In-Demand Application support analyst Jobs in Dandenong, Vic

Level 2 Customer Application Support Analyst - Reflect & Recover
Civica —Ringwood VIC
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- SQL
- Work from home
Quick Apply
Business Analyst - 2x positions
Department of Energy, Environment and Climate Action —Melbourne Eastern Suburbs VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Administrative experience
Application Analyst
BOUNCE —Glen Iris VIC
- Full-time
- Management
- Administrative experience
- Analysis skills
- Free parking
- Parental leave
Quick Apply
6d
Business Analyst
Revium —Cremorne VIC
- Full-time
- Writing skills
- Analysis skills
- Presentation skills
- Work from home
1d
FP&A Analyst
Lyka —Dandenong VIC
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
- Parental leave
Quick Apply
1d
Senior Technical Consultant (Implementation)
ADP —Cremorne VIC
- Microsoft Excel
- Microsoft Office
- SQL
Evidence and Performance Analyst
Ambulance Victoria —Melbourne Eastern Suburbs VIC
- Full-time
- Hybrid work
- Data analysis skills
- Databases
- SQL
8d
Senior Contract Support Analyst
The Salvation Army —Blackburn VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
6d
People Systems Business Analyst
Cabrini Health —Malvern VIC
- Up to $18,850 a year
- Full-time
- Hybrid work
- Analysis skills
- Commuter assistance
14d
Bid and Policy Analyst
The Salvation Army —Blackburn VIC
- Full-time
- Writing skills
- Bachelor's degree
- Business
- Parental leave
- Employee assistance program
Sales Systems Analyst
William Adams —Clayton VIC
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Health insurance
13d
QA Analyst
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- SQL
Clinical Application Analyst
Imaging Associates —Box Hill VIC
- Full-time
- Hybrid work
- Computer Science
- PMP
- EMR systems
Functional Analyst - Supply Chain
Officeworks —Chadstone VIC
- ERP systems
- SQL
- Analysis skills
- Employee assistance program
Data Analyst/ Statistician/Research Assistant
Monash Health —Clayton VIC
- Part-time
- Research
- University
- Machine learning
6d
Sales Systems Analyst
William Adams Pty Ltd —Clayton VIC
- Call employer
- CRM software
- Microsoft Excel
- Sales
- Health insurance
13d
Senior Business Analyst
Bayside City Council —Sandringham VIC
- $114,501.15 - $128,270.03 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Work from home
- Parental leave
10d
IT Analyst
Lyka —Dandenong VIC
- Hybrid work
- Management
- Communication skills
- Parental leave
Quick Apply
Fulfilment Systems Operations Manager
Kmart —Chadstone VIC
- Data analysis skills
- SQL
- Analysis skills
- Parental leave
8h
IT Business Analyst
Holmesglen Institute —Chadstone VIC
- $115,000 - $135,000 a year
- Full-time
- Management
- University
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
7h

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Level 2 Customer Application Support Analyst - Reflect & Recover

Civica -
Ringwood VIC

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

Asset management
Salesforce
Maintenance
SQL
Analysis skills
ITIL
ServiceNow
Application support
SaaS
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Level 2 Application Support Analyst at Civica

As a Level 2 Customer Application Support Analyst, you will provide advanced support for Civica’s Reflect & Recover solution, helping customers resolve more complex application issues that require deeper investigation and technical analysis.

You will manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, and keep customers informed throughout the resolution process. You will work closely with Level 3 support, product, engineering, and technical operations teams to progress defects, enhancements, and more complex technical issues.

This role suits someone who enjoys problem-solving, customer support, and working across technical teams. It also provides the opportunity to contribute to knowledge base content, improve support processes, and mentor Level 1 analysts as part of a collaborative support environment

Requirements

What you will need to be successful in this role

Experience in application support, managing complex or escalated issues.
Demonstrated understanding of asset maintenance practices within a public-sector operating environment.
Experience supporting asset maintenance management systems used by a predominantly mobile or field-based workforce.
Familiarity with, or experience supporting, State-based asset maintenance contracts and associated operational frameworks.
Knowledge of field workforce operations, maintenance scheduling, work management processes, and asset lifecycle management principles.
Strong analytical and problem-solving capability
Ability to investigate incidents and identify root causes
Experience applying configuration changes, data fixes, or workarounds
Understanding of SaaS or cloud-based applications
Ability to interpret logs, data, and system behaviour
Clear and professional communication skills
Experience managing cases and customer updates end-to-end
Familiarity with ITIL processes (incident, problem, change)
Experience collaborating with cross-functional teams, including Support, Product, Engineering, and Technical Operations.
Exposure to service management platforms such as Salesforce or ServiceNow.
Basic SQL skills for data review and analysis.
Strong documentation and knowledge-sharing discipline.
Ability to coach, mentor, and support junior team members.

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

application support analyst jobs in dandenong, vic

Level 2 Customer Application Support Analyst - Reflect & Recover

Business Analyst - 2x positions

Application Analyst

Business Analyst

FP&A Analyst

Senior Technical Consultant (Implementation)

Evidence and Performance Analyst

Senior Contract Support Analyst

People Systems Business Analyst

Bid and Policy Analyst

Sales Systems Analyst

QA Analyst

Clinical Application Analyst

Functional Analyst - Supply Chain

Data Analyst/ Statistician/Research Assistant

Sales Systems Analyst

Senior Business Analyst

IT Analyst

Fulfilment Systems Operations Manager

IT Business Analyst

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