In-Demand Helpdesk support Jobs in Caringbah, Nsw

Graduate IT Support & AI Solutions Analyst
Eight Ball Tech Group —Caringbah NSW
- Azure
- Education
- Bachelor's degree
Quick Apply
6d
Helpdesk Analysts
Tecala —Sydney NSW
- From $7,500 a month
- Full-time
- In-person
- Profit sharing
- Relocation assistance
Quick Apply
1d
ICT Support Technicians nec
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Management
- Software troubleshooting
- Work from home
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Information Management Cadet
Georges River Council —Hurstville NSW
- $54,529.18 - $62,466.14 a year
- Part-time
- Microsoft Office
- Bachelor's degree
- Computer skills
- Employee assistance program
12d
IT Support Representative
King Living —Turrella NSW
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
4d
IT Field Services Technician (Casual/Part Time)
E-Flo Computers Pty Ltd —Sydney NSW
- $60,000 - $70,000 a year
- Part-time
- English
- In-person
- Communication skills
Quick Apply
Business Systems Support Helpdesk Officer
TAFE NSW —South Sydney NSW
- $80,246 - $88,576 a year
- Temporary
- Communication skills
11d
Contact Centre / Helpdesk Consultant – Modus Projects
Modus Projects —Sydney NSW
- From $5,800 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Network Administrator
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Management
- Computer Science
- Administrative experience
- Work from home
Quick Apply
Network Analyst / Computer Network and Systems Engineer
Expert Education and Visa Services —Sydney NSW
- $81,000 - $86,000 a year
- Full-time
- Management
- Administrative experience
- AWS
Quick Apply
11d
Hardware Technician
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Software troubleshooting
- Organisational skills
- Communication skills
- Work from home
Quick Apply
IT Helpdesk Support Technician (Tier 2)
Southern Cross Integrated IT Services Corp —Sydney NSW
- $70,000 - $85,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
8d
Information and Communications Technology Support
Innowood Australia Pty Ltd —Pyrmont NSW
- $80,000 - $90,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick Apply
4d
Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
6d
IT Desktop Support Technician
Live Nation —Sydney NSW
- Full-time
- Microsoft Office
- AI
Applications Support Analyst
Charter Bridge Consulting —Sydney NSW
- Full-time
- SQL
- SharePoint
System Administrator
FP Markets —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Financial services
- Communication skills
Quick Apply
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
Quick Apply
Onsite Associate IT Support
Okta —Sydney NSW
- Google Suite
- In-person
- AI
Legal Operations Assistant
LegalVision —Surry Hills NSW
- Full-time
- Hybrid work
- Management
- No experience needed
- Administrative experience
- Parental leave
Quick Apply

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helpdesk support jobs near caringbah, nsw

Graduate IT Support & AI Solutions Analyst

Eight Ball Tech Group
Caringbah NSW

Quick Apply

Job Details

Casual
6 days ago

Qualifications

Azure
Education
Bachelor's degree
Driver Licence
AI

Full Job Description

About us

Eight Ball Tech Group is an Australian managed service provider that manages the technology, security, and AI capabilities for corporate and professional services clients. We sit at the point where solid, reliable IT support meets genuinely useful automation — we run the helpdesk, we harden the infrastructure, and we design and build the AI solutions that make our clients' businesses run better.

We're growing, and we're looking for a sharp recent graduate who wants to learn both halves of that picture: real-world IT support and applied AI.

The opportunity

This is a rare role that blends two worlds.

On the EBTG side, you'll learn the fundamentals of how a professional MSP runs — handling Level 1 helpdesk tickets, running remote sessions, writing clean documentation, reviewing and understanding code, and contributing to our own internal tools and AI solutions.

On the client side, you'll eventually be embedded two days a week onsite with one of our key clients in the Sydney CBD — a professional services firm. There, you'll learn the fundamentals of their domain (including tax practice) well enough to research, design, analyse and build AI solutions and automations for both their internal teams and their own clients. You'll also be the person who keeps up with the latest in AI and turns that knowledge into workshops and training sessions that bring others along with you.

You'll be supported, mentored and given room to grow — but you'll also be trusted to represent us professionally in front of large corporations and senior stakeholders from early on.

What you'll be doing

Level 1 IT support & helpdesk

Working through support tickets, troubleshooting, and resolving Level 1 issues end to end
Running remote support sessions with clients and end users
Writing and maintaining clear, accurate documentation
Escalating thoughtfully when an issue needs a higher tier

AI solutions — research, design & build

Researching, designing, analysing and building AI solutions and automations for internal use and for clients
Working hands-on with LLMs and modern AI tooling to solve real business problems
Reviewing, understanding and analysing code as part of building and maintaining these solutions

Client engagement & enablement

Spending time onsite with our Sydney CBD client, learning their business (including tax practices) deeply enough to build genuinely useful solutions
Running workshops and training sessions to educate teams on AI tools, capabilities and best practices
Staying across the latest advancements in AI and translating them into practical guidance

Internal solutions

Contributing to EBTG's own internal tools, automations and AI projects

What we're looking for

We care more about how you think, communicate and learn than about a long CV. You'll be a strong fit if you can tick most of these:

You present and carry yourself professionally. You're comfortable in front of large corporations, senior stakeholders and managers, and you make a good impression.
You communicate clearly at every level. You can explain the same thing to a non-technical stakeholder, a busy manager, and a technical specialist — and pitch it right for each of them.
You understand Level 1 IT support. You have a solid grasp of common Level 1 frameworks, issues, problems, solutions and technologies, and you know how to work a ticket.
You understand AI. You have a solid foundational understanding of AI and LLMs — how they work, how AI solutions are designed and developed, and how they're used well (and where they aren't).
You learn fast. You adapt quickly to new situations, absorb information thoroughly, and you're genuinely keen to learn and upskill.
You're patient, thoughtful and kind. You treat clients, colleagues and end users with care — especially when they're stressed or non-technical.

Nice to have (not essential):

Some coding experience or coursework, and comfort reading and reasoning about code
An interest in professional services, finance or tax
Any exposure to MSP tools, IT support platforms, or cloud (Microsoft 365 / Azure)

The details

Based at our Caringbah office, with an eventual move to two days a week onsite at our client in the Sydney CBD
Casual/part-time to start, with a genuine path to full-time as you grow into the role
Applicants must be an Australian citizen
Applicants must have a full driver's license
Final-Year student or recent graduate with a recognised minimum 3-year degree
A genuine mentorship and growth path across both enterprise IT and applied AI — two of the most valuable skill sets you can build right now
Real responsibility and real exposure to senior stakeholders, not years of waiting

Ability to commute/relocate:

Caringbah NSW 2229: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor Degree (Required)

Work Authorisation:

Australia (Required)

Willingness to travel:

50% (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in caringbah, nsw

Graduate IT Support & AI Solutions Analyst

Helpdesk Analysts

ICT Support Technicians nec

Information Management Cadet

IT Support Representative

IT Field Services Technician (Casual/Part Time)

Business Systems Support Helpdesk Officer

Contact Centre / Helpdesk Consultant – Modus Projects

Network Administrator

Network Analyst / Computer Network and Systems Engineer

Hardware Technician

IT Helpdesk Support Technician (Tier 2)

Information and Communications Technology Support

Service Desk Analyst

IT Desktop Support Technician

Applications Support Analyst

System Administrator

Group Senior Helpdesk Analyst

Onsite Associate IT Support

Legal Operations Assistant

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