In-Demand Customer support & client services occupations Jobs in Chatswood, Nsw

Manager Customer Service
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $152,677 - $167,562 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
11d
Exam Support Officer
NSW Education Standards Authority —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Customer service
- Senior Secondary Certificate of Education
- No degree
- Employee assistance program
12d
Team Leader Central Reservations
Office of Sport —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Management
- Sales
- Customer service
- Employee assistance program
6d
Senior Administration Coordinator
Nepean Blue Mountains Local Health District —Sydney NSW
- $71,072.43 - $73,287.41 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance program
5d
Events Coordinator
Property Workplace & Development —Sydney NSW
- $84,659 - $92,701 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Equipment Hire Assistant
Western Sydney Local Health District —Sydney NSW
- $69,286.88 a year
- Full-time
- Management
- Customer service
- Data entry
12d
Communications Officer
NSW Police Force —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
2d
Non-Clinical Aged Care Assessor
Western Sydney Local Health District —Sydney NSW
- $75,176.00 - $76,897.65 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
10d
Regional Conservation Officer
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $109,102 - $120,542 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
11d
Administration Officer (Lvl 3) - Drug Health Services - Perm FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $73,915.12 - $76,218.80 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Parental leave
2d
AMEP Home Tutor Scheme Placement Officer
TAFE NSW —Sydney Western Suburbs NSW
- $80,246 - $88,576 a year
- Full-time
- Microsoft Excel
- English
- Databases
6d
Senior Property Officer, Real Estate
NSW Trustee and Guardian —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Sales
- No degree
- Parental leave
- Employee assistance program
2d
Library Technician
Western Sydney Local Health District —Sydney NSW
- $79,795 - $94,033 a year
- Full-time
- Management
- Customer service
- Communication skills
5d
Administration Officer Level 3 - Mental Health Services
Western Sydney Local Health District —Sydney NSW
- $71,072.43 - $73,287.41 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
5d
Property Officer
NSW Trustee and Guardian —Sydney NSW
- $87,199 - $95,482 a year
- Full-time
- Parental leave
- Employee assistance program
2d
Charter Coach Driver - Northern Beaches
CDC NSW —Cromer NSW
- From $33.83 an hour
- Part-time
- Customer service
- Communication skills
- Commuter assistance
- Opportunities for advancement
Administration Officer Level 3 (leave-relief) | Permanent Full-time | Tresillian
Tresillian Family Care Centres —South Sydney NSW
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance program
11d
Nurse Unit Manager - Triage and Assessment Centre Intake and Referral Team
Nepean Blue Mountains Local Health District —Sydney NSW
- $143,997.20 a year
- Full-time
- Education
- Communication skills
- Nursing
- Employee assistance program
4d
Principal Lawyer - Prosecutions
Department of Customer Service —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
6d
Medical Diagnostic Radiographer (Level 3 Grade 1)
Western Sydney Local Health District —Sydney NSW
- $116,908.17 - $120,688.51 a year
- Full-time
- Customer service
- Communication skills
- Time management

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Manager Customer Service

Department of Climate Change, Energy, the Environment and Water -
Sydney Western Suburbs NSW

Apply Now

Job Details

Full-time
$152,677 - $167,562 a year
11 days ago

Benefits

Annual leave

Qualifications

Customer service

Full Job Description

Department of Climate Change, Energy, the Environment and Water

Reference number

551121

Occupation

Administration Officers, General Administration, Office Management, Management and Support, Technical Customer Service, Administration and Support

Work type

Full-Time

Location

Sydney - West, Statewide

Salary Information

Environment Officer Class 12

Closing date

15 July 2026 at 11:55pm

Do you want your work to make a difference for NSW?

Working to protect the state’s environment and heritage.

Ongoing full-time opportunity
Office location: Parramatta (or other BCT office in NSW upon negotiation and availability). Hybrid working supported
Salary relative to experience and ranges from $152,677 to $167,562 plus employer’s contribution to superannuation and annual leave loading

Join the Biodiversity Conservation Trust and play a key role in shaping how we deliver exceptional customer experiences that support the protection of NSW’s natural environment.

This is a targeted role under GSE Rule 26 and people with disability (as defined in

Disability Discrimination Act 1992

) are encouraged to apply.

About the role

As Manager Customer Service, you will lead and uplift the organisation’s customer service function—driving capability, systems, and culture to deliver consistent, high-quality support across multiple channels. You’ll manage and develop a small, high-performing team while partnering across the organisation to embed customer-centric practices and continuous improvement.

This is an exciting opportunity to influence how customer insights inform service design, operational delivery, and innovation—ensuring customers receive responsive, effective and trusted support.

