reform agenda to modernise customer service delivery, improve customer satisfaction and simplify service interactions.

The ideal candidate
You will be a senior executive leader with a strong record of achievement in strategic reform, customer experience and service transformation. To excel in this role, you will bring:

Proven ability to develop and implement a clear vision for customer experience transformation and long-term strategic direction across complex, multi-channel service environments, aligning teams and resources with organisational and government objectives.
Expertise in understanding customer needs and expectations, journey mapping, and feedback-driven design, with a demonstrated ability to translate insights into measurable improvements in customer experience at scale.
A track record of driving innovation and delivering reform programs to achieve strategic objectives, with the ability to foster a culture of creativity, continuous improvement, and customer-focused service delivery.
Extensive experience leading large-scale digital transformation initiatives, including the adoption of innovative technologies, self-service platforms, data analytics and automation tools to enhance service delivery and customer outcomes.
Proven experience in leading large-scale organisational change, building workforce capability, and supporting staff and stakeholders through transitions to achieve transformational outcomes.

Role requirements

Extensive experience in senior leadership roles, preferably within the public sector or a large, complex organisation.
Demonstrated expertise in customer experience, digital transformation, and service delivery.
The role may require occasional travel within Queensland.

Job Ad Reference: QLD/698124/26

Closing Date: Monday, 31st August 2026

Applications will remain current for a period of 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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Refine Your Search

director of process improvement jobs in fortitude valley, qld

Deputy Director-General, Customer Experience

Director of PMO, Transformation & Strategic Delivery

Director, Learning Areas Branch

Child Development Program Research, Teaching and Training Manager

eDiscovery Client Services Associate Director

Managing Director Asia Pacific

Senior People and Culture Advisor

Director, Divisional Program Office

Consulting Director

Deputy Director-General

Principal Project Officer - Kids and Families

Executive Director - Workforce Services, Systems & Analytics

Operations Manager - Brisbane

Executive Director - Living Working Services East

Director Aboriginal and Torres Strait Islander Liaison Officer (Identified)

Account Coordinator - Corporate & Industry Partnerships

Ambulatory Services Manager

Executive Support Officer

Director, Senior Curriculum and Assessment Branch

Proposal Process Lead & Team Lead, AUA

I want to receive the latest job alert for director of process improvement in fortitude valley, qld

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