In-Demand service manager Jobs in canberra, act

Service Delivery Manager
Viasat, Inc. —Canberra ACT
- Full-time
- Communication skills
9d
Service Delivery Manager
Viasat —Canberra ACT
- Communication skills
10d
General Manager
Brema Group —Canberra ACT
- $150,000 - $200,000 a year
- Urgently hiring
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Fuel card
Quick Apply
Retail Manager
Bahia Family Restaurants —Kippax ACT
- From $77,000 a year
- Full-time
- Customer service
- In-person
- Associate degree
Quick Apply
13d
Administrative Co-ordinator | Full-time Permanent
Education —Canberra ACT
- $95,722 - $100,956 a year
- Full-time
- Customer service
- First Aid Certification
- Leadership
14h
Service Delivery Manager
Leidos —Canberra ACT
- Full-time
- Leadership
- Communication skills
- Annual leave
Office Manager
Haven Care Australia —Canberra ACT
- $70,000 - $95,000 a year
- Part-time
- CPR Certification
- Administrative experience
- First Aid Certification
- Travel reimbursement
Quick Apply
7d
Branch Manager Fyshwick
John R. Turk —Fyshwick ACT
- Full-time
- Negotiation
Quick Apply
Commercial Manager
Downer Group —Canberra ACT
Manager Building Services
National Gallery of Australia —Canberra ACT
- Full-time
2d
Reliability Manager
CAF Australia —Canberra ACT
Executive Assistant - Dispute Resolution
Australian Government —Canberra ACT
- Organisational skills
1h
Director, Projects | Full-time Temporary
Chief Minister, Treasury and Economic Development —Canberra ACT
- $149,172 - $167,151 a year
- Temporary
10d
Storage Consultant
Rent A Space Self Storage —Queanbeyan NSW
- $65,000 - $70,000 a year
- Weekend availability
- Sales
- Customer service
- Education
Quick Apply
1d
Manager | Full-time Permanent
City and Environment —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- Analysis skills
- Communication skills
10d
Entry Level Solar Sales Representative
Smart Energy Group —Canberra ACT
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Service Development Manager, Community Programs
Woden Community Service —Canberra ACT
- $15,899 a year
- Contract
- Writing skills
- Employee assistance program
Retail Manager
Zambrero —Weston ACT
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick Apply
Hospitality Manager
Compass Group Australia —Canberra ACT
- $109,000 a year
- Full-time
- Hospitality
- Parental leave
Program Manager
Australian National University —Canberra ACT
- $138,182 - $144,783 a year
- Full-time
- Recruiting
- Communication skills
6d

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Service Delivery Manager

Viasat, Inc. -
Canberra ACT

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Communication skills

Full Job Description

About us:

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:

Serve as a key point of contact with key Australian Government customers.
Manage the end to end service delivery for key Australian Government customers, reporting on compliance with contractual requirements and key performance indicators.
Co-ordinate internal engineering, network operations, field services, project delivery, commercial and sales teams to maintain service continuity.
Lead incident, problem, and change management functions for customer facing services.
Drive service improvement initiatives focused on resilience, operational efficiency, reporting quality and customer satisfaction.
Monitor contractual performance, identify risks, and implement mitigation strategies.
Ensure compliance with Defence security requirements, company policies, and regulatory obligations.
Manage customer escalations professionally and proactively through to resolution.

The day-to-day:

The Service Delivery Manager oversees the daily operational performance of contracted services delivered to key Australian Customers, ensuring incidents, outages, maintenance activities and customer requests are managed effectively within agreed service levels.

They coordinate closely with engineering, sales, commercial, cyber security and Defence stakeholders to resolve issues, manage risks, and maintain continued service levels across the contract.

The role involves regular customer engagement, operation reporting, service review meetings and driving ongoing improvements to service quality, resilience and contractual performance.

What you'll need:

5+ years experience in Service Delivery, Operations Management, or Customer Success within the telecommunications, satellite, Defence or related industry.
Demonstrated experience managing complex government or Defence customer contracts.
Strong understanding of Service Management frameworks.
Excellent stakeholder engagement and communication skills, including executive level reporting.
Commercial understanding of contracts, KPIs, SLAs and service performance metrics.
Ability to work in a regulated and security-conscious environment.
Successful candidates must be eligible to obtain an Australian Government Secret Clearance (NV1)

What will help you on the job:

Success in this role requires strong operation leadership, clear communication, and the ability to coordinate technical and customer stakeholders in high-pressure environments.

Experience working with Defence customers, managing critical communications services and maintaining a disciplined, proactive approach to service delivery will be highly valuable.

EEO statement:

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

EEO AUSTRALIA: Viasat actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.

Apply Now

Refine Your Search

service manager jobs in canberra, act

Service Delivery Manager

Service Delivery Manager

General Manager

Retail Manager

Administrative Co-ordinator | Full-time Permanent

Service Delivery Manager

Office Manager

Branch Manager Fyshwick

Commercial Manager

Manager Building Services

Reliability Manager

Executive Assistant - Dispute Resolution

Director, Projects | Full-time Temporary

Storage Consultant

Manager | Full-time Permanent

Entry Level Solar Sales Representative

Service Development Manager, Community Programs

Retail Manager

Hospitality Manager

Program Manager

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