In-Demand Head of technology Jobs in Chullora Nsw

Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
4d
Program Director - IT Airline Operations
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- ERP systems
- Master's degree
- Work from home
Manager, Technical Solutions
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Work from home
Senior Engineer, Integration
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- AI
- Work from home
Senior Supply Chain Planner
King Living —Turrella NSW
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick Apply
Sales & Marketing Coordinator
Infopro Digital Services Limited —Kingsgrove NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Research
- Annual leave
Quick Apply
Group Engineering Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Leadership
- Parental leave
Quick Apply
Head of Safety | Senior Manager
PWC Australia —Sydney NSW
- Parental leave
IT Operations Manager
Gridsight —Kensington NSW
- $2,500 a month
- Full-time
- Hybrid work
- Management
Quick Apply
Assistant Building Manager | Strata (North West Portfolio/Parramatta Region)
Synergy —Parramatta NSW
- $75,000 - $85,000 a year
- Full-time
- Google Suite
- Management
- In-person
- Professional development assistance
- Referral program
Quick Apply
Head of IT APAC
Inspired —Sydney NSW
- Full-time
- Recruiting
- APIs
- Budgeting
Senior Sales Executive – Managed Print or Telecommunications Experience Essential
Techpay Australia —Macquarie Park NSW
- $100,000 - $150,000 a year
- Full-time
- Management
- Sales
- Business development
Quick Apply
14d
PeopleSoft Consultant
Delivery Centric Technologies —Sydney NSW
- Full-time
- ERP systems
- Databases
- SQL
Quick Apply
Dat - No must have criteria
Orange Box —Moore Park NSW
- $2,000 - $3,001 a month
- Full-time
- Hybrid work
- Writing skills
- AI
- Leadership
- Parental leave
Quick Apply
Head of Responsible Wagering
Picklebet —Sydney NSW
- Full-time
- Remote
- Writing skills
Quick Apply
Project Administrator [Pristine P&P Pty Ltd]
Pristine P&P Pty Ltd —Haymarket NSW
- $75,000 - $85,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Master's degree
Quick Apply
Cyber Learning Associate Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Senior Lead Consultant
Circana Australia —Blenheim Road NSW
- Contract
- Hybrid work
- Organisational skills
- AI
- Leadership
Quick Apply
10d
Casual Assistant Network Operations Coordinator
Southern Cross Austereo —Sydney NSW
- Rotating roster
- Remote
- In-person
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply

I want to receive the latest job alert for head of technology in chullora nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of technology jobs near chullora nsw

Building Manager jobs in Parramatta NSW

Head Of IT jobs in Sydney NSW

Senior Engineer jobs in Sydney NSW

Operations Coordinator jobs in Sydney NSW

Office Manager jobs in Sydney Nsw

Retail Manager jobs in Sydney Nsw

Delivery Manager jobs in Thebarton Sa

Delivery Manager jobs in Coburg Vic

Delivery Manager jobs in South West Sydney Nsw

Hotel Manager jobs in Herdsman Wa

Delivery Manager jobs in Coolangatta Qld

Bread ,delivery Driver jobs in Werribee Vic

Customer Specialist jobs in City Of Boroondara Vic

Customer Service Casual Pos jobs in Victoria

Customer Specialist jobs in Southern Highlands Nsw

Customer Service Rep 13 Month jobs in Gosford Nsw

Customer Specialist jobs in Miami Qld

Customer Specialist jobs in Altona North Vic

Customer Service No Experience Required jobs in West Melbourne Vic

Customer Service Roofing Supplies jobs in Sydney Nsw

Customer Advocacy Specialist

Virgin Australia -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
4 days ago

Benefits

Work from home
Insurance services

Qualifications

Organisational skills
Communication skills

Full Job Description

510035

Sydney, NSW, Australia
Brisbane, QLD, Australia
Melbourne, VIC, Australia

Full-Time (Permanent)

Closing on: Aug 30 2026

Brisbane based ideally – Sydney will be considered

We’re the airline that dares to be different. Bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower. We combine heart and smarts to deliver seamless, enjoyable experiences that put the fun back into flying and empower our guests with real choice.

What you will be doing:

We're now looking for a Customer Advocacy Specialist to join our highly respected team. If you thrive on solving complex problems, influencing positive outcomes and advocating for customers while balancing commercial and regulatory considerations, this is an opportunity to make a genuine impact.

Our Customer Advocacy team is responsible for resolving the airline's most complex, sensitive and high-profile customer matters. You'll become a trusted expert responsible for managing some of Virgin Australia's most challenging customer cases, working closely with senior leaders, operational teams and external stakeholders to resolve issues with empathy, professionalism and sound judgement.

Every case is different, requiring strong critical thinking, exceptional communication and the ability to balance customer advocacy with commercial, operational and regulatory obligations.

This will be important as the business readies itself for the introduction of the Aviation Industry Ombuds Scheme in 2026.

Reporting to the Head of Customer Advocacy, you'll also play an important role in identifying systemic issues and influencing improvements that enhance the customer experience. Other responsibilities include:

Manage Virgin Australia's most complex, high-risk and escalated customer complaints from end to end

Manage sensitive matters involving vulnerable customers, accessibility requirements and other complex customer circumstances, escalating legal, regulatory and reputational risks where appropriate.

Deliver fair, balanced and customer-focused resolutions while protecting the interests of the business

Liaise with internal stakeholders across Customer Experience, Airport Operations, Contact Centres, Commercial, Legal and Operational teams to gather information and resolve complex matters

Prepare high-quality written responses for customers, regulators and external dispute resolution bodies

Ensure complaints are managed in accordance with regulatory obligations, company policies and service standards

Support governance, reporting and continuous improvement initiatives across Customer Advocacy

You'll be great in this role if you have:

Experience managing complex customer complaints, escalations or dispute resolution cases in highly regulated environments

Outstanding investigation, problem-solving and decision-making skills

Exceptional written communication skills with the ability to prepare professional, high-quality correspondence

The confidence to navigate complex situations involving competing priorities and sensitive issues

Strong stakeholder management skills with experience influencing across multiple business areas

Excellent organisational skills with the ability to manage multiple high priority cases simultaneously

Experience managing Executive, Ombuds or regulatory escalations would highly desirable

Experience within aviation, travel, hospitality or another highly regulated customer environment would be favourable

Your Benefits & Beyond

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)

A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs

Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide

Cheaper hospitality, retail, technology, beauty and wellness services

Free counselling and access to a wellbeing app to support your physical, mental, social and financial health

‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

Next Steps:

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people.

Ready to apply?

We’re ready to hear from you. Apply now.

Apply Now

Refine Your Search

head of technology jobs in chullora nsw

Customer Advocacy Specialist

Program Director - IT Airline Operations

Manager, Technical Solutions

Senior Engineer, Integration

Senior Supply Chain Planner

Sales & Marketing Coordinator

Group Engineering Manager - Remote

Head of Safety | Senior Manager

IT Operations Manager

Assistant Building Manager | Strata (North West Portfolio/Parramatta Region)

Head of IT APAC

Senior Sales Executive – Managed Print or Telecommunications Experience Essential

PeopleSoft Consultant

Dat - No must have criteria

Head of Responsible Wagering

Project Administrator [Pristine P&P Pty Ltd]

Cyber Learning Associate Manager

Senior Lead Consultant

Casual Assistant Network Operations Coordinator

SVP Client Delivery & Regional Lead APAC

I want to receive the latest job alert for head of technology in chullora nsw

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected