In-Demand Senior customer service representative Jobs in Canberra, Act

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General Manager - Canberra Centre

QIC Limited -
Canberra ACT

Apply Now

Job Details

Full-time

Qualifications

Leadership
Financial acumen
Marketing
Property management

Full Job Description

As Canberra’s premier CBD retail and lifestyle destination, Canberra Centre sits at the top of the ACT retail hierarchy—an established, high-performing asset of ~95,000sqm GLA , ~255 tenancies , ~19.4m annual customer visits and ~4,858 car parks , delivering ~$787m MAT sales and consistently strong occupancy. This is a rare opportunity for a proven General Manager to lead a flagship centre at the heart of the nation’s capital—balancing best‑in‑class customer experience, premium retail curation and major stakeholder engagement, while progressing a forward agenda of ongoing capital upgrades, evolving precinct strategy and initiatives such as the newly delivered ticketless parking and customer journey improvements.

About the Role

This is a true end-to-end Centre Management role — part strategist, part leader, part relationship builder.

As General Manager, you’ll take full accountability for the performance, presentation, safety and commercial success of Canberra Centre. You’ll lead a large (onsite) multidisciplinary team and work closely with leasing, development, marketing, operations and investment stakeholders. As the senior face of the asset, your relationship with retailers, government, and the broader community will be critical. It’s a hands-on role in a high-profile environment — perfect for someone who thrives in a dynamic, people-centric culture and enjoys balancing commercial outcomes with exceptional customer and retailer experiences.

Key Responsibilities

Lead the overall performance of Canberra Centre across operations, financial outcomes, risk, safety and presentation
Inspire, guide and develop a large onsite team across operations, guest experience, marketing, property management and services
Build strong, authentic relationships with retailers to drive mutual business success
Own the P&L and deliver strong commercial outcomes
Ensure best practice compliance, WH&S and risk management standards
Act as the senior representative for external stakeholders including government, community groups and industry bodies
Partner closely with QIC’s head office, leasing, development and investment teams on strategic initiatives and future opportunities

About You

You’re a confident, commercially astute leader who knows how to run a major retail asset.

You’re comfortable making decisions, lifting performance, handling complexity and building trust with a wide range of stakeholders. You combine strong financial acumen with a natural ability to connect with people, and you genuinely care about the places you lead.

Desired Criteria

Proven experience managing a large retail, mixed-use, airport or similarly complex asset
Strong financial acumen, including P&L analysis and budget management
Demonstrated leadership experience managing large, diverse teams and contractors
Ability to build strong retailer, stakeholder and community relationships
Confident communicator with executive presence
Open minded, collaborative and hands-on leadership style

Why You’ll Be Successful

You’ll succeed in this role because you:

Take ownership and lead from the front
Balance commercial performance with people and culture
Build trust quickly and communicate clearly
Stay calm, decisive and solutions focused in complex environments

Most importantly, you’ll thrive because you’re joining QIC — an organisation that invests for the long term, values strong leadership, and gives you the platform to make a genuine impact on one of Australia’s most significant retail destinations.

***We are not partnering with recruitment agencies for this appointment. Unsolicited agency CVs will not be accepted. Candidates should submit applications directly to QIC. If you require additional information, please contact Cassandra Eshman.***

Apply Now

Refine Your Search

senior customer service representative jobs in canberra, act

General Manager - Canberra Centre

Senior Microsoft Exchange Consultant

Partner, Wayfinders Consulting

Expressions of Interest - Fujitsu Cyber

Senior Security Engineer

Senior Network Consultant

Expression of interest_Penetration Tester

Expression of interest_ Advanced Cyber Intelligence and Response Team (ACIRT) Consultant

Expression of Interest - Enterprise Architect

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Senior Consultant,Cyber security

Expression of interest_ Advanced Cyber Intelligence and Response Team Consultant

Cyber Security GRC Consultant

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