In-Demand Service desk analyst Jobs in Canberra Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
11d
Assistant Data Analyst | Full-time Permanent
City and Environment —Canberra ACT
- $95,722 - $100,956 a year
- Full-time
- Hybrid work
14h
Service Desk Analyst
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
3d
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Service Desk Analyst (Technical Support Administrator)
Leidos —Canberra ACT
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Annual leave
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
ICT Security Analyst
Fujitsu —Barton ACT
- Management
- Organisational skills
- Communication skills
Project Financial Accountant
Accenture —Canberra ACT
- Full-time
Business Analyst
Unisys —Canberra ACT
- Full-time
- Writing skills
- Analysis skills
- Software development

Other jobs to consider

Find your next job by exploring related positions.

Retail Merchandiser - Gungahlin - ACT
CROSSMARK Australia —Gungahlin ACT
If you're a busy mum looking to pick up some part-time hours, but the thought of sitting behind a receptionist desk, plugging away at data entry, taking…
$34.34 an hour
Quick Apply
14d
ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.
$80,000 - $90,000 a year
Quick Apply
11d

I want to receive the latest job alert for service desk analyst in canberra act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near canberra act

Data Analyst jobs in Canberra ACT

Business Analyst jobs in Canberra ACT

Support Worker No Experience Disability jobs in Wollongong Nsw

Desktop Support Technician jobs in Melbourne Vic

Disability Support Worker jobs in Wollongong Nsw

Disability Support Worker jobs in Sunshine Coast Qld

Desktop Support Technician jobs in Alexander Heights Wa

Data Analyst jobs in Studfield Vic

Commercial Analyst jobs in Sydney Nsw

Data Analyst jobs in Northern Territory

Data Analyst jobs in Sydney Nsw

Data Analyst jobs in Miranda Nsw

Business Analyst, Internship jobs in Sydney Nsw

Service Desk Analyst jobs in Carlton Vic

Service Desk Analyst jobs in Brisbane Qld

Food Service Assistant jobs in Melbourne Vic

Data Analyst Meat & Livestock Australia jobs in North Sydney Nsw

Service Desk Analyst jobs in Doreen Vic

Programmer Analyst jobs in Box Hill Nsw

Service Desk Analyst jobs in Pooraka Sa

ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
11 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

service desk analyst jobs in canberra act

ICT Customer Support Officer – Service Desk Analyst

Assistant Data Analyst | Full-time Permanent

Service Desk Analyst

Help Desk Engineer

Service Desk Analyst (Technical Support Administrator)

Desktop Engineer - Canberra

ICT Security Analyst

Project Financial Accountant

Business Analyst

Other jobs to consider

I want to receive the latest job alert for service desk analyst in canberra act

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected