Long Jetty Mechanical | Busselton WA
Long Jetty Mechanical is one of the South West's leading independent European vehicle specialists, servicing and repairing Land Rover, BMW, Audi, Volkswagen, Mercedes-Benz, Mini, Renault and other prestige European brands.
Due to continued growth, we are seeking an experienced Automotive Service Advisor to join our award-winning team.
IMPORTANT – PLEASE READ BEFORE APPLYING
This is not an entry-level customer service position.
Applicants must have previous experience working within the automotive industry. Applications from candidates without automotive industry experience will not be considered.
Essential Requirements
· Previous experience as a Service Advisor, Workshop Administrator, Parts Interpreter or similar automotive industry role
· Strong understanding of vehicle servicing and repair processes
· Experience preparing estimates, quotations and repair recommendations
· Ability to communicate technical information clearly to customers
· Strong organisational and time management skills
· Excellent customer service and relationship-building abilities
· High attention to detail and accuracy
· Current driver's licence
· Availability to work Monday to Thursday, 7:30am – 5:30pm
Highly Desirable
· Previous experience working with European vehicles
· Experience in European specialist workshops or dealerships
· Knowledge of Land Rover, BMW, Audi, Volkswagen, Mercedes-Benz, Mini or Renault vehicles
· Experience using Mechanic's Desk
· Understanding of workshop scheduling, job allocation and technician productivity
· Knowledge of automotive parts sourcing and supplier networks
About the Role
As our Service Advisor, you will be the key link between our customers and workshop team.
Responsibilities include:
· Greeting and assisting customers
· Proven ability to identify customer needs, ask effective diagnostic questions, and obtain accurate information to support efficient workshop operations and first-time repair success.
· Booking vehicle services and repairs
· Preparing quotations and estimates
· Explaining repair recommendations and maintenance requirements
· Managing customer communications throughout the repair process
· Coordinating workshop bookings and scheduling
· Processing invoices and payments
· Liaising with technicians and parts suppliers
· Maintaining accurate job records within our workshop management systems
Why Join Long Jetty Mechanical?
Four-Day Work Week
Enjoy a genuine work-life balance with a permanent Monday to Thursday roster.
Industry-Leading Workshop
Work with one of the South West's premier independent European vehicle specialists.
Award-Winning Team
Join a professional, highly skilled and supportive team that takes pride in quality workmanship and customer service.
Modern Systems & Processes
Work within a structured, professional workshop environment with established systems and procedures.
Career Growth Opportunities
Be part of a rapidly growing business with exciting plans for the future.
Competitive Salary
Attractive remuneration package available based on experience and qualifications.
Ready to Apply?
If you have genuine automotive industry experience and are passionate about delivering exceptional customer service within a professional workshop environment, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your automotive industry experience to [email protected]
Applications without automotive industry experience will not be considered.
Pay: From $80,000.00 per year
Benefits:
Work Location: In person
