In-Demand Service desk engineer Jobs in East Perth, Wa

Service Desk Engineer
Starboard IT —Perth WA
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick Apply
Service Desk Engineer
Telio Management GmbH —Perth WA
- Microsoft Office
- Agile
Level 2 Engineer (ICT Support Officer)
Integrated ICT —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Azure
Quick Apply
Level 2 Support Engineer - Projects Focused
Office Information Australia (OIA) —Perth WA
- Azure
- Administrative experience
- AWS
Associate Systems Engineer / Field Support
Kinetic IT —Perth WA
- Full-time
- Customer service
- In-person
- Communication skills
- Employee assistance program
- Employee discount
14d
Service Desk Engineer
New Era Technology —Perth WA
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
7d
Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Management
- Team management
Quick Apply
Senior Recruitment Consultant
NES Internal —Perth WA
- Contract
- Recruiting
- Communication skills
BI and Data Platform Analyst
Northern Star Resources Limited —Subiaco WA
- Full-time
- Customer service
- SQL
- Analysis skills
- Health insurance
- Parental leave
Product Engineer - Autonomous Systems
Modular Mining Systems Pty Ltd —Welshpool WA
- SQL
- Computer skills
Quick Apply
SMP Engineer — FIFO from Brisbane or Perth
HTS —Perth WA
- Temporary
- Engineering
- Bachelor's degree
- Construction experience
Quick Apply

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Service Desk Engineer

Starboard IT -
Perth WA

Quick Apply

Job Details

Full-time

Qualifications

Desktop support
Azure
Customer service
Microsoft Office
IT support
SharePoint
Communication skills

Full Job Description

Starboard IT About Us

Starboard IT is a Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. We work with our clients to understand their requirements and provide them with expert best approach IT consultation through to successfully deliver their IT projects. We are a collaborative team of driven, talented, technology loving individuals who enjoy the challenge of successfully delivering any task or projects well the from beginning to end.

Your next Move

Are you looking for your next exciting career opportunity?

Are you an engineer that loves being a consultant and working closley with clients?

Are you wanting to join a boutique MSP with a great culture, exposure to the latest and greatest tech and make an impact?

If this sounds has peaked your interest, perhaps this is the role for you -have a read thorugh the below and Apply NOW!

The opportunity

Starboard IT offers an exciting opportunity for an ambitious Service Desk Engineer who wants a progressive career in IT and be a part of a dynamic environment!

Our Service Desk Engineer role is customer facing and will require you to provide technical support across professional, consulting, and managed services practices.

You will provide L1-L3 IT support as part of the Service Desk team by being one of the points of escalation for clients and the team requiring technical assistance.

You will be involved in several projects and process improvement opportunities.

You will work collaboratively across all departments of the organisation. You will be responsible for providing MS service desk support, user administration, leading and implementing small projects.

Key Role Responsibilities

Responding to and resolving incoming IT queries via email and phone, or onsite (as required), both for customers and internal staff
Evaluating and taking necessary action (assessing, triaging, researching) to resolve incidents, requests and problems raised by customers.
Consulting with customers on most appropriate solutions to meet their requirements.
Ensuring all tickets are progressed & cleared within SLA – escalating L3 as appropriate
Diagnose and troubleshoot technical issues, including account setup and network configuration
Analysing and identifying root causes of major or recurring incidents, then proposing and implementing solutions to prevent them happening again.
Review, propose and implement solutions to remediate the root cause of major issues.
Being a proactive trouble-shoot and providing strategic solutions to a variety of technical issues.
Responding to queries accurately and quickly, with the ability to predict customer needs and requirements.
Participating in a rotating on-call roster to provide 24x7 coverage of critical incidents for our customers.

Skills & Requirements

Prior Level 1 IT support experience (preferably in a managed services environment)
Minimum of 3 years' experience in the IT industry
Experience with Office 365 and Azure AD technologies – including but not limited to Exchange, SharePoint, and Teams
Experience with core networking principles and technologies
Familiarity and experience working with on-premises, cloud and hybrid server environments
A high skill level of Windows and Mac desktop support
A "do whatever it takes" attitude complimented with a "do it right the first time" approach.
Excellent customer service skills, problem-solving and communication skills
Located in Perth, WA with the ability to attend client sites in Perth.
Australian residency, citizenship or a valid working visa.

What we Offer

Competitive salary
Training and development (we work with you on training re: certs and other areas of interest to grow your skills & devleopment)
Work with open minded and forward-thinking management. Bring your ideas!
Flexible hybrid working environment (work-from-home & on site)
Work life balance (because we understand people have lives outside of work)
Close knit team environment, we enjoy a good laugh together so bring your sense of humour
Fun social events; escape room challenges, fun Team games with banter about our love of cooking, eating & craft beers

If we are ticking all or most of your boxes, apply now or email us at [email protected]

Quick Apply

Refine Your Search

service desk engineer jobs in east perth, wa

Service Desk Engineer

Service Desk Engineer

Level 2 Engineer (ICT Support Officer)

Level 2 Support Engineer - Projects Focused

Associate Systems Engineer / Field Support

Service Desk Engineer

Service Team Lead / Manager

Senior Recruitment Consultant

BI and Data Platform Analyst

Product Engineer - Autonomous Systems

SMP Engineer — FIFO from Brisbane or Perth

Other jobs to consider

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