In-Demand Incident manager Jobs in Eastern Creek, Nsw

SIAM Incident and Problem Manager
AC3 —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- SharePoint
Quick Apply
10d
Operations Manager
Forever Care Disability Centre —Bella Vista NSW
- $65,371.76 - $110,622.92 a year
- Full-time
- CRM software
- Management
- Budgeting
- Work from home
Quick Apply
Senior Facilities Manager
BGIS —Bella Vista NSW
- $150,000 - $170,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Referral program
Incident & SLA Governance Manager
Optus —Macquarie Park NSW
- Commuter assistance
- Parental leave
Manager Planning
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
8d
Telco Services Manager
Transport For NSW —Yennora NSW
- $158,393 - $177,399 a year
- Full-time
- No degree
- Negotiation
10d
Rail Station Team Leader
RATP Dev Australia —Orchard Hills NSW
- Full-time
- Customer service
- No degree
- Leadership
Quick Apply
Operational Officer Level 1
NSW Rural Fire Service —Regentville NSW
- $88,378 - $96,767 a year
- Full-time
- Recruiting
- Annual leave
9d
Incident Response Specialist
QBE —Parramatta NSW
- Full-time
- Hybrid work
- No degree
Technical Delivery Manager
Volkswagen Financial Services Australia —Chullora NSW
- Contract
- PMP
- No degree
- Agile
Tabatinga Venue Manager
Ingleburn RSL Sub-Branch Club Limited —Ingleburn NSW
- $70,000 - $80,000 a year
- Full-time
- Senior Secondary Certificate of Education
- No degree
- POS
- Free parking
- Employee discount
Quick Apply
12d
Assistant Manager - NEW SOUTH WALES
ALH Hotels —Kellyville Ridge NSW
- $79,500 - $82,500 a year
- Full-time
- Leadership
- Employee assistance program
Quick Apply
Project Officer
Environment Protection Authority —Sydney Western Suburbs NSW
- From $97,256 a year
- Full-time
- Research
- Working with children
- Recruiting
3d
National Manager Security
Linfox —Kemps Creek NSW
- Full-time
- Leadership
Duty Manager - Seven Hills
ALDI Stores —Seven Hills NSW
- $33.87 an hour
- Part-time
- Leadership
- Health insurance
- Parental leave
Quick Apply
Cleaning Supervisor – NSW
SKG Services Pty Ltd —Mount Druitt NSW
- $24.95 - $42.43 an hour
- Full-time
- Management
- Customer service
- Microsoft Office
- Travel reimbursement
Quick Apply
Frontline Operations Manager - Roadside Assistance
My NRMA —Sydney Olympic Park NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Employee discount
- Gym membership
Quick Apply
Security Officer
Certis Group —Mount Druitt NSW
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
- Opportunities for advancement
Problem Manager
Optus —Macquarie Park NSW
- Microsoft Excel
- Management
- Parental leave
8d
Assistant Manager - Castle Hill Tavern
Endeavour Group —Castle Hill NSW
- From $80,000 a year
- Full-time
- Leadership
- Employee assistance program

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incident manager jobs near eastern creek, nsw

SIAM Incident and Problem Manager

AC3 -
Sydney NSW

Quick Apply

Job Details

Full-time
$110,000 - $120,000 a year
10 days ago

Qualifications

Management
Incident management
Microsoft Office
Confluence
ITIL
SharePoint
ServiceNow
Communication skills
Negotiation

Full Job Description

$110-$120,000 + VR + Super + Benefits
50/50 WFH
#4 Best place to work in Australia

About AC3

At AC3, our purpose is to make technology real. For our customers, that means reliable services, clear ownership and calm coordination when it matters most.
We are looking for a SIAM Incident and Problem Manager to play a critical role for a State government customer.

You will act as the key point of contact for service providers and the customer across end-to-end Incident Management, Problem Management and Major Incident Management.

This role is about maturity, governance and follow-through. You will bring service providers together, coordinate response and restoration, drive post-incident review activity, and make sure Incident and Problem processes operate in the best interests of the customer.

What you will do

Own Incident Management on behalf of the customer and reduce the overhead required to keep incidents moving effectively.
Coordinate Major Incident response across service providers, customer stakeholders and internal teams.
Initiate and chair Major Incident bridge calls, including clear communications and governance.
Manage Post Incident Review activity and make sure improvements are captured, owned and acted on.
Review Incident and Problem tickets to identify gaps, non-conformance, aged tickets and opportunities for uplift.
Facilitate customer, provider and cross-functional forums that improve end-to-end service outcomes.
Produce regular Incident, Problem and governance reporting for customer and SIAM stakeholders.
Drive continual service improvement across Major Incident, Incident and Problem Management processes.

What you will bring

3+ years of experience in a SIAM end-to-end Service Management environment.
1+ year developing and implementing Incident and Major Incident Management processes.
Experience coordinating investigation and response activity across multi-service-provider environments.
Strong understanding of ITIL and its practical application in Incident Management.
Experience defining frameworks, workflows and governance practices for Incident Management.
Working knowledge of ServiceNow and Incident Management workflows.
Strong facilitation, stakeholder management, communication, negotiation, planning and reporting skills.
The ability to stay calm, structured and effective under pressure during high-impact incidents.

Nice to have

Experience with Service Desk and support best practice.
Experience with Microsoft Office, SharePoint, Confluence and ServiceNow ITSM.
SIAM Foundation or SIAM Professional certification.
Strong leadership qualities with the ability to influence across teams and providers.

Why You’ll Love It at AC3

Be part of a leading SIAM team shaping secure, integrated service delivery for major enterprises.
Work with cutting edge technology in a high trust, low ego environment.
Enjoy hybrid working flexibility, career growth pathways, and a culture that rewards initiative.
Live the AC3 Way - Work Wise, Work Humble, Work Honest.

Ready to Make Technology Real?

Apply now and join a company where collaboration, trust, and innovation drive everything we do.

Quick Apply

Refine Your Search

incident manager jobs in eastern creek, nsw

SIAM Incident and Problem Manager

Operations Manager

Senior Facilities Manager

Incident & SLA Governance Manager

Manager Planning

Telco Services Manager

Rail Station Team Leader

Operational Officer Level 1

Incident Response Specialist

Technical Delivery Manager

Tabatinga Venue Manager

Assistant Manager - NEW SOUTH WALES

Project Officer

National Manager Security

Duty Manager - Seven Hills

Cleaning Supervisor – NSW

Frontline Operations Manager - Roadside Assistance

Security Officer

Problem Manager

Assistant Manager - Castle Hill Tavern

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