In-Demand Customer success manager Jobs in Darwin, Nt

Customer Success Manager
NEC Corporation —Darwin NT
- Management
- Communication skills
- Health insurance
- Parental leave
Customer Account Manager - HVAC
VAE Group —Winnellie NT
- Full-time
- HVAC
- Communication skills
- Time management
- Health insurance
- Employee assistance program
8d
STORE MANAGER - CASUARINA
Shaver Shop —Casuarina NT
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
Community Development Manager
Mission Australia —Darwin NT
- $103,000 a year
- Full-time
- Management
- Customer service
Bar Manager
Compass Group Australia —Darwin NT
- $91,812 a year
- Urgently hiring
- Communication skills
- Free food
Business Development Manager - Darwin
Diageo —Darwin NT
- Full-time
- Hybrid work
- Parental leave
- Employee discount
1d
STP Retail Merchandiser - Darwin - NT
CROSSMARK Australia —Darwin NT
- $34.34 an hour
- Temporary
- Customer service
- Merchandising
- Communication skills
- Paid training
Quick Apply
13d
Manager Compensation
Gallagher Bassett —Darwin NT
- Hybrid work
- Leadership
- Employee stock purchase plan
- Health insurance
Venue General Manager
Yo-Chi —Casuarina NT
- Full-time
- Hospitality
- Leadership
- Profit sharing
- Paid training
Assistant Manager - Darwin
The Body Shop Australia Pty Ltd —Darwin NT
- $60,499 - $60,500 a year
- Part-time
- Sales
- Organisational skills
- Leadership
- Employee discount
Quick Apply
Retail Sales & Oncourse Coordinator (Darwin)
Tabcorp —Darwin NT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Area Manager - Cairns based
Endeavour Group —Darwin NT
- Full-time
- Leadership
4d
Practice Manager
Bupa —Casuarina NT
- Full-time
- Management
- Leadership
- Communication skills
- Relocation assistance
- Health insurance
Department Manager
Kmart —Darwin NT
- No weekends
- Customer service
- Merchandising
- Leadership
12d
Site Supervisor
QinetiQ —Darwin NT
- Full-time
- CAD
- Research
- Microsoft Office
- Parental leave
Practice Manager
Sonic HealthPlus —Darwin NT
- Full-time
- CPR Certification
- Customer service
- Clinic
- Employee assistance program
- Gym membership
Branch Manager
RDO Equipment —East Arm NT
- Sales
- Heavy equipment operation
- Leadership
Manager, SQE
Crowley Maritime Corporation —Darwin NT
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operations Manager - Northern Territory
McMahon Services —Darwin NT
- Full-time
- ERP systems
- Construction experience
- Budgeting
- Relocation assistance
Drivers
Northline —Darwin NT
- Full-time
- Time management

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Customer Success Manager

NEC Corporation
Darwin NT

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Management
ITIL
Communication skills

Full Job Description

About the role
As a Customer Success Manager at NEC Australia, you will play a critical role in delivering Managed Services for a government client. Acting as the primary point of contact for core ITIL functions, you will be responsible for overseeing the delivery, performance, and governance of IT Services.

In this role, you will lead and manage a multidisciplinary Service Management team, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and a team of Service Improvement Analysts, ensuring ITIL-aligned processes are effectively executed and optimised.

You will work closely with the customer to address service issues, provide performance reporting, and ensure Service Delivery meets all contractual obligations, while driving continuous Service Improvement across all service management functions.

You will align NEC’s IT services with the customer’s strategic objectives, ensuring solutions are delivered efficiently, cost‑effectively, and in support of broader business goals.

What you'll be doing

Serve as the escalation for core ITIL functions for assigned customers, ensuring their ongoing success and satisfaction
Lead, mentor, and manage service management teams including Change Coordinators, Service Improvement Leads, Problem Coordinators , and a team of Service Improvement Analysts
Oversee Change, Problem, and Continual Service Improvement activities to ensure service stability, availability, and performance
Proactively identify and address customer needs, pain points, risks, and growth opportunities
Collaborate cross‑functionally with implementation, operations, and IT support teams to deliver exceptional customer experiences
Own service governance, including service reviews, reporting, and executive‑level presentations
Provide regular performance reporting and insights to customers and internal stakeholders
Drive continuous improvement initiatives to enhance service quality, efficiency, and customer outcomes
Ability to influence others and present compelling proposals

Skills & Experience

Proven success in a customer‑facing role within the Information & Communication Technology industry, ideally supporting managed services environments
Extensive experience in IT managed services or IT‑focused service delivery environments
Demonstrated capability leading, managing, and developing diverse operational and service management teams
Strong understanding of ITIL practices, particularly Change, Problem, and Continual Service Improvement
Exceptional communication and interpersonal skills, with the ability to build trusted relationships with stakeholders at all levels
Strong passion for delivering outstanding customer experiences and driving long‑term client success
Experience overseeing daily IT operations and service delivery in complex environments
Highly capable of engaging with technical specialists, senior leadership, and customer executives

What's in It for You?

Extra rewards - bonus and wellness days after 6 months
Wellbeing covered - health insurance discounts, EAP support, and wellbeing programs
Work–life perks - 14 weeks paid parental leave, extra leave options, and paid volunteer days
Everyday savings - retail, travel, entertainment and salary packaging benefits

Our Purpose

At NEC, we are committed to creating social values centered on safety, security, fairness, and efficiency, working towards a sustainable world where everyone can achieve their full potential.

If you're ready to join a dynamic and innovative team, apply now for this exciting Customer Success Manager role at NEC Australia Pty Ltd.

NEC is an equal opportunity employer that welcomes and encourages applications from all backgrounds, communities, and industries. We are committed to maintaining a diverse and supportive environment, so we can thrive together!

Apply Now

Refine Your Search

customer success manager jobs in darwin, nt

Customer Success Manager

Customer Account Manager - HVAC

STORE MANAGER - CASUARINA

Community Development Manager

Bar Manager

Business Development Manager - Darwin

STP Retail Merchandiser - Darwin - NT

Manager Compensation

Venue General Manager

Assistant Manager - Darwin

Retail Sales & Oncourse Coordinator (Darwin)

Area Manager - Cairns based

Practice Manager

Department Manager

Site Supervisor

Practice Manager

Branch Manager

Manager, SQE

Operations Manager - Northern Territory

Drivers

I want to receive the latest job alert for customer success manager in darwin, nt

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