In-Demand Senior program manager Jobs in City Of Boroondara Vic

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Project Support Officer
Genus Infrastructure —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Tech & Product Specialist
TaylorMade —Clayton VIC
- $75,000 - $85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Senior Principal - Organizational Change Manager
Infosys Singapore & Australia —Melbourne VIC
- Full-time
- Hybrid work
Quick Apply
Senior Manager / Assoc Director, Quality Assurance
Gilead Sciences —Melbourne VIC
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Management Consulting - Expression of Interest
Grant Thornton Australia —Melbourne VIC
- Full-time
- Master's degree
- Business development
- Business Administration
- Parental leave
- Gym membership
Senior Capital Works Manager
City FM Australia —Mulgrave VIC
- Full-time
- Management
- Engineering
- Analysis skills
Quick Apply
10d
Senior Transformation Manager
Coles Group —Hawthorn East VIC
- Full-time
- Sales
- Free parking
- Employee stock purchase plan
14d
Working Capital, Senior Manager
Alvarez & Marsal —Melbourne VIC
- Microsoft Excel
- Management
- Finance
- On-the-job training
Senior Manager - Modern Slavery
The Salvation Army —Coburg North VIC
- Full-time
- Management
- No degree
- Social Work
- Annual leave
- Parental leave
Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Analysis skills
- Parental leave
Senior Industrial Relations Partner
Clario —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
Quick Apply
Expressions of Interest - Melbourne Management Roles
Sephora —Melbourne VIC
- Weekend availability
- Merchandising
- Microsoft Office
- Parental leave
- Employee discount
Senior Regional Facilities Manager & Vendor Contract Management
CSL Behring —Broadmeadows VIC
- Full-time
- Management
- English
- Master's degree
7d
ICT Senior Product and Project Manager
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Azure
- DevOps
- Health insurance
- Annual leave
Director Operational Analysis & Optimisation
Peter MacCallum Cancer Centre —Parkville VIC
- $145,000 - $190,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- SQL
- Annual leave
11d
Commercial Home & Investment Lending Executive - Melbourne, VIC
ANZ Banking Group —Melbourne VIC
- Full-time
- Management
- Sales
- Customer service
10d
Senior Performance Manager
Impressive —Cremorne VIC
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Communication skills
- Gym membership
- Referral program
Quick Apply
4d
Working Capital, Senior Manager
Alvarez and Marsal —Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- Finance
- On-the-job training
Senior Program Manager - Liquor & Tobacco Policy
Department of Justice and Community Safety —Melbourne City Centre VIC
- $191,084 a year
- Full-time
- Budgeting
4d

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

senior program manager jobs in city of boroondara vic

Senior Customer Success Program Manager

Project Support Officer

Tech & Product Specialist

Senior Principal - Organizational Change Manager

Senior Manager / Assoc Director, Quality Assurance

Management Consulting - Expression of Interest

Senior Capital Works Manager

Senior Transformation Manager

Working Capital, Senior Manager

Senior Manager - Modern Slavery

Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals

Senior Industrial Relations Partner

Expressions of Interest - Melbourne Management Roles

Senior Regional Facilities Manager & Vendor Contract Management

ICT Senior Product and Project Manager

Director Operational Analysis & Optimisation

Commercial Home & Investment Lending Executive - Melbourne, VIC

Senior Performance Manager

Working Capital, Senior Manager

Senior Program Manager - Liquor & Tobacco Policy

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