In-Demand Application support analyst Jobs in Docklands Vic

Level 2 Customer Application Support Analyst - Reflect & Recover
Civica —Ringwood VIC
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- SQL
- Work from home
Quick Apply
Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis
Binance —Melbourne VIC
- Full-time
- Remote
- SQL
- Analysis skills
- Financial services
Quick Apply
Business Process Analyst
Sundale Limited —Burnside VIC
- Up to $15,900 a year
- Full-time
- Presentation skills
- SDLC
- Annual leave
- Parental leave
13d
Junior Systems Analyst
RACV —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Administrative experience
- Communication skills
Front Office Services - Business Analyst (Investment Platforms) - 12 mths FTC
Janus Henderson —Melbourne VIC
- Hybrid work
- Data analysis skills
- SQL
- Organisational skills
Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)
Accenture —Melbourne VIC
- Full-time
- CRM software
- ERP systems
- Finance
- On-the-job training
Application Support Analyst
BAE Systems —Melbourne VIC
- Hybrid work
- Oracle
- SQL
FinCrime Analyst (Investigations)
Revolut —Melbourne VIC
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Senior Technology Solutions Specialist
Telstra —Melbourne VIC
- Full-time
- Azure
- DevOps
- SQL
Analyst - Enterprise Risk Advisory 5A
Genpact Australia Pty Ltd —Docklands VIC
- Full-time
- English
- Research
- Finance
Quick Apply
Senior Technical Consultant (Implementation)
ADP —Cremorne VIC
- Microsoft Excel
- Microsoft Office
- SQL
Level 2 Application Support Analyst - Education
Civica —Melbourne VIC
- Full-time
- Hybrid work
- SQL
- Analysis skills
- APIs
- Work from home
Quick Apply
5d
Managing Security Consultant - Penetration Testing (Spiderlabs)
LevelBlue LLC —Melbourne VIC
- Full-time
- Management
- Sales
- Senior Secondary Certificate of Education
Quick Apply
Channel Development Analyst - East South East Asia (ESEA)
AGCO Australia Limited —Sunshine West VIC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
- Employee stock purchase plan
- Professional development assistance
Quick Apply
12d
Associate Test Analyst
HUB24 —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Computer Science
- SQL
- Parental leave
Investigative Analyst, EPP - RITA, EPP - RITA
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Research
- Bachelor's degree
- Communication skills
WIM Investigator, AMSEC WIM
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Master's degree
- Analysis skills
Executive Assistant Investor Relations
4DMedical —Carlton VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Employee assistance program
Quick Apply
Applications Support Analyst
Epworth —Richmond VIC
- Full-time
- Analysis skills
- Scripting
Quick Apply
Business Analyst Lead
Leidos —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Leadership
- Annual leave

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Level 2 Customer Application Support Analyst - Reflect & Recover

Civica -
Ringwood VIC

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

Asset management
Salesforce
Maintenance
SQL
Analysis skills
ITIL
ServiceNow
Application support
SaaS
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Level 2 Application Support Analyst at Civica

As a Level 2 Customer Application Support Analyst, you will provide advanced support for Civica’s Reflect & Recover solution, helping customers resolve more complex application issues that require deeper investigation and technical analysis.

You will manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, and keep customers informed throughout the resolution process. You will work closely with Level 3 support, product, engineering, and technical operations teams to progress defects, enhancements, and more complex technical issues.

This role suits someone who enjoys problem-solving, customer support, and working across technical teams. It also provides the opportunity to contribute to knowledge base content, improve support processes, and mentor Level 1 analysts as part of a collaborative support environment

Requirements

What you will need to be successful in this role

Experience in application support, managing complex or escalated issues.
Demonstrated understanding of asset maintenance practices within a public-sector operating environment.
Experience supporting asset maintenance management systems used by a predominantly mobile or field-based workforce.
Familiarity with, or experience supporting, State-based asset maintenance contracts and associated operational frameworks.
Knowledge of field workforce operations, maintenance scheduling, work management processes, and asset lifecycle management principles.
Strong analytical and problem-solving capability
Ability to investigate incidents and identify root causes
Experience applying configuration changes, data fixes, or workarounds
Understanding of SaaS or cloud-based applications
Ability to interpret logs, data, and system behaviour
Clear and professional communication skills
Experience managing cases and customer updates end-to-end
Familiarity with ITIL processes (incident, problem, change)
Experience collaborating with cross-functional teams, including Support, Product, Engineering, and Technical Operations.
Exposure to service management platforms such as Salesforce or ServiceNow.
Basic SQL skills for data review and analysis.
Strong documentation and knowledge-sharing discipline.
Ability to coach, mentor, and support junior team members.

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

application support analyst jobs in docklands vic

Level 2 Customer Application Support Analyst - Reflect & Recover

Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis

Business Process Analyst

Junior Systems Analyst

Front Office Services - Business Analyst (Investment Platforms) - 12 mths FTC

Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)

Application Support Analyst

FinCrime Analyst (Investigations)

Senior Technology Solutions Specialist

Analyst - Enterprise Risk Advisory 5A

Senior Technical Consultant (Implementation)

Level 2 Application Support Analyst - Education

Managing Security Consultant - Penetration Testing (Spiderlabs)

Channel Development Analyst - East South East Asia (ESEA)

Associate Test Analyst

Investigative Analyst, EPP - RITA, EPP - RITA

WIM Investigator, AMSEC WIM

Executive Assistant Investor Relations

Applications Support Analyst

Business Analyst Lead

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