In-Demand Bank customer service officers Jobs in Collingwood, Vic

Fraud Analyst
Bank Australia —Collingwood VIC
- Full-time
- Financial services
- In-person
- Parental leave
- Gym membership
Animal Management and Local Laws Support Officer
Merri-bek City Council —Coburg VIC
- $86,000 - $97,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
- Parental leave
9d
Finance Officer
LHR —Melbourne VIC
- $30 - $40 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
IT Support Officer
The GEO Group Australia Pty Ltd —Melbourne VIC
- $85,000 - $95,000 a year
- Part-time
- Microsoft Office
- SharePoint
- Free parking
2d
IT Support Officer
The GEO Group Australia —Melbourne VIC
- $85,000 - $95,000 a year
- Part-time
- Microsoft Office
- SharePoint
- Free parking
2d
Accounts Officer
Viktoria & Woods —Hawthorn East VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
Quick Apply
14d
Accounts Officer
KG Talent —Laverton VIC
- Full-time
- ERP systems
- Manufacturing
- Communication skills
Quick Apply
13d
Branch Manager
BankVic —Melbourne VIC
- Full-time
- Customer service
- Business development
- Financial services
- Parental leave
Coordinator Engineering and Works Planning
Merri-bek City Council —Hadfield VIC
- $114,000 - $128,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
- Parental leave
7d
Property Services Officer
Bank Australia —Collingwood VIC
- Full-time
- Parental leave
- Gym membership
2h
Assistant Manager
ANZ Banking Group —Melbourne VIC
- Full-time
- Communication skills
9d

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Fraud Analyst

Bank Australia -
Collingwood VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Parental leave
Gym membership

Qualifications

Financial services

Full Job Description

Posted: 17/06/2026

Closing Date: 17/07/2026

Job Type: Permanent - Full Time

Location: Head Office - Collingwood

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

We currently have a permanent, full-time opportunity for a Fraud Analyst - Customer Protection to join our Financial Intelligence Department. This role will be based in our Collingwood Head Office and will report to the Fraud Manager.

This position supports the protection of the bank and its customers from the inconvenience and financial loss of fraud and scam-related risks relevant to card, internet banking, scams, identity takeover, lending fraud and other payment channels. Assistance to other areas of Financial Intelligence will be required at times, including AML / CTF investigations and reporting.

Why join us

We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 14% super.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

Monitor fraud detection alerts and reports to detect fraud, prevent fraudulent attempts and recover fraudulently obtained funds
Investigate and complete simple fraudulent cases, including recovery of funds in line with relevant industry, scheme and/or code guidelines (such as ePayments code)
Maintain updates and communicate promptly, both verbally and in writing, with customers in relation to case status
Collaborate and liaise with third-party suppliers supporting the bank’s detection and prevention activity
Liaise with law enforcement officers, including police, and other financial institutions
Educate customers who have been victims of fraud or scam events
Actively contribute to team activities, including relevant training and continuous improvement

What you will bring

Experience in and passion for fraud and investigation
Banking sector exposure and experience, or relevant financial services
Customer orientation and focus on outstanding service
A positive, collaborative and team player attitude
Investigative, analytical and problem-solving aptitude
Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

Apply Now

Refine Your Search

bank customer service officers jobs in collingwood, vic

Fraud Analyst

Animal Management and Local Laws Support Officer

Finance Officer

IT Support Officer

IT Support Officer

Accounts Officer

Accounts Officer

Branch Manager

Coordinator Engineering and Works Planning

Property Services Officer

Assistant Manager

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