Key responsibilities

Lead customer service operations, including the service desk team
Drive a culture of customer excellence and continuous improvement
Analyse performance data to identify trends, gaps, and opportunities
Collaborate across teams to build and enhance customer policies, systems and procedures
Coach and develop staff to achieve high performance and service standards.

About You

We are looking for someone who:

Is a confident and values-driven leader with experience managing customer service or client-facing teams
Brings a strong commitment to customer excellence and can embed a customer-centric culture across an organisation
Can use data, insights and feedback to identify trends, solve problems and drive continuous improvement
Is comfortable working in a complex environment, balancing competing priorities and stakeholder expectations
Has the ability to build strong relationships and collaborate effectively across teams and with external partners
Demonstrates sound judgement, initiative and the ability to translate strategy into practical outcomes
Is passionate about developing people, coaching teams and lifting capability

Key knowledge and experience

Demonstrated experience leading customer service or client facing teams in a complex service delivery environment, with a strong focus on service quality, responsiveness and continuous improvement.
Sound knowledge of contemporary customer service principles, including customer journey design, complaint handling, and the use of customer insights and data to drive service improvements.
Proven experience developing, implementing and monitoring customer service standards, procedures and performance measures to ensure consistent, high quality service outcomes.

For more information read the full Role Description: Manager Customer Service

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

The New South Wales Biodiversity Conservation Trust (BCT) is a not-for-profit statutory body, established under Part 10 of the Biodiversity Conservation Act 2016 and managed by a Board appointed by the Minister for the Environment.

The Trust’s roles are to support and encourage landholders to enter into agreements to conserve and protect biodiversity on private land, guided by the government’s Biodiversity Conservation Investment Strategy; secure biodiversity offsets when developers choose to pay into the Biodiversity Conservation Fund; and other activities that promote greater awareness of, appreciation and understanding of, biodiversity and the importance of conserving it.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

Participation in the NSW Biodiversity Offsets Scheme (BOS) and the BCT’s private land conservation (PLC) programs

The successful applicant for this role will be required to declare any conflict of interests related to the Biodiversity Offsets Scheme, as defined in the Biodiversity Offsets Scheme Conflict of Interests Protocol. This ensures the department is made aware of potential conflicts of interest so they can be appropriately managed.

Where an applicant has a high-risk “defined interest” in the Biodiversity Offsets Scheme, they may be required to divest this interest before being employed by the department.

If you think you might have a conflict of interest related to the scheme, or you are unsure, please discuss this with the hiring manager.

The Department is committed to protecting the public interest and public trust in the exercise of its functions. These values, together with transparency and accountability, are integral to the administration of the Biodiversity Offsets Scheme. For more information, please contact the hiring manager.

The BCT also has restrictions on staff participation in its funded PLC programs. No additional funding, beyond that already agreed to by the BCT, may be sought or approved during time as a BCT employee or for a 12-month period following termination of employment.

If you (or a close family member) participate in the BOS scheme or already hold a funded agreement with the BCT and require further information before submitting your application, please contact the hiring manager.

What we can offer you

The BCT is a great place to expand your career and grow your skills and knowledge. Here are some of our benefits:

A great, friendly culture that cares about each other and the environment we work to protect
Accrued days off in addition to Annual Leave
Corporate wellbeing programs, including the Fitness Passport
A range of learning and development opportunities
Hybrid, flexible work arrangements

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

Applications close Wednesday 15th July 2026 at 11:55PM.

Should you require further information about the role please contact Claire Parkes via [email protected] or on 0413 580 591

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

Our commitment to a diverse and inclusive workplace.
How we encourage and support people with disability
Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition team by emailing [email protected] or contacting Lila Snow on 02 9995 5095 (please mention reference number 55112.

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at [email protected] for a yarn.

Find the BCT on Facebook, Instagram, and LinkedIn.

Apply Now

Refine Your Search

customer support & client services occupations jobs in chatswood, nsw

Manager Customer Service

Exam Support Officer

Team Leader Central Reservations

Senior Administration Coordinator

Events Coordinator

Equipment Hire Assistant

Communications Officer

Non-Clinical Aged Care Assessor

Regional Conservation Officer

Administration Officer (Lvl 3) - Drug Health Services - Perm FT

AMEP Home Tutor Scheme Placement Officer

Senior Property Officer, Real Estate

Library Technician

Administration Officer Level 3 - Mental Health Services

Property Officer

Charter Coach Driver - Northern Beaches

Administration Officer Level 3 (leave-relief) | Permanent Full-time | Tresillian

Nurse Unit Manager - Triage and Assessment Centre Intake and Referral Team

Principal Lawyer - Prosecutions

Medical Diagnostic Radiographer (Level 3 Grade 1)

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