In-Demand Communications manager Jobs in Canberra Act

Support Escalation Manager
Microsoft —Canberra ACT
- Full-time
- Azure
- Management
- Customer service
Communications Manager
Parliament of Australia —Canberra ACT
- $104,802 - $118,939 a year
- Full-time
2d
Executive Assistant - Organisational Development
CSIRO —Canberra ACT
- $100,000 - $113,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Care Partner
Right At Home Canberra ACT —Canberra ACT
- $83,000 - $88,000 a year
- Full-time
- CPR Certification
- Nursing
- First Aid Certification
- Travel reimbursement
- Professional development assistance
Quick Apply
Programs Facilitator | Full-time Permanent
Justice and Community Safety —Canberra ACT
- $102,657 - $116,592 a year
- Weekend availability
- Communication skills
12d
Office Manager
Canberra Discount Chemicals —Mitchell ACT
- $80,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
Quick Apply
Residential Care Officer
Access Lifecare —Canberra ACT
- $70,000 - $80,000 an hour
- Full-time
- No degree
- In-person
- Care plans
Quick Apply
Client Engagement Manager
Cordial Care Services —Belconnen ACT
- $35 - $40 an hour
- Part-time
- Medical office experience
- Microsoft Office
- Administrative experience
Quick Apply
Studio Manager - Dickson
Viva Leisure Group —Greater Canberra ACT
- Full-time
- Microsoft Word
- CRM software
- CPR Certification
- Parental leave
- Gym membership
11d
Project Manager - Expression of Interest (EOI)
KBR —Canberra ACT
- Full-time
- Agile
- Communication skills
- Parental leave
12d
Program Officer, QIF
Palladium Group, Inc. —Canberra ACT
- Full-time
- Administrative experience
- Working with children
- No degree
13d
Senior Project Manager (Part-Time)
Viasat, Inc. —Canberra ACT
- Part-time
- Management
- PMP
- Microsoft Office
Retail Manager
Zambrero —Erindale Centre ACT
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick Apply
Facilities Coordinator
JLL —Canberra ACT
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Facilities Coordinator – Emergency Management
JLL —Canberra ACT
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
FCBT - Travel Manager - Remote, Australia
Flight Centre Business Travel (FCBT) —Canberra ACT
- From $75,000 a year
- Full-time
- Remote
- Communication skills
- Health insurance
- Parental leave
Enrolment Manager
Trinity Christian School —Wanniassa ACT
- Full-time
- Microsoft Office
- Databases
- Business development
- Annual leave
- Employee assistance program
21h
Merchandisers - Asahi Lifestyle Beverages - Canberra
STRIKEFORCE AMC —Canberra ACT
- Organisational skills
- Time management
Schools Manager
The Department of Parliamentary Services —Canberra ACT
- $101,168 - $113,706 a year
- Weekend availability
- Communication skills
- Gym membership
2d
Business Development and Regional Manager
Etraveli Group —Canberra ACT
- Hybrid work
- Marketing
- Master's degree
- Administrative experience

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Support Escalation Manager

Microsoft -
Canberra ACT

Apply Now

Job Details

Full-time

Qualifications

Azure
Management
Customer service
Master's degree
Bachelor's degree
Security
Business

Full Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution: Act as an internal expert to resolve longer-running, sensitive, or escalated issues and identify and build relationships with internal and external teams to resolve customer issues.
Lead strategic projects and provide informal coaching and mentorship to less experienced Support Escalation Managers and coordinate resources and establish relationships to remediate future issues.
Collaboration: Leverage relationships to remove roadblocks and develop written protocols for issue resolution.
Identify reoccurring roadblocks and escalate as needed and manage escalated issues and ensure existing processes don’t hinder resolution.
Communication: Manage customer and field expectations around issue response and keep stakeholders informed on issue response and resolution and build strategic relationships with internal teams and partners.
Process Improvement: Surface feedback and identify systematic issues and lead process improvement efforts and review retrospective summaries and resolve recurring or sensitive issues.
Vendor Relationships: Own and lead relationships with outsource vendors.

Qualifications

Required Qualifications:

Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience
o OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience
o OR 9+ years technology industry, customer service, or related experience
o OR equivalent experience

Additional Required Qualifications:

Australian Citizenship REQUIRED
Experience working with Microsoft products and services.
Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals)
Prior Incident and escalation management experience
Proficient in C-level stakeholder management

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

communications manager jobs in canberra act

Support Escalation Manager

Communications Manager

Executive Assistant - Organisational Development

Care Partner

Programs Facilitator | Full-time Permanent

Office Manager

Residential Care Officer

Client Engagement Manager

Studio Manager - Dickson

Project Manager - Expression of Interest (EOI)

Program Officer, QIF

Senior Project Manager (Part-Time)

Retail Manager

Facilities Coordinator

Facilities Coordinator – Emergency Management

FCBT - Travel Manager - Remote, Australia

Enrolment Manager

Merchandisers - Asahi Lifestyle Beverages - Canberra

Schools Manager

Business Development and Regional Manager

I want to receive the latest job alert for communications manager in canberra act

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