In-Demand Counter manager Jobs in Carseldine Qld

Senior Client Advisor, Multi Site-Kippa Ring
Amplifon —Kippa-Ring QLD
- Full-time
- Communication skills
Quick Apply
R&D Lead
Opella Healthcare Group —Virginia QLD
- Full-time
- Doctoral degree
- English
- Education
Head of Commercial
Opella Healthcare Group —Virginia QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Warehouse Operator & Counter Sales (Gyprock) - Narangba, QLD
CSR —Narangba QLD
- Overtime
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Senior Manager, AML/CTF
BDO —Brisbane QLD
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Health insurance
- On-the-job training
Administration Officer
Queensland Government —Brisbane QLD
- Temporary
- Leadership
3d
Manager Product Performance & Optimisation
Bank of Queensland —Newstead QLD
- Full-time
- Financial services
- Parental leave
- Employee assistance program
Customer Relationship Specialist - The Gap
Bank of Queensland —The Gap QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Retail Pharmacy Assistant CWH Kedron QLD
Chemist Warehouse —Kedron QLD
- Part-time
- Communication skills
- Employee assistance program
- Employee discount
Senior Analytical Development Chemist
Opella Healthcare Group —Virginia QLD
- Full-time
- Doctoral degree
- Master's degree
- No degree
QA Systems & Compliance Lead
Opella Healthcare Group —Virginia QLD
- Full-time
- Management
- Engineering
- Master's degree
Customer Relationship Specialist - Chermside
Bank of Queensland —Chermside QLD
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
Business Development Manager
Bank of Queensland —Newstead QLD
- Full-time
- Parental leave
- Employee assistance program
NAPA Mining Coordinator - Coopers Plains
NAPA —Coopers Plains QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
Quick Apply
12d
HSE Coordinator
Opella Healthcare Group —Virginia QLD
- Full-time
- Manufacturing
- Communication skills
5d
Customer Relationship Specialist - 116 Queen Street
Bank of Queensland —Brisbane QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
3d
Department Manager - Manly West QLD
Bunnings —Manly West QLD
- Weekend availability
- Leadership
- Café
- Parental leave
Customer Relationship Specialist - Mt Gravatt
Bank of Queensland —Mount Gravatt QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
11d
BDM - Enterprise Solutions
Wesco —Brisbane QLD
- Urgently hiring
- Business development
- Analysis skills
- Communication skills
Customer Service Advisor
Zeder Corporation —Capalaba QLD
- Full-time
- Customer service
- Employee discount
Quick Apply
14d

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Senior Client Advisor, Multi Site-Kippa Ring

Amplifon -
Kippa-Ring QLD

Quick Apply

Job Details

Full-time

Qualifications

Lead generation
Communication skills

Full Job Description

At Amplifon, we're not just about hearing aids; we empower people to rediscover all the emotion of sound. With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.

Our Mission:

We transform the way hearing healthcare is perceived and experienced worldwide, making it a natural choice for people to seek the superior care and expertise of our hearing care professionals.

We strive to understand the unique needs of every customer, delivering the very best solutions and an outstanding experience.

We attract, develop, and empower the most talented people, who share our ambition to change the lives of millions of people across the world.

About the Role

The Senior Client Advisor(SCA) is a key reference point for the Area Manager (AM) in ensuring exceptional customer service to our Clients, showing high operational problem solving and coordination, developing and coaching other Client Advisors in the cluster of clinics assigned. The SCA will assist the AM with the recruitment, retention and upskilling of Client Advisors in liaison with the Training team. The SCA will be required to achieve business objectives by creating and optimising commercial opportunities and coordinating diaries and store activities for maximum productivity.

Function:

Instore Operational Excellence

; Act as a point of reference for the Client Advisor (CA) in the assigned clinics to proactively address operational and front office issues related to systems.
; Work with the Area Manager, plan the launch of initiatives and tosupport the fast uptake of new processes amongst the cluster CA teams.

Recruiting, Coaching and Developing

; Support the recruitment and the onboarding of CAs within the cluster
; Act as role model to team as an early adoptorand positive ambassador for business initiatives.
; Coach and mentor other CAs in the cluster of clinics relating to best practice and new business initiatives

Co-ordinating and scheduling

; CA scheduling (to ensure enough cover for screening, off-sites etc) and management of CA sick and annual leave cover
; Roving between clinics to provide resourcing coverage where required
; Any other duties as reasonably required

Diary Management

; Ensure optimum diary management with maximum appointment volume and mix of appointments in order to meet business and customer requirements. Looking ahead in the diary, using available reports and confirming and re-arranging appointment times as necessary to increase productivity.

Customer service

; Be a role model for the highest quality service and assistance to all customers
; Manage and respond promptly to all customer enquires over the phone and in person
; Acknowledge and resolve customer complaints and uphold client privacy and consents
; Educate and assist customers with using and servicing their devices and accessories and perform minor repairs

Sales and Administration

; Process customer sales over the counter. Order, receive and manage clinic stock
; Review clinic reports such as outstanding money report, unreleased orders/sales to ensure correct processes are followed and revenue flow is optimised in all allocated clinics.
; Monitor sales reports throughout the month and assist with action plan to achieve forecast.

Lead Generation

; Undertake data mining and customer follow up to book appointments and maintain diary productivity.
; Conduct screening to identify clients needing hearing assessment and book assessments accordingly.
; Utilise and coach on other methods of lead generation including friend get friend programmes, flyeringand outreach.

What are we looking for?

; Excellent communication and listening skills
; A passion for service excellence
; Ability to communicate clearly and concisely
; Track record of success within the Client Advisor role

** Please note that you must have a licence and reliable vehicle as this is a mutli-site role which will require frequent travel between clinics in the area!

Competencies Required for the role:

; Customer Service
; Problem Solving
; Take controlled risk
; Motivation and Empowerment
; Coaching and Development

When you work at Amplifon you can expect more as well. We offer an open and supportive work environment with the opportunity to work with a rich portfolio of multi-brand products and proprietary protocols. At Amplifon your success is important to us which is why we provide development opportunities and recognition programs as well. So, if you are looking for a career that will challenge you and give you plenty of opportunities to work on exciting projects then apply today.

APPLY NOW...we would love to hear from you!

Quick Apply

Refine Your Search

counter manager jobs in carseldine qld

Senior Client Advisor, Multi Site-Kippa Ring

R&D Lead

Head of Commercial

Warehouse Operator & Counter Sales (Gyprock) - Narangba, QLD

Senior Manager, AML/CTF

Administration Officer

Manager Product Performance & Optimisation

Customer Relationship Specialist - The Gap

Retail Pharmacy Assistant CWH Kedron QLD

Senior Analytical Development Chemist

QA Systems & Compliance Lead

Customer Relationship Specialist - Chermside

Business Development Manager

NAPA Mining Coordinator - Coopers Plains

HSE Coordinator

Customer Relationship Specialist - 116 Queen Street

Department Manager - Manly West QLD

Customer Relationship Specialist - Mt Gravatt

BDM - Enterprise Solutions

Customer Service Advisor

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